- News
Only 23% Trust AI With Payments: Visa's Agentic Commerce Gap
Visa's new Trust Index finds consumers are happy using AI assistants to browse, but balk at letting agents spend money. The trust gap is a product problem.
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OpenAI Puts Full-Duplex Voice in the API at 5 Cents a Minute
OpenAI's GPT-Live-1 model is now available via API, making enterprise voice agents significantly cheaper and more capable to build.
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Voice AI: Consumers Lead While Enterprises Fall Behind
Voices.com's Amplified 2026 report reveals a growing gap between consumer voice AI adoption and enterprise deployment, and why that gap matters now.
- News
Meta Launches Muse: A Personal AI Agent for Everyone
Meta's Muse AI agent launches in the US with free, $20, and $100 tiers. It acts on your behalf across apps, shopping, and scheduling.
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MAI-Transcribe-2 Undercuts OpenAI and Google on Price
MAI-Transcribe-2 launches at $0.10 per hour, tops the FLEURS benchmark across 60 languages, and runs 10x faster than leading rivals.
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Voice AI Has a Consumer-Enterprise Gap: 55% vs 29% Deployed
Voices.com's Amplified 2026 report reveals a widening gap between consumer voice AI adoption and enterprise deployment, with brand trust on the line.
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Microsoft Certifies Voice AI Agents for Teams Enterprise
Microsoft's new Teams Voice Agent Certification Program formalizes enterprise voice AI, with AudioCodes Voca CIC among the first certified solutions.
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Google Gemini Hits 1 Billion Users, Voice Now the Top Mode
Sundar Pichai announces Gemini has crossed 1 billion monthly active users, with voice the dominant interaction mode. What it means for enterprise AI.
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OpenAI Ultrafast: GPT-5.6 Sol Hits 750 Tokens Per Second
OpenAI previews Ultrafast, a new API tier powered by Cerebras that runs GPT-5.6 Sol at 14x standard speed for real-time enterprise use cases.
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xAI Grok Voice Think Fast 2.0: Enterprise Voice Upgrade
xAI launched Grok Voice Think Fast 2.0 with 1.4x better accuracy, half-second response times, and real enterprise data showing higher sales conversion.
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Microsoft MAI-Realtime: A Full-Duplex Voice Model in Testing
Microsoft is testing MAI-Realtime, a full-duplex voice model that listens and speaks simultaneously with no turn-taking required.
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Encore AI Raises $30M for Revenue-Generating Voice Agents
Encore AI's Series A backs a voice agent platform that studies real customer interactions to generate revenue, not just deflect calls.
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Voice 4.0: Smallest.ai Raises $21M for Parallel Voice AI
Smallest.ai's $21M raise backs Hydra, a voice model that handles listening, reasoning, and response in parallel, cutting latency for enterprise calls.
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Grok Voice Think Fast 2.0 Tops the Voice AI Benchmark
SpaceXAI's new voice model scores 82.9% on the leading speech benchmark, cuts first-audio latency to 0.70 seconds, and undercuts rivals at $0.08/min.
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Fish Audio Raises $52M Seed and Reaches $21M ARR in Year One
Fish Audio's $52M seed round and rapid growth to 8 million users confirm voice AI has moved well beyond the experimental phase for enterprise buyers.
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DXC Invests in ElevenLabs as Enterprise Voice AI Scales
DXC Technology joins ElevenLabs' $500M Series D and partners to embed voice AI across global operations and customer solutions at scale.
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DevRev Voice AI Brings Shared Memory to Enterprise Calls
DevRev's Voice AI extends its Computer platform's organizational memory into live calls, letting agents reason across business systems in real time.
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OpenAI Launches Presence for Enterprise Voice AI
OpenAI's Presence platform lets enterprises deploy managed voice AI agents with policies, guardrails, and Codex-powered continuous improvement.
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OpenAI Launches Presence: AI Agent Platform for Enterprise
OpenAI's Presence platform lets enterprises deploy voice and chat AI agents with built-in guardrails, policy controls, and Codex-powered improvement loops.
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South Korea Offers Every Citizen Free Unlimited AI Access
South Korea launches 'AI for Everyone' — free unlimited AI chatbot for all 51 million residents, funded through 2028, targeting the 23 million using ChatGPT.
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PwC and OpenAI Launch Agentic Contact Centre Solutions
PwC has partnered with OpenAI to deliver agentic contact and service solutions, combining Big 4 implementation expertise with frontier AI models.
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Rime Raises $24M to Build Enterprise-Grade Voice AI
Voice AI startup Rime closed a $24M Series A led by M13, powering 100M+ monthly calls for Mayo Clinic, Dialpad, and Asurion.
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LeapXpert Raises $180M for Governed AI Messaging
LeapXpert secures $180M to bring AI agents into WhatsApp, Signal, and iMessage for enterprise compliance.
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SoundHound AI Named Gartner Leader in Conversational AI
SoundHound leaps from Visionary to Leader in the 2026 Gartner Magic Quadrant, with the largest gains in execution and vision of any vendor evaluated.
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xAI Voice Agent Builder: What Enterprise Buyers Should Know
Elon Musk's xAI released a no-code platform to deploy production voice agents in under two minutes, undercutting rivals with $0.05/min pricing.
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Nvidia Backs Gradium's $100M Voice AI Seed Round
Paris-based Gradium raises $100M total in seed funding, with Nvidia joining to back its low-latency voice AI models for enterprise customer workflows.
- News
OpenAI GPT-Live: Full-Duplex Voice AI for Enterprise
OpenAI's GPT-Live brings sub-200ms full-duplex voice to ChatGPT, but enterprise API access isn't available yet, creating a gap businesses should understand.
- News
OpenAI's GPT-Realtime-2.1 Cuts Voice Agent Latency by 25%
OpenAI's GPT-Realtime-2.1 cuts p95 latency by 25%, improves noise handling, and adds a mini model that makes production voice AI cheaper at scale.
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Square Puts Sellers Inside ChatGPT and Claude
Square's new ChatGPT app and Claude plugin let US restaurants accept orders placed directly from AI conversations. No fees, no setup.
- News
Genesys Buys Pinkfish: 25,000 MCP Tools for AI Agents
Genesys acquires Pinkfish, adding 25,000 MCP tools to its AI platform so contact center agents can resolve complex queries without human handoff.
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xAI Launches No-Code Voice Agent Builder for Business
xAI launched its Grok Voice Agent Builder beta on July 1, letting any business deploy voice AI at $0.05 per minute with no coding required.
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NO FAKES Act Passes Senate: What Voice AI Businesses Must Do
The Senate Judiciary Committee unanimously advanced the NO FAKES Act, targeting unauthorized AI voice cloning and deepfakes. Here's what it means.
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Agentforce Help Agent: $2 Per Resolution, Zero If It Fails
Salesforce launched Agentforce Help Agent with pay-per-resolution pricing: a flat $2 per autonomous resolution. No resolution, no charge.
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Assort Health Hits $1.2B With $120M Voice AI Round
Assort Health's $120M Series C shows voice AI agents are moving from contact center novelty to essential healthcare infrastructure.
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TELUS Digital Joins ElevenLabs for Enterprise Voice AI
TELUS Digital joins ElevenLabs as preferred implementation partner for ElevenAgents, marking voice AI as enterprise infrastructure, not a pilot.
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96% of Businesses Deploying AI Agents Hit Their ROI Targets
New research finds that agentic AI is delivering on its promise. 96% of organisations with active deployments met or exceeded their ROI expectations in 2026.
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Bland Raises $50M to Tackle Voice AI's Hardest Calls
Voice AI startup Bland closed a $50M Series C led by Dell Technologies Capital after being rejected by 180 investors. It now handles 3.5M complex calls weekly.
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Bland Closes $50M Series C to Scale Voice AI Phone Agents
Bland surpasses $100M total funding after 175M AI calls. Dell Technologies Capital leads the round, signaling voice AI is now enterprise infrastructure.
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Bland AI Raises $50M for High-Stakes Enterprise Calls
Voice AI startup Bland raised $50M Series C to automate high-stakes calls in healthcare and finance. 3.5M calls/week. What it signals for the market.
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Meta Launches AI Business Agent for WhatsApp and Instagram
Meta's AI business agent is now free for any company to deploy across its three messaging platforms after a successful pilot with over 1M businesses.
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OpenAI's Realtime Voice API Now Has GPT-5-Class Reasoning
Three new OpenAI voice models bring GPT-5 reasoning, live translation, and streaming transcription to enterprise voice agents, changing what voice AI can do.
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Salesforce Acquires Fin for $3.6B in Biggest AI Agent Deal
Salesforce acquires Fin (formerly Intercom) for $3.6B, adding an AI agent that resolves 76% of customer queries to its Agentforce platform.
- News
Gemini 3.5 Live Translate: Real-Time Speech in 70 Languages
Gemini 3.5 Live Translate handles 70+ languages in near real time with voice preservation. Enterprise preview in Google Meet is live now.
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NiCE Declares the Era of Bolted-On AI Is Over at World 2026
NiCE unveils fully agentic CX platform at World 2026, reporting 66% AI ARR growth and real enterprise results from Lufthansa and Openreach.
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OVH Buys Gladia to Build Sovereign Voice AI Infrastructure
Europe's leading cloud provider enters exclusive negotiations to acquire Gladia, used by 300,000 developers and 2,000 enterprise clients.
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OVH Acquires Gladia to Bring Voice AI In-House
Europe's largest cloud provider enters talks to buy French voice AI startup Gladia: 300k developers, 2k enterprise clients, 100+ languages.
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Your Voice AI Architecture Is Now a Compliance Decision
Voice AI has moved from pilots to regulated workflows. The architecture you pick determines whether you can operate, not just how well you sound.
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Siri AI Confirmed: What Apple Announced at WWDC 2026
Apple launched Siri AI on June 8 with agentic passwords, cross-app context, and Gemini backing. Enterprise users in the EU face a deployment gap.
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Apple at WWDC 2026: What Business Leaders Need to Know
Apple's WWDC 2026 confirmed a rebuilt Siri on Google Gemini, iOS 27, and privacy-first AI. Here's what happened and what it means.
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Microsoft Voice Agents for Contact Centers Are Now GA
Microsoft Copilot Studio real-time voice agents are now GA in North America, with a new drag-and-drop agentic workflow builder in early access.
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Meta's WhatsApp AI Agent Books Appointments, Closes Sales
Meta's WhatsApp AI agent books appointments and closes deals. A new Enterprise Solutions team embeds engineers inside large businesses.
- Blog
How to Reduce Phone Hold Times in a Medical Practice
Long phone hold times drive patients to competitors. Here's how AI call routing and voice agents eliminate the wait without hiring more staff.
- Blog
How to Reduce No-Show Rates for Service Appointments
Missed appointments cost service businesses thousands per month. Here is how AI cuts no-show rates by 60-80% across medical, trades, and field services.
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Voice AI Goes On-Premises for Healthcare and Finance
Deepgram and Fortanix bring on-premises voice AI to healthcare and finance, with hardware-level encryption protecting audio during active processing.
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Microsoft Builds Its Own Reasoning Model at Build 2026
At Build 2026, Microsoft launches a reasoning model it built without distillation, signalling it no longer needs OpenAI to compete at the frontier.
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Sesame Launches Personality-Driven Voice AI Agents
Oculus founders' Sesame launches iOS voice AI with memory and distinct personalities, a preview of where enterprise voice AI is heading in 2026.
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Google Gemini Is Coming to 1.4 Billion iPhones via Apple
WWDC 2026 arrives June 8 with a rebuilt Siri powered by Google Gemini. Here is what every business leader needs to understand before the keynote.
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AI Studios Launches Context-Aware TTS With 1,000+ Voices
DeepBrain AI's upgraded TTS engine auto-adapts tone, pacing, and emotion to content context, no tags, no manual setup, 1,000+ voices across five categories.
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Zendesk Ends the Chatbot Era With Autonomous AI Agents
At Relate 2026, Zendesk replaced per-seat chatbot software with AI agents billed only when they verifiably resolve problems, a fundamental pricing shift.
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AI Is Booming. So Why Are Offshore Call Centers Growing?
Despite widespread AI adoption, Philippines call center employment nearly doubled to 2 million workers. The Jevons Paradox explains why.
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Android Becomes an AI Agent System for Business
Google reframes Android as an 'intelligence system' with cross-app task automation, AI widgets, and voice-to-text tools rolling out this summer.
- Blog
We Went Deep on Voice AI When Everyone Else Built Chatbots
Sam McKay on why Enterprise DNA went deep on voice AI when chat was dominant, and what three years of real deployments have confirmed.
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Quiq Launches Voice AI for Enterprise Production at Scale
Quiq launched Voice AI for enterprises this week, letting AI agents handle voice, chat, and SMS without losing context between channels.
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Amazon Kills Rufus, Launches Alexa for Shopping
Amazon replaced Rufus with Alexa for Shopping, an AI agent that doesn't just answer questions, it compares products and schedules purchases.
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Vapi Raises $50M as Voice AI Hits 1 Billion Calls
Voice AI startup Vapi secures $50M Series B at $500M valuation after Amazon Ring chose it over 40 rivals to handle all inbound customer calls.
- Blog
AI Client Intake That Doesn't Lose You Cases at 9PM
Law firms lose $80K-250K yearly when intake calls hit voicemail. AI agents answer every lead, conflict-check instantly, and book consultations while you sleep.
- Blog
AI Appointment Booking for Medical and Dental Practices
Phone bottlenecks, no-shows, and dormant recall lists cost practices $70K-$220K annually. Here's how AI agents fix all three.
- Blog
AI Buyer Enquiry Response for Real Estate Agencies
Why speed-to-lead wins listings and how an AI agent can answer every buyer enquiry in under 60 seconds, 24/7.
- Blog
AI After-Hours Call Answering for Trades Businesses
Every missed call after 5pm costs your trades business $500-3,000. Here's how AI voice agents answer, qualify, and book jobs around the clock.
- News
Aircall Acquires Vogent to Build Production-Grade Voice AI
Aircall buys Vogent to close the gap between voice AI demos and real business calls, and what this M&A move tells us about where the market is heading.
- News
OpenAI GPT-Realtime-2 Brings GPT-5 Reasoning to Voice AI
OpenAI released three new realtime voice models today, bringing GPT-5-class reasoning into live voice interactions for the first time.
- News
SoundHound's OASYS: AI Agents That Fix Themselves
SoundHound's new OASYS platform manages the full AI agent lifecycle, creating, orchestrating, and autonomously improving agents without constant human upkeep.
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Krisp VIVA 2.0 Fixes Voice AI's Production Problem
Krisp launched VIVA 2.0 on May 6: voice infrastructure for AI agents that fixes the noise, turn-taking, and interruption problems that kill voice AI demos.
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Voice Actors Head to DC as AI Job Losses Hit 21 Percent
NAVA is pushing federal AI legislation as 21% of voice actors report losing work to AI, up from 14% last year. Here's what businesses need to know.
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Twilio Launches Unified Conversation Layer at SIGNAL 2026
Twilio debuts four GA platform capabilities at SIGNAL 2026 to connect AI and human agents across every channel in a persistent, contextual conversation layer.
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Yellow.ai Nexus Vox Unifies Enterprise Voice AI
Yellow.ai's Nexus Vox unifies speech, conversation, and voice output in one runtime, delivering sub-400ms response times and 10-second voice cloning at scale.
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ElevenLabs Crosses $500M ARR as Voice AI Goes Enterprise
ElevenLabs CEO confirms crossing $500M in annual recurring revenue, with new enterprise contracts at Deutsche Telekom, Revolut, and Klarna.
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xAI Launches Voice Cloning API and Grok 4.3 at 40% Off
xAI released Grok 4.3 and a custom voice cloning API on April 30: 80+ voices, 28 languages, under-2-minute clone creation, 40% cheaper than Grok 4.
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Voice AI Drives Twilio's Fastest Growth in Three Years
Twilio's Q1 2026 revenue hit $1.41B, up 20% YoY, as voice AI demand sent shares 18% higher and prompted raised full-year guidance.
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Voice AI Drives Twilio's Fastest Growth in Three Years
Twilio's Q1 2026 revenue hit $1.41B, up 20% YoY, as voice AI demand sent shares 18% higher and prompted raised full-year guidance.
Showing the 80 most recent of 113 pieces on Voice AI.