Open Source
FreeScout
by freescout-help-desk
FreeScout — Free self-hosted omnichannel AI-powered helpdesk & shared mailbox
Our verdict
We have not reviewed FreeScout yet
No one at Enterprise DNA has checked this listing against its sources. The description comes from public listings gathered automatically. Any fact below shows where it came from and when it was last checked.
From the listing
About FreeScout
FreeScout is a free, self-hosted helpdesk and shared mailbox that consolidates customer conversations from multiple channels into one interface. It is built with PHP and offers an AI-powered layer for assistance, while giving organizations full control over their data and infrastructure.
Best for
Teams and organizations that want a cost-effective, self-hosted helpdesk with full data ownership.
Use cases
- Set up a shared team inbox for support emails
- Manage customer conversations from multiple channels in one place
- Deploy a self-hosted helpdesk to keep data on-premises
Notes
4,622 stars on GitHub. Last updated 2026-10-28. Licensed AGPL-3.0.
Pros
- Free and open source with no per-agent fees
- Self-hosted for full data control and privacy
- Omnichannel support in a single interface
Cons
- Requires server administration and maintenance
- AI features may need additional configuration or external services
- Smaller ecosystem compared to commercial helpdesks
Key facts
What we have checked
- Days since the last commit
- 0
- GitHub forks
- 744
- GitHub stars
- 4,644
- Days to a first reply on issues
- 0.1
- Open issues
- 18
- Releases in the last 90 days
- 16
Each value shows when we last confirmed it and where it came from. Values we have not confirmed are left out, never guessed.
Stars and usage
How FreeScout is growing
4,627 to 4,644
Health and security
Is FreeScout looked after, and what do its setup files show
Health score
81 out of 100
| Part | Points | What we saw |
|---|---|---|
| Recent activity | 30 of 30 | Last push 0 days ago |
| Releases | 15 of 15 | 16 releases in 90 days |
| Issue replies | 20 of 20 | First reply in 0.1 days (median) |
| Maintainer | 0 of 15 | Owned by a single user |
| Official source | Not counted | MCP servers only |
Alternatives
Alternatives to FreeScout
| Record | Type | How we know | Checked |
|---|---|---|---|
| FreshdeskThis is an alternative to it | Product | Linked recordGitHub | |
| FrontThis is an alternative to it | Product | Linked recordGitHub | |
| Help ScoutThis is an alternative to it | Product | Linked recordGitHub |
Compare
Compare FreeScout side by side
Sources
Where this comes from
- GitHubRegistry
A source shows what was published when we checked it. It does not certify security, performance or a working installation. Read our method.
Changelog
What changed
No changes recorded yet. Releases, price changes and deprecations appear here, with their dates, once we track them for this record.
Open-source & AI alternatives
Swap-in tools that solve the same job. Weigh the trade-offs before you commit.
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