Open Source

Chatwoot

by chatwoot

Open-source live-chat, email support, omni-channel desk. An alternative to Intercom, Zendesk, Salesforce Service Cloud etc.

Visit chatwoot ↗

Our verdict

Not reviewed yet

We have not reviewed Chatwoot yet

No one at Enterprise DNA has checked this listing against its sources. The description comes from public listings gathered automatically. Any fact below shows where it came from and when it was last checked.

How we review records

From the listing

About Chatwoot

Chatwoot is an open-source customer engagement platform that provides live-chat, email support, and omni-channel ticketing in a single desk. It serves as an alternative to commercial tools like Intercom and Zendesk, and is built with Ruby.

Best for

Teams wanting an open-source, self-hosted alternative to commercial support desks.

Use cases

Set up a self-hosted live-chat widget on a website
Manage customer conversations across email, chat, and social channels
Replace a commercial helpdesk with an open-source ticketing system

Notes

38,550 stars on GitHub. Last updated 2026-10-29. Licensed Custom.

Pros

Open-source with a large community (38.5k stars)
Omni-channel support in one interface
Self-hosting gives full data control

Cons

Requires Ruby expertise for self-hosting and maintenance
Fewer integrations than established commercial rivals
UI and features may be less polished than paid alternatives

Key facts

What we have checked

Latest version: 4.19.1 (released 24 Oct 2026); Checked 10 Nov 2026GitHub
Days since the last commit: 0; Checked 6 Nov 2026GitHub
GitHub forks: 9,487; Checked 6 Nov 2026GitHub
GitHub stars: 38,987; Checked 6 Nov 2026GitHub
Days to a first reply on issues: 0.5; Checked 6 Nov 2026GitHub
Open issues: 1,051; Checked 6 Nov 2026GitHub
Releases in the last 90 days: 5; Checked 6 Nov 2026GitHub

Each value shows when we last confirmed it and where it came from. Values we have not confirmed are left out, never guessed.

Stars and usage

How Chatwoot is growing

GitHub stars

38,671 to 38,987

stars. 31 Oct 2026 to 6 Nov 2026, 2 readings.

Source: GitHub. Checked 6 Nov 2026.

Health and security

Is Chatwoot looked after, and what do its setup files show

Health score

100 out of 100

Does someone look after this repository? It does not say the code is good or safe. Worked out from GitHub signals checked 6 Nov 2026. How it is worked out

Part	Points	What we saw
Recent activity	30 of 30	Last push 0 days ago
Releases	15 of 15	5 releases in 90 days
Issue replies	20 of 20	First reply in 0.5 days (median)
Maintainer	15 of 15	Owned by an organisation
Official source	Not counted	MCP servers only

Alternatives

Alternatives to Chatwoot

Record	Type	How we know	Checked
CrispThis is an alternative to it	Product	Linked recordGitHub	22 Oct 2026
DriftThis is an alternative to it	Product	Linked recordGitHub	22 Oct 2026
FreshdeskThis is an alternative to it	Product	Linked recordGitHub	22 Oct 2026
FrontThis is an alternative to it	Product	Linked recordGitHub	22 Oct 2026
Help ScoutThis is an alternative to it	Product	Linked recordGitHub	22 Oct 2026
IntercomThis is an alternative to it	Product	Linked recordGitHub	22 Oct 2026
LiveChatThis is an alternative to it	Product	Linked recordGitHub	22 Oct 2026
TidioThis is an alternative to it	Product	Linked recordGitHub	22 Oct 2026
ZendeskThis is an alternative to it	Product	Linked recordGitHub	22 Oct 2026

Compare

Compare Chatwoot side by side

Sources

Where this comes from

GitHubOfficial
Checked 10 Nov 2026 · Latest version
GitHubRegistry
Checked 6 Nov 2026 · Days since the last commit, GitHub forks, GitHub stars, Days to a first reply on issues, Open issues, Releases in the last 90 days

A source shows what was published when we checked it. It does not certify security, performance or a working installation. Read our method.

Changelog