Enterprise DNA

Instead of Visualcare

Want out of the Visualcare quote cycle? Run your provider system on records you own.

We build your version around your participants, your SIL houses and your claiming routine, move your Visualcare history across, and keep it running for you. One setup fee, then a monthly retainer.

Visualcare does not publish its pricing. Its website has no price list and sends every provider to a demo or an enquiry form for a quote.

Get your version built See it working
  • check_circleYour data in a database you own
  • check_circleOpen source, no lock-in
  • check_circleBuilt and run by Enterprise DNA

What sits inside a Visualcare contract

Strip away the apps and add-ins and you are paying for a handful of participant records

Each participant has an agreement, a roster, shift notes, the odd incident and a run of claims. Visualcare builds three apps, an award add-in and a row of accounting exports around those records, then prices the package privately for each provider.

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A price you only hear after the demo

There is no price list on the site. The only way to a figure is a demo request or an enquiry, so you cannot set it against another system until a sales conversation is already under way.

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Three apps for three audiences

vWorker for support workers, vGo for coordinators on the move, vAboutMe for participants. Each one is another screen over the same shifts and notes.

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Award rules through a connected add-in

SCHADS award interpretation on timesheets runs through the Pay Cat connect add-in. The pay rules your business lives by sit in a connector you do not control.

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Exports out to the systems that hold the money

Timesheets, claims and payments are pushed out to Xero, MYOB or Employment Hero. Your own figures make the round trip through the vendor before they reach your books.

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Built for one country

Visualcare describes itself as designed for Australian home care businesses. A provider with New Zealand work, or planning it, is outside what it was built for.

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Getting your history out is not documented in public

Nothing on the open website explains how to export participants, workers or shifts. You find out what you can take with you when you go looking for the door.

What you keep instead

One participant record, kept by your organisation, with the NDIS checks running on every shift

Participants

Each person, their plan and how fast their funding is being used

The plan, the agreement and the spend to date sit together, so the review meeting is never a surprise.

  • check Agreements tracked from signing to end date, with spend set against the pace it should be at
  • check NDIA managed and plan managed participants recorded as such, with plan-managed claims going to the plan manager
  • check Plans ending soon flagged weeks ahead, with the delivery record checked before reassessment
  • check A participant with no shift booked next week shows up on the attention list

Shifts

A roster that refuses the shift an auditor would query

The checks your coordinators carry in their heads run on every booking instead.

  • check A worker whose NDIS Worker Screening clearance has lapsed by the shift date cannot be rostered
  • check No shift outside a signed, current agreement, and no worker in two homes at the same hour
  • check A shift is only complete once its progress note is recorded
  • check Short-notice cancellations keep their notice period, and whether they can be claimed follows the rule

Claims and incidents

Every noted shift turned into a payment request

Ask which money is still sitting unclaimed and get the list, oldest first.

  • check Bulk payment request files built at the agreed rate, ready for upload
  • check Rejected claims keep the reason they bounced and stay on the list until resubmitted
  • check A reportable incident stays open until the Commission notification is on record
  • check A compliance check names each breach with the rule and its source

Ownership

Your records, your rules, your logo on the paperwork

An open licence and a rule book you change by describing the change.

  • check Add a field, a support item or a house rule by asking for it
  • check Worker files, incident reports and participant statements printed in your brand
  • check Nothing is ever deleted: participants exit and claims stay for the seven years the rules require
  • check Where we connect them, your accounting and payroll read from your own database, not from a vendor export

Make it yours

Design your own Visualcare replacement

Everything starts from the open-source base. Then it gets your name, the parts you run, your rules and your data from Visualcare. Try it here, and we build the real one.

2. What it runs

3. Make it fit

4. Your colour

Your business · your Visualcare replacement Your version
YB Your business

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Answered from your own database

Build my version

We build it from the open-source base, bring your Visualcare data across and run it for you.

Switching

How to switch from Visualcare

A move usually involves exporting the records your Visualcare account allows, mapping their fields, checking the import, and running both systems side by side before you switch off Visualcare.

  1. 1

    Get your records out

    Export what your Visualcare account allows and check with Visualcare which records it can provide. Start with your clients or participants, workers and shifts. Include the history you want to bring across if it is available. Export options are not documented on Visualcare’s open site, so confirm what your account can provide before you plan the move.

  2. 2

    Map and test the import

    Home Care for Claude Code imports records from another system’s export, but Visualcare’s columns need mapping first. Match the exported fields to the records Home Care uses, then run the import’s test run before loading the data. This gives you a chance to review what the import will flag before you make the new database your working record.

  3. 3

    Load and check the records

    Load the records, then review the import flags and resolve the issues they point to. The import checks can make gaps visible, such as a shift without a covering service agreement or a client whose funding type is missing. Check the participants, workers and shifts against Visualcare, and make sure you understand any records that did not come across as expected.

  4. 4

    Run both systems together

    Keep Visualcare running while you use Home Care for a short period. Compare the participants, workers and shifts in both systems, and check that your team can work from the new records. Use this time to resolve remaining import issues and confirm you have brought across the history you need. Do not switch off Visualcare until these checks are complete.

  5. 5

    Switch off Visualcare

    Once you have checked the records and are ready to work from Home Care, stop using Visualcare for your day-to-day records. Make the change only after you have reviewed the import flags and confirmed the participants, workers and shifts you rely on are accounted for. Keep your exported records available according to your own recordkeeping needs.

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Where the real effort goes

The real work is usually mapping Visualcare’s fields to the new records, deciding which history to bring across, and resolving gaps the import flags. Your own funding details and service agreement records need particular attention where they affect shifts. If you have Enterprise DNA run the system, they do the field mapping with you.

Not ready for a call?

Get your Visualcare switch plan by email

We will send you the step-by-step plan for moving your business off Visualcare, what the move really involves, and how we would do it for you.

One email with your plan. No spam, and you can unsubscribe any time.

Two ways to leave Visualcare

Try the free version yourself, or have us build and run your own

Open source

Run it yourself

Free

  1. 1 Clone the repo from GitHub and run npm run demo
  2. 2 Open the folder in Claude Code and type /attention
  3. 3 Pull your participant, worker and shift lists out of Visualcare in whatever spreadsheet form your account allows
  4. 4 Ask Claude Code to match the Visualcare columns to the import, then load your records
Get it on GitHub

Omni by Enterprise DNA

Have Enterprise DNA build and run it

One setup fee, then a monthly retainer

  • check We find out what your Visualcare account can export, bring it across and check it against Visualcare before you turn it off
  • check We connect it to your payroll and award rules, and to Xero or MYOB, where you need that
  • check We add Support at Home claiming, SIL house rosters, a worker phone app or web screens if your team needs them
  • check It runs inside Omni, our managed Command Centre, with the rest of your business
Book a 30-minute call with Sam

Questions

Instead of Visualcare, answered

Visualcare will not tell us a price without a demo. How do we compare? expand_more

Bring your current Visualcare invoice or contract to a 30-minute call with Sam. We set what you pay each year against what your coordinators actually use, and show what your own version would involve. If staying on Visualcare is the better call for a provider your size, we will say so.

Visualcare does our SCHADS award interpretation. What happens to that? expand_more

The free version keeps the shift record that pay is worked out from: who worked, when, for whom and for how long. It does not calculate award pay. When Enterprise DNA builds your version, we connect it to the payroll and award tool you already use, so timesheets go out from records you own.

Can we bring our Visualcare history across? expand_more

Yes, as far as your account lets you export it. The free version's import is built around another system's export, so Visualcare columns need mapping first. We do that for you, or you ask Claude Code to do it. Before you switch off Visualcare we check the participants, workers and shifts against it.

We also deliver Support at Home. Does it cover that? expand_more

The free version is built around NDIS rules: screening, agreements, notes, incidents and payment requests. For aged care and Support at Home work, Enterprise DNA writes those funding rules and claiming steps into your version, on the same participant and shift records.

Our support workers live in the Visualcare app. What do they use instead? expand_more

The free version has no worker phone app today. Coordinators and managers ask it questions in plain English from a computer. If your workers need to clock on, read their shifts and write notes on a phone, Enterprise DNA builds that app into your version.

Find out what Visualcare really costs you, and what you could own

Bring your Visualcare contract and a list of the screens your team opens every week. In 30 minutes with Sam we look at your yearly spend, the apps and add-ins your coordinators rely on, and the system your organisation would run on instead, built around your participants and houses. If it fits, we build it and run it. If not, the free version is yours.

Book a 30-minute call with Sam Get the free version

Home Care for Claude Code is free and open source, published by Enterprise DNA.

Done paying for Visualcare?

Get your version built