Decagon
Customer support agents for consumer brands, priced per resolved conversation.
- Revenue
- Passed $100M annualised (reported Aug 2026, citing Newcomer)
- Value
- $4.5B (Jan 2026, $250M Series D led by Coatue and Index)
- Growth
- Annualised revenue was about $35M in Oct 2025
- Based in
- San Francisco, US
- Listed
- Private
Customers pay per resolved ticket, so it is paid from the support budget.
Big CRM suites bundle similar support agents, which squeezes standalone sellers.
Money coming in
Who pays Decagon, and for what.
No customers of Decagon mapped yet.
Money going out
Who Decagon pays to do what it does.
No suppliers of Decagon mapped yet.
Where it sits on the map
Competitors and neighbours
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Over $50M annual recurring revenue (reported)
Open profileCustomer service AI agents for large brands, founded by Bret Taylor.
About $200M annualised (May 2026, company reported)
Open profileAmbient AI that writes clinical notes and coding for doctor groups and health systems.
Open profileSources: bloomberg.com, valueaddvc.com
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