Glean

Overview

Glean is the enterprise AI work assistant. Connects to Google Workspace, Slack, Jira, Confluence, GitHub, Salesforce, and dozens more, and gives every employee a single answer surface across all of them. Identity-aware so each person sees only what they have access to. Increasingly the default IT-sanctioned enterprise AI surface.

Best for

Best for
Mid-market and enterprise IT teams rolling out a sanctioned AI surface

Use cases

• Unified search across every tool an enterprise uses
• Ask questions about company data, get identity-aware answers
• Build internal copilots for HR, IT, and finance
• Replace the 'where does this live' standup question

Notes

Why it matters

Most enterprise AI rollouts hit the same wall: too many tools, no unified identity, no governance. Glean is the most mature answer to that wall.

How teams use it in production

Start with the highest-value connector for the org (often Slack or Confluence). Roll out role-based answers. Then layer copilots for specific functions (HR, IT, finance).

What to watch

The enterprise unified-AI surface market is contested by Glean, Moveworks, and Microsoft Copilot. Connector breadth and identity model are the differentiators.