Omni Agents · Omni by Enterprise DNA
Agents that answer, book, follow up and know your business.
Voice, chat and email agents that pick up every call, reply to every enquiry and chase every follow-up, using your own documents, calendar and data. We build them, connect them and run them for you.
Built for owner-led firms: law, accounting, mortgage broking, advice and services.
Channels
One agent, every place your clients reach you.
Start with the channel that hurts most. The same agent, with the same knowledge and rules, can then answer the phone, the website and the inbox.
Voice agents
Answer your phone line and website voice calls, book, hand off and summarise.
Explore →Web chat agents
A chat and voice widget on your website that answers, qualifies and books.
Explore →Email agents
Triage the inbox, draft or send replies from your knowledge, escalate the rest.
Explore →Outbound and SMS
Call leads back in minutes, send reminders and follow up by text.
Explore →Agents on your data
Answers from your own database and systems, not a generic script.
Explore →Internal agents
For your own team: ask the business anything, log work, chase money.
Explore →What they can do
More than a script. Agents that get the job done.
Every agent is set up around the conversations your business actually has, with clear rules for when a person takes over.
Booking
Books, moves and cancels appointments straight into your calendar or booking system.
Human handoff
Transfers the call, books a callback or forwards the email when a person should take over.
Lead capture
Asks your qualifying questions and writes a clean record into your CRM.
Answers from your data
Looks up live records in your own database and systems, not just documents.
Your knowledge
Answers from your documents, website and videos, and stays current when they change.
Summaries
Every conversation ends with a written summary, a transcript and the next step.
Multilingual
Switches language mid-conversation when the caller does.
Your own voice
Speaks in a voice you choose, including a clone of your own with your consent.
Integrations
Connects to more than 700 business apps and acts in them during or after the conversation.
Live demo: call or chat with a demo agent
Soon you will be able to ring a demo number, chat on this page or email a demo inbox, and talk to an agent set up for a sample professional services firm. It is being set up now.
Worked examples
What an agent looks like in your kind of business.
Each example shows the problem, how the agent works, a sample conversation and what it connects to. Here are eight to start.
New-client intake line for a law firm
Answers new-client calls, runs the firm's intake questions and books a first consult with the right lawyer.
Tax season front desk for an accounting firm
Handles the flood of calls and website questions in tax season: deadlines, what to bring, appointments and new-client enquiries.
Instant lead callback for a mortgage broker
Calls every new website or referral lead within minutes, asks the qualifying questions and books a meeting with a broker.
Multilingual enquiry line for an immigration adviser
Takes enquiries in the caller's own language, switching mid-call if needed, and books a consultation with a licensed adviser.
Missed-call catcher for a plumbing business
Answers the phone when the plumbers are on the tools, books the job and texts the details to the right person.
Demo request qualifier for a B2B software company
Answers product questions on the website, qualifies demo requests and books the good ones straight into a sales calendar.
Ask your business data by voice
Owners and managers call a number, ask a question about the business and get the answer from their own systems.
Overdue invoice chaser from your accounting data
Works through overdue invoices in your accounting system with polite emails and calls, and logs every promise to pay.
How we build it
Built with you, run by us.
You don't get a login and a blank screen. We do the setup, prove it on real conversations, then keep it sharp.
Discovery
We listen to your calls, read your inbox patterns and pick the one conversation worth automating first.
Build on your data
We connect the agent to your documents, calendar, CRM and database, and write its rules with you.
Pilot
The agent runs on a slice of real traffic while your team reads every transcript and we tune it.
Run and improve
We run it for you, review conversations every month and add the next job when the first one is solid.
The Command Centre angle
Agents that already know your business.
Most agents only know what is in a few uploaded documents. Ours sit on top of your Omni Command Centre, the system where your clients, jobs, numbers and workflows already live.
So the agent that answers the phone can see the client's matter. The one that chases invoices reads your accounting data. The one you call in the morning knows yesterday's numbers.
What that means in practice
- Answers from live records, not a stale FAQ
- Writes every lead, booking and summary back into your systems
- Internal agents for your team on the same data
- One partner for the data, the workflows and the agents
Tell us what your phone and inbox look like.
Thirty minutes with Sam. Bring the calls you miss and the emails you answer every week, and we will show you which agent to build first.
Book a discovery call →