Open Source
Frappe Helpdesk
by frappe
Modern, Streamlined, Free and Open Source Customer Service Software
Our verdict
We have not reviewed Frappe Helpdesk yet
No one at Enterprise DNA has checked this listing against its sources. The description comes from public listings gathered automatically. Any fact below shows where it came from and when it was last checked.
From the listing
About Frappe Helpdesk
Frappe Helpdesk is a free and open source customer service platform built with Vue. It provides a modern, streamlined interface for managing support tickets and customer interactions.
Best for
Teams seeking a free, self-hosted helpdesk with a clean interface.
Use cases
- Track and resolve customer support tickets
- Organize customer inquiries into a centralized helpdesk
- Self-host a customer service solution
Notes
3,454 stars on GitHub. Last updated 2026-10-29. Licensed AGPL-3.0.
Pros
- Free and open source with no licensing costs
- Modern and streamlined user interface
- Built on the Frappe framework, allowing customization
Cons
- Requires self-hosting and maintenance
- May lack advanced features found in commercial helpdesks
- Smaller community compared to major helpdesk platforms
Key facts
What we have checked
- Days since the last commit
- 0
- GitHub forks
- 1,006
- GitHub stars
- 3,484
- Days to a first reply on issues
- 6.3
- Open issues
- 158
- Releases in the last 90 days
- 11
Each value shows when we last confirmed it and where it came from. Values we have not confirmed are left out, never guessed.
Stars and usage
How Frappe Helpdesk is growing
3,464 to 3,484
Health and security
Is Frappe Helpdesk looked after, and what do its setup files show
Health score
97 out of 100
| Part | Points | What we saw |
|---|---|---|
| Recent activity | 30 of 30 | Last push 0 days ago |
| Releases | 15 of 15 | 11 releases in 90 days |
| Issue replies | 17.6 of 20 | First reply in 6.3 days (median) |
| Maintainer | 15 of 15 | Owned by an organisation |
| Official source | Not counted | MCP servers only |
Alternatives
Alternatives to Frappe Helpdesk
| Record | Type | How we know | Checked |
|---|---|---|---|
| FreshdeskThis is an alternative to it | Product | Linked recordGitHub | |
| FreshserviceThis is an alternative to it | Product | Linked recordGitHub | |
| HaloPSAThis is an alternative to it | Product | Linked recordGitHub | |
| ServiceNowThis is an alternative to it | Product | Linked recordGitHub | |
| ZendeskThis is an alternative to it | Product | Linked recordGitHub |
Compare
Compare Frappe Helpdesk side by side
Sources
Where this comes from
- GitHubRegistry
A source shows what was published when we checked it. It does not certify security, performance or a working installation. Read our method.
Changelog
What changed
No changes recorded yet. Releases, price changes and deprecations appear here, with their dates, once we track them for this record.
Open-source & AI alternatives
Swap-in tools that solve the same job. Weigh the trade-offs before you commit.
Freshdesk
Open source alternatives to Freshdesk, ranked by GitHub stars and freshness.
Freshservice
IT service management: tickets, assets, incidents and change workflows.
HaloPSA
Professional services automation: ticketing, billing, projects and contracts for IT firms.
ServiceNow
Enterprise IT service management and workflow automation platform.
Zendesk
Customer support helpdesk with ticketing, live chat and help centre.
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