Enterprise DNA

Instead of Salesforce Warranty Lifecycle Management

Stop renting Salesforce Warranty Lifecycle Management. Own your warranty claims system.

We build your version around how you assess claims, bring your Salesforce records across and run it for you. Start with serial numbers and evidence, then add your return and supplier rules.

Salesforce lists Manufacturing Cloud Service Core at US$275 per user per month, billed annually. Confirm warranty entitlements in your quote.

Get your version built See it working
  • check_circleYour data in a database you own
  • check_circleOpen source, no lock-in
  • check_circleBuilt and run by Enterprise DNA

What the subscription covers

Your warranty desk sits inside a wider platform bill

The published Service Core rate is US$3,300 per user for a year. That is a platform subscription, not a standalone warranty price. Compare your actual contract with the work your team needs.

paid

Licences for each user

Service Core is priced per user. Extra people add licences, even when they work on the same claim history.

schedule

An annual commitment

The displayed monthly rate is billed annually. Check the term and entitlements in your signed quote.

inventory_2

The asset service workspace

Salesforce brings product, asset and warranty records into its service workflow. Those underlying records are what your business needs to retain.

fact_check

Claim assessment screens

The claim workflow holds status, claimed amounts and adjustments. Your replacement can follow your own evidence and decision steps.

policy

Contractual coverage administration

Warranty terms and coverage conditions define the contractual promise. Your operating rules and consumer review belong beside that promise.

extension

More than the claims desk

The wider platform bundles other services and offers additions. Scope the warranty work you use before choosing what to replace.

Your version

Run the claims desk from the records

Claims

Every serial number has a claim history

Read the asset, fault, cost lines and recorded decision together.

  • check Link claims to serial numbers and products
  • check Separate claimed costs from approved amounts
  • check Record inspection references and named decisions
  • check Find repeat faults across serial numbers and dealers

Coverage

Keep contractual checks and consumer review together

Compare the failure date and usage with the warranty you recorded, then identify missing evidence.

  • check Check the actual failure date against the recorded window
  • check Show when a usage reading or unit is missing
  • check Flag consumer review when recorded limits do not settle the question
  • check Keep serious-harm awareness and reporting references visible

Returns and credits

Follow the part and the supplier balance

An accepted claim is only part of the work. The returned component and supplier credit have their own records.

  • check List parts overdue for return
  • check Record receipt and inspection disposition
  • check Reconcile cumulative credits against supplier requests
  • check Find partial recoveries still overdue after claim approval

Weekly review

Put the outstanding work in front of the owner

Read the queue and prepare the paperwork from the same records.

  • check Show unresolved claims by owner and age
  • check Keep costs separate for each currency
  • check Prepare draft assessments, return authorisations and recovery requests
  • check Combine consumer-review gaps with missing returned parts in one answer

Make it yours

Design your own Salesforce Warranty Lifecycle Management replacement

Everything starts from the open-source base. Then it gets your name, the parts you run, your rules and your data from Salesforce Warranty Lifecycle Management. Try it here, and we build the real one.

2. What it runs

3. Make it fit

4. Your colour

Your business · your Salesforce Warranty Lifecycle Management replacement Your version
YB Your business

auto_awesome

Answered from your own database

Build my version

We build it from the open-source base, bring your Salesforce Warranty Lifecycle Management data across and run it for you.

What it looks like

Ask it like you would ask a colleague

Real answers from the demo data that ships with Warranty Claims for Claude Code. It runs in Claude Code inside the Claude app, so it feels like any chat you already use.

forum

Warranty Claims for Claude Code

Connected to your own database

Which claims need a decision?

WC-1001

Atus ow
review
Ner cu
Mere
Rrency cl
NZD
Aimed ag
$520.00
E days ev
21
Idence ref
inspection/HP-001

WC-1003

Atus ow
review
Ner cu
Mere
Rrency cl
NZD
Aimed ag
$550.00
E days ev
16
Idence ref
inspection/DR-001

WC-1002

Atus ow
submitted
Ner cu
Alex
Rrency cl
AUD
Aimed ag
$650.00
E days ev
4

Ask it anything

Ten questions across your warranty records

Each answer below is available in the working demo. Your version can combine your own claim, return and supplier rules in the same way.

chat_bubble Which open claims need both a consumer-rights review and a returned part?
chat_bubble Which product and fault combinations account for the largest claimed cost?
chat_bubble Which serial numbers have repeat claims?
chat_bubble How much approved cost remains after supplier recoveries, by currency?
chat_bubble Which owners have the oldest unresolved claims?
chat_bubble Which supplier balances are late despite a partial credit?
chat_bubble Which claims have no evidence reference and no recent contact?
chat_bubble Which contractual checks cannot finish because usage evidence is missing?
chat_bubble Which dealers supplied assets with repeat failure codes?
chat_bubble Which Australian serious-harm records still need reporting evidence?

Switching

How to switch from Salesforce Warranty Lifecycle Management

A move usually involves mapping supported Salesforce reports and your fields and rules, then trial-importing, reconciling exceptions, and checking both systems before you retire Salesforce.

  1. 1

    Export supported detail reports

    Identify the supported Salesforce detail reports that contain your warranty records, then export what your account allows. Include stable relationship IDs so records can be linked during import. The import uses mapped CSV files. If you are unsure which report export options or records are available in your account, check with Salesforce before preparing the files.

  2. 2

    Prepare and trial the import

    Map the report columns and links to the records this system supports, then put the mapped files together for import. Run the trial first. It validates all supported files together without committing them. Review the trial results before running the import for real, so you can correct mapping issues before records are loaded.

  3. 3

    Resolve import flags

    Review any broken references or changed source records the import flags, and reconcile them before proceeding. The import retains the original source rows and stops rather than silently accepting those problems. Historical Salesforce approvals remain source evidence until reviewed, rather than becoming new local decisions. Attachments and other history may need separate mapping.

  4. 4

    Run both systems side by side

    For a short overlap, keep Salesforce available while you use the new database and Claude Code for warranty work. Compare the records and decisions that matter to your operation, including claims, linked assets, warranty terms, returned parts and supplier recoveries. Note missing or mismatched information, then correct the mapping or records before relying on the new system alone.

  5. 5

    Switch off Salesforce

    When the overlap checks are satisfactory, stop entering new warranty work in Salesforce Warranty Lifecycle Management and use the new system for the claims desk. Confirm that you have addressed the history and attachments you chose to bring across. Then switch off Salesforce Warranty Lifecycle Management according to your account and business requirements.

construction

Where the real effort goes

The real work is usually mapping your own fields, relationships and rules, then deciding which history to bring. The import supports mapped Salesforce detail reports, but custom fields, attachments, portals, automation, detailed contract exclusions and legacy payment records need separate mapping and build work. If you have Enterprise DNA run your version, they handle this migration work as part of the setup.

Not ready for a call?

Get your Salesforce Warranty Lifecycle Management switch plan by email

We will send you the step-by-step plan for moving your business off Salesforce Warranty Lifecycle Management, what the move really involves, and how we would do it for you.

One email with your plan. No spam, and you can unsubscribe any time.

Three ways to own it

Start with the free version or have yours built

Open source

Do it yourself

Free code; hosting and agent costs are yours

  1. 1 Clone the repo, run npm install, then npm run demo
  2. 2 Open the folder in Claude Code, Codex, OpenCode or Cursor
  3. 3 Try the claim queue and inspect the fictional demo records
  4. 4 Map the supported Salesforce CSV reports, test a dry run, then import
Get it on GitHub

Built around your business

We customise it

One setup fee, then a retainer

  • check Your product codes, claim rules and review responsibilities
  • check Your Salesforce history mapped, checked and brought across
  • check A dealer portal, phone capture or web front end if you need it
  • check Your chosen technology and accounting connections, scoped before the switch
Get your version built

Omni by Enterprise DNA

We run it for you

One setup fee, then a retainer

  • check Installed and operated through Omni by Enterprise DNA
  • check Your claim queue and supplier balances ready for the weekly review
  • check Backups, access and connections fitted to your business
  • check Changes as your products, contracts and reporting needs change
Book a call

Questions

Instead of Salesforce Warranty Lifecycle Management, answered

Does this replace all of Salesforce Manufacturing Cloud? expand_more

The free version covers the warranty claims desk: assets, contractual windows, cost lines, evidence, returns and supplier recoveries. Enterprise DNA scopes the wider records, screens and connections your business needs before you switch.

What happens to our existing claims and approvals? expand_more

The free version imports supported Salesforce detail reports together, after their columns and links are mapped. It retains the original rows and stops on broken references or changed source records. Historical approvals stay as source evidence until reviewed. Enterprise DNA maps custom fields, attachments and remaining history as part of your version.

Can it reject a claim because the warranty has expired? expand_more

It shows the recorded contractual limits. The operator makes the decision. It asks for a consumer-rights review where an outside-limit or incomplete check needs one, and records the reviewer, reason and evidence. Record checks do not determine legal entitlement.

What will our version cost? expand_more

Enterprise DNA charges one setup fee, then a retainer for the agreed work. The free code has no per-user licence charge; hosting and coding-agent usage are separate. Compare your actual Salesforce contract with the claims workflow and ongoing service you want.

Can our dealers use a portal or send photos from a phone? expand_more

Yes, Enterprise DNA can build the dealer access, phone capture and document connections into your version. We agree how those records reach the claims desk and who can see them before building it.

Bring one claim and your software bill

In a 30-minute call, Sam will work through your claim process, your Salesforce exports and the version your business needs. You will know what to bring across and what to build around it.

Book a call with Sam Get the free version

Warranty Claims for Claude Code is free and open source, published by Enterprise DNA.

Done paying for Salesforce Warranty Lifecycle Management?

Get your version built