Customer Experience

Everything Enterprise DNA has published on Customer Experience, 12 articles, guides, insights, and news across data and AI in business.

1 insight 11 newss

News 1 Aug 2026

Encore AI Raises $30M for Revenue-Generating Voice Agents

Encore AI's Series A backs a voice agent platform that studies real customer interactions to generate revenue, not just deflect calls.
News 26 July 2026

Ushur AI Agents Complete Customer Journeys End to End

Ushur's UAP platform deploys AI agents that complete customer workflows end-to-end, from first contact to resolution, in regulated industries.
News 10 July 2026

Quiq Gives Enterprise AI Agents a Control Layer

Quiq's Verified Intelligence adds guardrails, pre-launch simulations, and audit trails so enterprise brands can deploy AI agents without losing control.
News 4 July 2026

Genesys Buys Pinkfish: 25,000 MCP Tools for AI Agents

Genesys acquires Pinkfish, adding 25,000 MCP tools to its AI platform so contact center agents can resolve complex queries without human handoff.
News 12 June 2026

NiCE Declares the Era of Bolted-On AI Is Over at World 2026

NiCE unveils fully agentic CX platform at World 2026, reporting 66% AI ARR growth and real enterprise results from Lufthansa and Openreach.
News 15 May 2026

Quiq Launches Voice AI for Enterprise Production at Scale

Quiq launched Voice AI for enterprises this week, letting AI agents handle voice, chat, and SMS without losing context between channels.
News 14 May 2026

Amazon Kills Rufus, Launches Alexa for Shopping

Amazon replaced Rufus with Alexa for Shopping, an AI agent that doesn't just answer questions, it compares products and schedules purchases.
News 2 May 2026

Voice AI Drives Twilio's Fastest Growth in Three Years

Twilio's Q1 2026 revenue hit $1.41B, up 20% YoY, as voice AI demand sent shares 18% higher and prompted raised full-year guidance.
News 30 Apr 2026

Telnyx Puts AI Voice Agents on WhatsApp

Businesses can now run the same AI voice agents across WhatsApp, traditional phone lines, and web calls from a single platform.
News 29 Apr 2026

Real-Time AI Avatar Agents Are Now an Enterprise Product

DeepBrain AI's AI STUDIOS launches on-device avatar agents across 150+ languages, with 100+ enterprise deployments in banking, retail, and healthcare.
News 22 Apr 2026

SoundHound Acquires LivePerson: Voice AI Goes Omnichannel

SoundHound AI acquires LivePerson in an all-stock deal, combining voice AI with 1B monthly messages to serve 25 Fortune 100 companies across every channel.
Insight 27 Mar 2026

Voice AI vs Chatbots: What the Data Actually Shows

A data-driven comparison of voice AI and chatbot interfaces, examining what customers actually prefer and why the numbers challenge conventional assumptions.