- News
Only 23% Trust AI With Payments: Visa's Agentic Commerce Gap
Visa's new Trust Index finds consumers are happy using AI assistants to browse, but balk at letting agents spend money. The trust gap is a product problem.
- News
Voice AI: Consumers Lead While Enterprises Fall Behind
Voices.com's Amplified 2026 report reveals a growing gap between consumer voice AI adoption and enterprise deployment, and why that gap matters now.
- News
98% Have AI in CX. Only 15% Actually Make It Work.
Talkdesk's new report finds a massive execution gap in AI customer experience: nearly everyone has deployed it, almost nobody has deployed it well.
- News
Voice AI Has a Consumer-Enterprise Gap: 55% vs 29% Deployed
Voices.com's Amplified 2026 report reveals a widening gap between consumer voice AI adoption and enterprise deployment, with brand trust on the line.
- News
Encore AI Raises $30M for Revenue-Generating Voice Agents
Encore AI's Series A backs a voice agent platform that studies real customer interactions to generate revenue, not just deflect calls.
- News
Ushur AI Agents Complete Customer Journeys End to End
Ushur's UAP platform deploys AI agents that complete customer workflows end-to-end, from first contact to resolution, in regulated industries.
- News
Quiq Gives Enterprise AI Agents a Control Layer
Quiq's Verified Intelligence adds guardrails, pre-launch simulations, and audit trails so enterprise brands can deploy AI agents without losing control.
- News
Genesys Buys Pinkfish: 25,000 MCP Tools for AI Agents
Genesys acquires Pinkfish, adding 25,000 MCP tools to its AI platform so contact center agents can resolve complex queries without human handoff.
- News
NiCE Declares the Era of Bolted-On AI Is Over at World 2026
NiCE unveils fully agentic CX platform at World 2026, reporting 66% AI ARR growth and real enterprise results from Lufthansa and Openreach.
- News
Quiq Launches Voice AI for Enterprise Production at Scale
Quiq launched Voice AI for enterprises this week, letting AI agents handle voice, chat, and SMS without losing context between channels.
- News
Amazon Kills Rufus, Launches Alexa for Shopping
Amazon replaced Rufus with Alexa for Shopping, an AI agent that doesn't just answer questions, it compares products and schedules purchases.
- News
Voice AI Drives Twilio's Fastest Growth in Three Years
Twilio's Q1 2026 revenue hit $1.41B, up 20% YoY, as voice AI demand sent shares 18% higher and prompted raised full-year guidance.
- News
Telnyx Puts AI Voice Agents on WhatsApp
Businesses can now run the same AI voice agents across WhatsApp, traditional phone lines, and web calls from a single platform.
- News
Real-Time AI Avatar Agents Are Now an Enterprise Product
DeepBrain AI's AI STUDIOS launches on-device avatar agents across 150+ languages, with 100+ enterprise deployments in banking, retail, and healthcare.
- News
SoundHound Acquires LivePerson: Voice AI Goes Omnichannel
SoundHound AI acquires LivePerson in an all-stock deal, combining voice AI with 1B monthly messages to serve 25 Fortune 100 companies across every channel.
- Insight
Voice AI vs Chatbots: What the Data Actually Shows
A data-driven comparison of voice AI and chatbot interfaces, examining what customers actually prefer and why the numbers challenge conventional assumptions.
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