- News
Dreamforce 2026: AI Agents Face Their Biggest Test Yet
Salesforce's biggest annual event opens September 15 with AI agents at center stage and a Benioff-Amodei keynote that could reshape enterprise AI strategy.
- News
Salesforce Launches 7 Named AI Agents Before Dreamforce
Salesforce revealed seven named Agentforce AI agents built for specific roles, from outbound sales to supply chain, plus a new Enterprise AI Harness.
- News
Salesforce Bids $2B for AI Research Platform Listen Labs
Salesforce is in talks to pay $2B for Listen Labs at 67x revenue, revealing what enterprises are willing to spend to own AI-powered customer intelligence.
- News
Salesforce Puts Its Entire CRM Inside Claude
Salesforce and Anthropic announced Claudeforce, putting 37 pre-built sales skills inside Claude CoWork so sellers never need to open Salesforce again.
- News
AI Agent Workforces More Than Doubled, Salesforce Finds
Salesforce's second Agentic Enterprise Index finds businesses now run 13 agents on average, deployment time fell 53%, and agent-driven retail sales grew 4x.
- News
VA Awards Salesforce $1.6B Agentforce Deal for Veteran Care
The U.S. Department of Veterans Affairs signs a $1.6B Agentforce deal to reduce appointment scheduling from 28 days to minutes across 17M veterans.
- News
Perplexity Takes Its Computer AI Agent Into Enterprise
Perplexity Computer for Enterprise connects 20 AI models inside Slack, Snowflake, and Salesforce — 100+ businesses demanded access in a single weekend.
- News
Agentforce Help Agent: $2 Per Resolution, Zero If It Fails
Salesforce launched Agentforce Help Agent with pay-per-resolution pricing: a flat $2 per autonomous resolution. No resolution, no charge.
- News
Salesforce Commerce Agents Can Now Close Deals via WhatsApp
Salesforce's biggest Agentforce Commerce release ships three AI agents for retail and B2B, with ChatGPT and Gemini integrations arriving this summer.
- Blog
Four Salesforce AI Agent Paths for Marketing Agencies
Data governance beats model selection every time. Pick your implementation path based on where your CRM data actually sits today.
- News
Salesforce Acquires Fin for $3.6B in Biggest AI Agent Deal
Salesforce acquires Fin (formerly Intercom) for $3.6B, adding an AI agent that resolves 76% of customer queries to its Agentforce platform.
- News
Salesforce Buys Fin for $3.6B in Its Biggest AI Agent Deal
Salesforce acquires AI customer service platform Fin for $3.6B, adding an agent that resolves 76% of support volume to its Agentforce portfolio.
- News
Salesforce Cuts Jobs Again as Agentforce Hits $1.2B ARR
Salesforce Agentforce hit $1.2B ARR, up 205% YoY, as the company announced its third round of layoffs since September 2025.
- News
Salesforce's Agent Fabric Now Governs Multi-Vendor AI
Salesforce Agent Fabric hits GA this month: one control plane to govern AI agents from Amazon, Microsoft, OpenAI and Gemini across your whole business.
- News
Agentforce Reaches $800M ARR as Multi-Agent Era Begins
Salesforce's Summer '26 release drops June 15 with multi-agent orchestration, 2.4B work units logged, and Agentforce ARR up 169% to $800M.
- News
Salesforce Froze Engineering Hires. AI Did the Work.
Marc Benioff confirmed Salesforce made no net new engineering hires in FY2026. AI coding agents supplied the capacity. Sales kept growing.
- Blog
Four Salesforce AI Agent Paths and Why Most Fail
Consulting firms face four distinct Salesforce AI agent implementation routes. 67% fail on data governance. Audit your CRM before buying Agentforce.
- News
Salesforce Spends $300M on AI, Freezes Engineering Hires
Salesforce will spend $300M on Anthropic tokens in 2026 while freezing software engineer hiring, a defining signal for every business owner.
- News
Salesforce Embeds AI Agent in Every Search Bar
Salesforce launched Agentforce Coworker on May 21, making an AI teammate available inside every Salesforce search bar for enterprise customers.
- News
Tableau Next Turns Business Intelligence Into Agentic AI
Salesforce launched Tableau Next at TC26, replacing static dashboards with AI agents that surface insights before you know to ask.
- News
Salesforce Agentforce Operations: AI for the Back Office
Salesforce's new product turns manual back-office workflows into AI agent tasks, claiming 50-70% cycle time reductions and 80% less manual data entry.
- News
Salesforce and Google Cloud Unify AI Agent Workflows
New integrations announced April 22 let Agentforce and Gemini Enterprise agents run end-to-end workflows without leaving Slack or Google Workspace.
- News
Salesforce Turns Its Platform Into AI Agent Infrastructure
Salesforce announced Headless 360 at TDX 2026, exposing 100+ new tools and APIs so AI agents can run business workflows without a human interface.
- News
Salesforce Turns Slack Into an AI Agent Platform
Salesforce announced 30+ AI upgrades for Slack, turning Slackbot into a full enterprise agent with reusable Skills, MCP connectivity, and live CRM context.
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