omnom62/freshdesk-mcp

Overview

Self-hosted Model Context Protocol server for Freshdesk. It adds OCR for attachment extraction and batch summaries for tickets. Written in Go and designed to run in your own environment.

Best for

Best for
Developers building MCP integrations for Freshdesk with OCR and batch reporting.

Use cases

• Connect MCP-compatible assistants to Freshdesk ticket data
• Extract text from ticket attachments using OCR
• Produce batch summaries of ticket content

How to use

Tools exposed

• get_ticket
• get_ticket_summary
• batch_get_ticket_summaries
• search_tickets
• list_tickets
• get_conversations
• list_attachments
• get_attachment_text
• query_attachment
• find_image_attachments
• get_description_images
• find_requester
• find_company
• find_agent
• list_groups
• FRESHDESK_DOMAIN
• FRESHDESK_API_KEY
• MCP_TOKEN
• GCP_VISION_PROJECT
• MCP_TRANSPORT

Tested with

Cursor, VS Code

Notes

Self-hosted Model Context Protocol server for Freshdesk. It adds OCR for attachment extraction and batch summaries for tickets. Written in Go and designed to run in your own environment.

0 stars on GitHub. Last updated 2026-09-13. Licensed MIT.

Use cases

• Connect MCP-compatible assistants to Freshdesk ticket data
• Extract text from ticket attachments using OCR
• Produce batch summaries of ticket content

Pros

• Self-hosted, so support data stays in your infrastructure
• Go binary eases deployment
• Covers OCR and batch summaries out of the box

Cons

• No GitHub stars, so no visible community trust or usage signals
• Requires running and maintaining your own server
• No details on authentication, Freshdesk API limits, or configuration

Indexed from awesome-mcp-servers-punkpeye and enriched against its public facts.