Open Source
Zammad
by zammad
Zammad is a web based open source helpdesk/customer support system.
Our verdict
We have not reviewed Zammad yet
No one at Enterprise DNA has checked this listing against its sources. The description comes from public listings gathered automatically. Any fact below shows where it came from and when it was last checked.
From the listing
About Zammad
Zammad is a web-based open source helpdesk and customer support system written in Ruby. It manages support tickets, customer communication, and team collaboration through a unified interface.
Best for
Teams that want a self-hosted, open source helpdesk with full control.
Use cases
- Centralizing customer support tickets from multiple channels
- Tracking and resolving internal or external support requests
- Automating ticket workflows and notifications
Notes
6,053 stars on GitHub. Last updated 2026-10-29. Licensed AGPL-3.0.
Pros
- Open source with a large community (6k+ stars)
- Self-hostable, giving full control over data
- Built for multi-channel support
Cons
- Requires Ruby environment and maintenance
- Setup and configuration may be complex for non-technical teams
- Limited built-in AI or advanced analytics
Key facts
What we have checked
- Days since the last commit
- 0
- GitHub forks
- 1,096
- GitHub stars
- 6,090
- Days to a first reply on issues
- 0
- Open issues
- 451
- Releases in the last 90 days
- 0
Each value shows when we last confirmed it and where it came from. Values we have not confirmed are left out, never guessed.
Stars and usage
How Zammad is growing
6,060 to 6,090
Health and security
Is Zammad looked after, and what do its setup files show
Health score
81 out of 100
| Part | Points | What we saw |
|---|---|---|
| Recent activity | 30 of 30 | Last push 0 days ago |
| Releases | 0 of 15 | 0 releases in 90 days |
| Issue replies | 20 of 20 | First reply in 0 days (median) |
| Maintainer | 15 of 15 | Owned by an organisation |
| Official source | Not counted | MCP servers only |
Alternatives
Alternatives to Zammad
| Record | Type | How we know | Checked |
|---|---|---|---|
| CrispThis is an alternative to it | Product | Linked recordGitHub | |
| FreshdeskThis is an alternative to it | Product | Linked recordGitHub | |
| FreshserviceThis is an alternative to it | Product | Linked recordGitHub | |
| FrontThis is an alternative to it | Product | Linked recordGitHub | |
| HaloPSAThis is an alternative to it | Product | Linked recordGitHub | |
| Help ScoutThis is an alternative to it | Product | Linked recordGitHub | |
| IntercomThis is an alternative to it | Product | Linked recordGitHub | |
| ServiceNowThis is an alternative to it | Product | Linked recordGitHub | |
| ZendeskThis is an alternative to it | Product | Linked recordGitHub |
Compare
Compare Zammad side by side
Sources
Where this comes from
- GitHubRegistry
A source shows what was published when we checked it. It does not certify security, performance or a working installation. Read our method.
Changelog
What changed
No changes recorded yet. Releases, price changes and deprecations appear here, with their dates, once we track them for this record.
Open-source & AI alternatives
Swap-in tools that solve the same job. Weigh the trade-offs before you commit.
Crisp
Live chat and customer messaging platform for websites.
Freshdesk
Open source alternatives to Freshdesk, ranked by GitHub stars and freshness.
Freshservice
IT service management: tickets, assets, incidents and change workflows.
Front
Shared inbox for teams to manage email and customer messages together.
HaloPSA
Professional services automation: ticketing, billing, projects and contracts for IT firms.
Help Scout
Shared inbox and help desk for customer support teams.
Intercom
Customer messaging and support platform with live chat and helpdesk.
ServiceNow
Enterprise IT service management and workflow automation platform.
Zendesk
Customer support helpdesk with ticketing, live chat and help centre.
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