Open Source
Helpy
by helpyio
Helpy is a modern, open source helpdesk customer support application. Features include knowledgebase, community discussions and support tickets integrated with email.
Our verdict
We have not reviewed Helpy yet
No one at Enterprise DNA has checked this listing against its sources. The description comes from public listings gathered automatically. Any fact below shows where it came from and when it was last checked.
From the listing
About Helpy
Helpy is an open source helpdesk application built with Ruby. It combines a knowledgebase, community discussions, and support tickets with email integration, providing a self-hosted customer support solution.
Best for
Teams wanting a self-hosted, customizable helpdesk with integrated knowledgebase and community features.
Use cases
- Self-host a customer support helpdesk with tickets and email integration
- Publish a searchable knowledgebase for product documentation and FAQs
- Run community forums for user discussions alongside support tickets
Notes
2,467 stars on GitHub. Last updated 2023-03-08. Licensed MIT.
Pros
- Open source with a permissive license, allowing customization and self-hosting
- Integrates multiple support channels (tickets, email, knowledgebase, community) in one platform
- Active GitHub repository with over 2,400 stars, indicating community interest
Cons
- Written in Ruby, which may require specific hosting and deployment expertise
- Self-hosting requires maintenance and setup effort compared to SaaS alternatives
- Feature set may be less polished than commercial helpdesk tools
Key facts
What we have checked
- Days since the last commit
- 1,338
- GitHub forks
- 491
- GitHub stars
- 2,467
- Days to a first reply on issues
- 949.4
- Open issues
- 113
- Releases in the last 90 days
- 0
Each value shows when we last confirmed it and where it came from. Values we have not confirmed are left out, never guessed.
Stars and usage
How Helpy is growing
2,467 to 2,467
Health and security
Is Helpy looked after, and what do its setup files show
Health score
19 out of 100
| Part | Points | What we saw |
|---|---|---|
| Recent activity | 0 of 30 | Last push 1,338 days ago |
| Releases | 0 of 15 | 0 releases in 90 days |
| Issue replies | 0 of 20 | First reply in 949.4 days (median) |
| Maintainer | 15 of 15 | Owned by an organisation |
| Official source | Not counted | MCP servers only |
Alternatives
Alternatives to Helpy
| Record | Type | How we know | Checked |
|---|---|---|---|
| IntercomThis is an alternative to it | Product | Linked recordGitHub |
Compare
Compare Helpy side by side
Sources
Where this comes from
- GitHubRegistry
A source shows what was published when we checked it. It does not certify security, performance or a working installation. Read our method.
Changelog
What changed
No changes recorded yet. Releases, price changes and deprecations appear here, with their dates, once we track them for this record.
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