Instead of CarelinkPlus
Tired of negotiating every CarelinkPlus renewal behind closed doors? Own your community care system.
We build your version around the programs you deliver and the way your coordinators roster, move your CarelinkPlus clients, workers and visit history across, and keep it running for you.
Civica publishes no CarelinkPlus price. It is quoted privately, and migration, implementation and training are sold as a separate service.
- check_circleYour data in a database you own
- check_circleOpen source, no lock-in
- check_circleBuilt and run by Enterprise DNA
Where a CarelinkPlus quote comes from
A core system, companion products, and services sold alongside
CarelinkPlus is the centre of a family of Civica products. The mobile workforce, the web screens, the integrations and the hosting each carry their own name, and none of them shows a price in public.
No price until you ask
Civica's page offers a demo and a contact form, not a price list. You learn what it costs inside a sales conversation, and you compare it with nothing published.
The mobile workforce is a second product
Rostering and shift management for workers out in the community is CarelinkGo, sold beside CarelinkPlus rather than inside it.
Connections through another product again
Linking CarelinkPlus to other systems runs through the CarelinkConnect APIs, and the web-based screens are CarelinkAir. Each name is another piece of the suite.
Hosting as a managed service
You can run it on your own servers or in the cloud, and the cloud option is CarelinkCloud, Civica's managed services and hosting.
Getting started is consulting work
Data migration, implementation, consulting and training are offered as Carelink Services and Training, separate from the software itself.
Your client history in their reports
Years of client files and visit records sit in CarelinkPlus. Civica publishes no export guide, so the built-in reports are one way the data comes out.
What your organisation gets instead
One owned record of every client, visit and claim
Visits
A roster that checks the rules before it saves
Problems are caught when a visit is booked, not weeks later in an audit.
- check A worker whose NDIS Worker Screening clearance has lapsed by the visit date cannot be rostered
- check No visit can sit outside a signed, current service agreement
- check The same worker cannot be in two places at once
- check Short notice cancellations record their notice, and whether they can be claimed follows from it
Income
Delivered care that never goes unbilled
Each morning the coordinator sees which finished visits have no payment request yet.
- check Completed, noted visits with no claim against them, oldest first
- check Claims priced at the rate in the client's agreement, so a claim over the price limit cannot be made
- check The bulk payment request file ready for a person on your team to upload
- check Rejected claims keep their reason on file and stay on the list until resubmitted
Evidence
Records an auditor can read without a report writer
The rules are listed with where each one comes from, and the strictest stop a record until it is complete.
- check A visit cannot be closed without its progress note
- check A reportable incident stays open until the Commission notification is recorded
- check One check names every breach beside its rule and its source
- check Nothing is deleted: clients exit, workers become former staff, claims are kept for 7 years
Yours
Answers to your own questions, not a report catalogue
Instead of hunting for the right one of hundreds of reports, coordinators ask for what they want to know.
- check Ask any question across clients, workers, visits and claims in plain words
- check Add a field, a program or a rule by describing it
- check Agreement budgets tracked against pace, so under-delivery shows before the plan review
- check Open source under the MIT licence, with no renewal to negotiate and nothing to cancel
Make it yours
Design your own CarelinkPlus replacement
Everything starts from the open-source base. Then it gets your name, the parts you run, your rules and your data from CarelinkPlus. Try it here, and we build the real one.
2. What it runs
3. Make it fit
4. Your colour
Answered from your own database
Good morning. Here is what needs you today.
We build it from the open-source base, bring your CarelinkPlus data across and run it for you.
Switching
How to switch from CarelinkPlus
A move usually involves exporting your records, mapping and testing them, checking the results, then running both systems side by side before switching.
- 1
Export your records
CarelinkPlus has no published bulk export guide. Use its built-in reports for client, worker and visit lists, and ask Civica for your data if you need more. Export what your account allows, and check with CarelinkPlus which records and history you can take out. Include the records you expect to keep using.
- 2
Map and load the files
Home Care for Claude Code has an import for records from CSV, but CarelinkPlus files use different columns. Map those columns to the new database, then run a test import first if the import offers one. Review the test output before loading the records you intend to use. Decide which history to bring across rather than assuming every old record belongs in the new system.
- 3
Check the import results
Check the import results for issues it identifies, including shifts without a covering service agreement and clients with no recorded funding type. Correct the source files or mapped records, then import again as needed. Check that the key client, worker and visit details arrived as expected before relying on the new database.
- 4
Run both systems side by side
Keep CarelinkPlus and Home Care in use side by side for a short period. Check that clients, agreements, workers, visits, notes, incidents and payment requests are represented as expected, and resolve differences before staff rely on the new record. Check the reports your organisation submits too. The free version is written around NDIS rules, not aged care and DSS program reporting.
- 5
Switch off CarelinkPlus
Once you are satisfied the records and daily process are working in Home Care, make it the place staff use for new work and stop entering new records in CarelinkPlus. Keep the old system available during the side by side check. Switch it off only after you have checked the records and any reporting your organisation depends on.
Where the real effort goes
Most of the work is not loading files. It is mapping your own fields and rules to the new database, deciding how much client, worker and visit history to bring, and checking what your required reports need. If Enterprise DNA runs the system for you, they do the mapping and test run with you. Aged care and DSS reports need scoping before you switch.
Not ready for a call?
Get your CarelinkPlus switch plan by email
We will send you the step-by-step plan for moving your business off CarelinkPlus, what the move really involves, and how we would do it for you.
Sent. Check your inbox.
Your CarelinkPlus switch plan is on its way.
Rather talk it through? Book a call arrow_forwardTwo ways to switch
Run the free version, or have us build and run yours
Open source
Run it yourself
Free
- 1 Clone the repo from GitHub and run npm run demo
- 2 Open the folder in Claude Code and type /attention
- 3 Get your client, worker and visit records out of CarelinkPlus through its reports or from Civica
- 4 Ask Claude Code to map those columns to the import, then load your own records
Omni by Enterprise DNA
Have Enterprise DNA build and run it
One setup fee, then a monthly retainer
- check We bring your CarelinkPlus records across and check them against the old system before you switch it off
- check We set it up around the programs, support items and cancellation rules you work under
- check We add a worker phone app or web screens if your team needs them
- check It runs inside Omni, our managed Command Centre, with the rest of your business
Questions
Instead of CarelinkPlus, answered
CarelinkPlus has hundreds of modules. How can a database do the same job? expand_more
The free version holds the core records: clients, agreements, the roster, notes, incidents and claims. Anything else your organisation relies on is something we scope and build into your version, so you keep what you use and stop paying for what you do not.
How do we get our records out of CarelinkPlus? expand_more
Civica does not publish a bulk export guide. Its built-in reports are one route out, and you can also ask Civica for your data. Those files use different columns from the free version's import, so we map them and do a test run when we build your version.
We report to CHSP, Home Care Packages and DEX as well as the NDIS. Is that covered? expand_more
Not in the free version today: it is written around the NDIS rules. Program reporting for aged care and DSS funding is a real gap, so tell us which reports you submit and we build them into your version before you switch.
Our workers use CarelinkGo in the field. What do they use instead? expand_more
The free version has no worker phone app. When Enterprise DNA builds your version, a worker app for visits and notes, or simple web screens, can be part of it. Some providers keep field reporting as it is for a while and move the records and the money first.
Is it compliant with the NDIS rules? expand_more
It enforces the record keeping the rules describe: screening before rostering, notes before claiming, price limits held at the agreement, incident notification before closure, and no deletions. Each rule names its source. Whether an incident is reportable stays your call, and none of this is legal advice.
See what your own system would look like
30 minutes with Sam. Bring your current CarelinkPlus agreement and the list of Civica products you pay for. We look at what your coordinators really use, which reports you have to submit, and show you your own version. If it fits, we build it and move your records. If it does not, the free version is yours to run.
Home Care for Claude Code is free and open source, published by Enterprise DNA.
Done paying for CarelinkPlus?
Get your version built