- News
Genesys Buys Pinkfish: 25,000 MCP Tools for AI Agents
Genesys acquires Pinkfish, adding 25,000 MCP tools to its AI platform so contact center agents can resolve complex queries without human handoff.
- News
NiCE Declares the Era of Bolted-On AI Is Over at World 2026
NiCE unveils fully agentic CX platform at World 2026, reporting 66% AI ARR growth and real enterprise results from Lufthansa and Openreach.
- News
Quiq Launches Voice AI for Enterprise Production at Scale
Quiq launched Voice AI for enterprises this week, letting AI agents handle voice, chat, and SMS without losing context between channels.
- News
Amazon Kills Rufus, Launches Alexa for Shopping
Amazon replaced Rufus with Alexa for Shopping, an AI agent that doesn't just answer questions, it compares products and schedules purchases.
- News
Voice AI Drives Twilio's Fastest Growth in Three Years
Twilio's Q1 2026 revenue hit $1.41B, up 20% YoY, as voice AI demand sent shares 18% higher and prompted raised full-year guidance.
- News
Telnyx Puts AI Voice Agents on WhatsApp
Businesses can now run the same AI voice agents across WhatsApp, traditional phone lines, and web calls from a single platform.
- News
Real-Time AI Avatar Agents Are Now an Enterprise Product
DeepBrain AI's AI STUDIOS launches on-device avatar agents across 150+ languages, with 100+ enterprise deployments in banking, retail, and healthcare.
- News
SoundHound Acquires LivePerson: Voice AI Goes Omnichannel
SoundHound AI acquires LivePerson in an all-stock deal, combining voice AI with 1B monthly messages to serve 25 Fortune 100 companies across every channel.
- Insight
Voice AI vs Chatbots: What the Data Actually Shows
A data-driven comparison of voice AI and chatbot interfaces, examining what customers actually prefer and why the numbers challenge conventional assumptions.
