Enterprise DNA

Instead of Civica Cx Housing

Stop renting Civica Cx Housing. Own your housing system.

We build your version around your rent policy and the way your team runs tenancies, bring your Cx Housing records across and run it for you.

Civica does not publish a price for Cx Housing. Providers sign multi-year agreements quoted privately, so ask for your renewal figure before you compare.

Get your version built See it working
  • check_circleYour data in a database you own
  • check_circleOpen source, no lock-in
  • check_circleBuilt and run by Enterprise DNA

The recurring software bill

What the Cx Housing agreement pays for

Underneath, the work is plain: homes, households, rent, repairs and a waiting list. Much of what a multi-year agreement pays for is the screen around that work.

request_quote

Prices by quote

No price list is published for Australia or New Zealand. Your figure comes from a sales conversation and the term you signed.

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Multi-year terms

Providers announce five-year and multi-year agreements. Leaving early, or changing what you need, runs into the contract.

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Modules

Rent and arrears, repairs, voids, allocations and service charges are separate modules. The scope you bought decides what your team can see.

public

One product for several countries

Cx Housing is also sold to UK councils and housing associations. Australian rent policy, Rent Assistance and state tenancy rules are settings someone has to keep current.

devices

Portals and apps

Tenant and contractor portals and mobile working come with the platform. Count how many of your tenants actually use them.

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Changes through the vendor

In a hosted product, a new report, rule or field is made within what the vendor supports and when it can be scheduled.

The work in your own database

From a household's income to a home that is let

Rent

Every rent worked out in the open

Each person in the household is counted at the rate your policy sets, then Family Tax Benefit and Rent Assistance, capped at market rent.

  • check The working shown line by line for every household
  • check Households paying more or less than the policy, and what that adds up to over a year
  • check Income reviews due, with the request letter drafted
  • check A rent rise flagged when the notice period is too short

Arrears

Arrears in days, against each state's line

The balance becomes days of rent, checked against the NSW, Victorian, Queensland or New Zealand threshold.

  • check Who is past the threshold with no notice recorded
  • check Who paid less than they were charged this month, before it becomes arrears
  • check A supportive letter offering a payment plan, never a threat
  • check Former tenants who left owing, listed apart

Homes

Empty homes and what is holding them up

Every void shows its days empty, the rent lost so far, the repairs it is waiting on and the applicants who fit it.

  • check Repairs against target times by priority
  • check Smoke alarm, gas, electrical and healthy homes checks with due dates
  • check Days to relet by region
  • check Contractors slowest against target, and what they cost

Allocations

From the waiting list to a signed tenancy

Match an empty home to the applicants who fit it, priority first, then record the offer, the answer and the new tenancy.

  • check Applicants ranked by band and time waiting
  • check Offers with no answer after a week
  • check Applicants not contacted in a year
  • check Complaints and appeals against your response time

Make it yours

Design your own Civica Cx Housing replacement

Everything starts from the open-source base. Then it gets your name, the parts you run, your rules and your data from Civica Cx Housing. Try it here, and we build the real one.

2. What it runs

3. Make it fit

4. Your colour

Your business · your Civica Cx Housing replacement Your version
YB Your business

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Answered from your own database

Build my version

We build it from the open-source base, bring your Civica Cx Housing data across and run it for you.

What it looks like

Ask it like you would ask a colleague

Three real runs against a fictional provider with homes in New South Wales, Victoria, Queensland and New Zealand. Ask a question and see the households, rents and homes behind the answer.

forum

Community Housing for Claude Code

Connected to your own database

What needs a housing officer today?

RULE NZ-HEALTHY-HOMES

Record
CH-402
Why
No passed healthy homes assessment on record
Due
2024-07-01

RULE RENT-NOTICE

Record
GL-201
Who
Kerry Walsh
Why
Rent rose from 215.00 to 274.00 on 2026-07-19; notice given 2026-06...
Due
2026-07-19

RULE INCOME-REVIEW

Record
PR-103
Who
Tanya Reid
Why
Income last reviewed 2025-08-23; review due 2026-08-23
Due
2026-08-23

RULE INCOME-REVIEW

Record
LG-303
Who
Ray Simmons
Why
Income last reviewed 2025-09-12; review due 2026-09-12
Due
2026-09-12

RULE SMOKE-ALARM

Record
PR-103
Why
Smoke alarms last checked 2025-09-12
Due
2026-09-12

RULE VIC-GAS-CHECK

Record
GL-201
Why
Gas safety check last done 2024-09-17
Due
2026-09-17

RULE INCOME-REVIEW

Record
PR-106
Who
Joyce Tan
Why
Income last reviewed 2025-10-02; review due 2026-10-02
Due
2026-10-02

RULE COMPLAINT-RESPONSE

Record
CP-0401
Who
Tanya Reid
Why
Complaint received 2026-09-27, no response recorded (repairs)
Due
2026-10-11

RULE RENT-ABOVE-POLICY

Record
PR-104
Who
Ahmad Rahimi
Why
Charged 245.00 a week; the NSW-CHRP policy gives 208.75 (income 98....
Due
2026-10-17

RULE RENT-ABOVE-MARKET

Record
CH-404
Who
Malakai Vea
Why
Charged 635.00 a week against a market rent of 620.00
Due
2026-10-17

RULE ARREARS-THRESHOLD

Record
GL-205
Who
Jordan Clarke
Why
21 days in arrears (626.25 owed); the VIC threshold is 14 days and ...
Due
2026-10-17

RULE ARREARS-THRESHOLD

Record
LG-303
Who
Ray Simmons
Why
14 days in arrears (475.50 owed); the QLD threshold is 7 days and n...
Due
2026-10-17

RULE ARREARS-THRESHOLD

Record
PR-102
Who
Daniel Okafor
Why
21 days in arrears (1001.25 owed); the NSW threshold is 14 days and...
Due
2026-10-17

RULE SMOKE-ALARM

Record
LG-302
Why
Smoke alarms last checked never
Due
2026-10-17

Ask it anything

Ten questions across every home and household

The free version answers these today, across every home at once. They show how your records fit together when rent, arrears, repairs and the waiting list sit in one place.

chat_bubble Which households pay more than our rent policy says, and what does it add up to over a year?
chat_bubble Which households pay less than the policy says, and how much rent are we missing?
chat_bubble What is each empty home costing, and what is it waiting on?
chat_bubble How long does each region take to relet a home?
chat_bubble Who has paid less than they were charged in the last four weeks?
chat_bubble How much of our weekly rent comes from Rent Assistance, by program?
chat_bubble Which applicants on the waiting list fit a home that is empty right now?
chat_bubble Which contractors are slowest against the repair target, and what do they cost?
chat_bubble Which tenancies ended owing rent, and how much is owed?
chat_bubble How long has each band on the waiting list been waiting, by home size?

Switching

How to switch from Civica Cx Housing

A move involves exporting your Cx Housing reports, mapping your provider’s fields and rules, checking the imported records, and running both systems side by side before you switch.

  1. 1

    Export your Cx Housing reports

    Run your tenancy report, with property, tenancy and lead tenant details, and your rent balance report. Cx Housing reports are configured per provider, so check what your account allows and ask Civica if you need help. Save each report from Excel as a CSV. You can bring household members and income across next from your household report. Past transactions and attachments stay in Cx Housing for your records.

  2. 2

    Load the records in a test run

    Set up your rent policies and programs, then start with a test run of the tenancy report before saving anything. The import supports the tenancy report and the opening rent balances from your rent balance report. Load the balances separately and use the date they apply to. The test run shows counts before records are saved, so you can check the scope before you proceed.

  3. 3

    Check counts and missing details

    Compare the test-run counts with the reports you exported, and check that the properties, households, tenancies, rents, review dates and opening balances are represented as expected. The reports vary by provider, so some of your column names or fields may need mapping. Bring across household members and income from your household report next, or have Claude Code map them. Keep past transactions and attachments in Cx Housing.

  4. 4

    Run both systems side by side

    Keep Cx Housing available while your team checks the new database against current work. Compare records and opening balances, and check that staff can find the information they need for their usual housing tasks. Use this period to identify missing fields or rules that need attention. Decide what history your team needs to refer to in Cx Housing, including past transactions and attachments, before planning the switch.

  5. 5

    Switch off Cx Housing

    When your team has checked the imported records and is ready to work in the new system, stop using Cx Housing for current housing work. Keep access to it for the records you chose not to bring across, including past transactions and attachments. Your team still needs to manage the transition and decide how long those records must remain available.

construction

Where the real effort goes

The real work is usually mapping your own report fields and rent rules, then deciding how much history to bring. The standard import covers key property, household, tenancy and balance records, while household members and income need a further step. Past transactions and attachments stay in Cx Housing. If Enterprise DNA runs the system for you, they handle this migration work.

Not ready for a call?

Get your Civica Cx Housing switch plan by email

We will send you the step-by-step plan for moving your business off Civica Cx Housing, what the move really involves, and how we would do it for you.

One email with your plan. No spam, and you can unsubscribe any time.

Three ways to make it yours

Use the free version or have your version built

Open source

Do it yourself

Free code

  1. 1 Clone the repo and run npm install, npm test and npm run demo.
  2. 2 Open it in Claude Code, Codex, OpenCode or Cursor.
  3. 3 Set up your rent policy, then import your Cx Housing tenancy report with --dry-run.
  4. 4 Check rent and balances against your last Cx rent run before you switch.
Get it on GitHub

Built around your business

We customise it

One setup fee, then a retainer

  • check Your rent policy, programs, priority bands and response times
  • check Your Cx Housing homes, households, income and balances brought across
  • check A tenant page or contractor job sheet if your team wants one
  • check A feed from your bank or Centrepay file, or a different technology setup if you need it
Get your version built

Omni by Enterprise DNA

We run it for you

One setup fee, then a retainer

  • check Installed and connected through Omni by Enterprise DNA
  • check Access, backups and the weekly rent run looked after
  • check Arrears, income reviews and safety checks followed up every week
  • check Statements, rent notices and board reports in your brand
Book a call with Sam

Questions

Instead of Civica Cx Housing, answered

Does this replace everything Cx Housing does? expand_more

No. The free version covers the work a housing office does every week: homes, households, rent set from income, the rent account and arrears, income reviews, repairs, safety checks, empty homes, the waiting list, offers and complaints. It has no tenant portal, contractor app or general ledger. Enterprise DNA builds the pieces your provider needs into your version.

How do our Cx Housing records come across? expand_more

Run your tenancy report and your rent balance report in Cx Housing and save them from Excel. The free version brings homes, households, tenancies, rents, review dates and opening balances across, and a test run shows the counts before anything is saved. Household members and income come next, from your household report. Past transactions and attachments stay in Cx Housing for your records.

Will it work out rent the way our policy does? expand_more

Each policy sets its own rates: the share of income for tenants, partners and adults, the rate for 18 to 20 year olds, the share of Family Tax Benefit and Rent Assistance, and the market rent cap. Every household's rent is shown line by line. New Zealand income-related rent, assessed by the Ministry of Social Development, is recorded and checked against market rent.

What does it cost to have our version built? expand_more

The code is free to run yourself, with your own hosting and running costs. Enterprise DNA charges one setup fee, then a retainer for the agreed work. Your provider keeps its database and gets its rules, letters and screens shaped around how it works.

Are the compliance checks legal advice? expand_more

No. They show where your records say something needs doing: a rent rise with too little notice, arrears past the state threshold, a smoke alarm, gas or electrical check overdue, a home without a passed healthy homes assessment, a complaint not answered. Each finding names the rule it comes from. Your team still decides, and your sustaining tenancies policy still comes first.

Bring your rent policy and your Cx Housing renewal

Book 30 minutes with Sam. Walk through one household, from income to rent to the rent account, and one empty home. Agree what your version needs and what Enterprise DNA would build and run.

Book a 30-minute call with Sam Get the free version

Community Housing for Claude Code is free and open source, published by Enterprise DNA.

Done paying for Civica Cx Housing?

Get your version built