effytech/freshdesk-mcp

Overview

An MCP server that enables AI models to read and write Freshdesk ticket data through the Model Context Protocol. It wraps Freshdesk API endpoints as tools, letting agents query tickets, update statuses, and manage contacts.

Best for

Best for
Developers building AI assistants that need to manage Freshdesk support tickets

Use cases

• Automate ticket triage and status updates via AI agents
• Query Freshdesk tickets by filters for reporting or escalation
• Create or update contacts and tickets programmatically

How to use

Install

npx -y @smithery/cli install @effytech/freshdesk_mcp --client claude

Tools exposed

• create_ticket
• update_ticket
• delete_ticket
• search_tickets
• get_ticket_fields
• get_tickets
• get_ticket
• get_ticket_conversation
• create_ticket_reply
• create_ticket_note
• update_ticket_conversation
• view_ticket_summary
• update_ticket_summary
• delete_ticket_summary
• get_agents
• view_agent
• create_agent
• update_agent
• search_agents
• list_contacts

Tested with

Claude Desktop

Example client config

"mcpServers": {\n  "freshdesk-mcp": {\n    "command": "uvx",\n    "args": [\n        "freshdesk-mcp"\n    ],\n    "env": {\n      "FRESHDESK_API_KEY": "<YOUR_FRESHDESK_API_KEY>",\n      "FRESHDESK_DOMAIN": "<YOUR_FRESHDESK_DOMAIN>"\n    }\n  }\n}

Notes

An MCP server that enables AI models to read and write Freshdesk ticket data through the Model Context Protocol. It wraps Freshdesk API endpoints as tools, letting agents query tickets, update statuses, and manage contacts.

60 stars on GitHub. Last updated 2025-10-06. Licensed MIT.

Use cases

• Automate ticket triage and status updates via AI agents
• Query Freshdesk tickets by filters for reporting or escalation
• Create or update contacts and tickets programmatically

Pros

• Simple Python implementation with clear MCP tool definitions
• Direct integration with Freshdesk’s core modules
• Lightweight and easy to self-host or extend

Cons

• Limited to Freshdesk’s public API capabilities
• No built-in authentication or rate limiting beyond Freshdesk’s own
• Small community and limited documentation beyond the README

Indexed from awesome-mcp-servers-punkpeye and enriched against its public facts.