- News
OpenAI Launches Presence for Enterprise Voice AI
OpenAI's Presence platform lets enterprises deploy managed voice AI agents with policies, guardrails, and Codex-powered continuous improvement.
- News
Meta Ends Free Window for WhatsApp AI Agents on August 1
Meta Business Agent switches to token billing on August 1 at $2 per million tokens, roughly 4-5 cents per conversation for 1M+ businesses.
- News
PwC and OpenAI Launch Agentic Contact Centre Solutions
PwC has partnered with OpenAI to deliver agentic contact and service solutions, combining Big 4 implementation expertise with frontier AI models.
- News
Agentforce Help Agent: $2 Per Resolution, Zero If It Fails
Salesforce launched Agentforce Help Agent with pay-per-resolution pricing: a flat $2 per autonomous resolution. No resolution, no charge.
- News
TELUS Digital Joins ElevenLabs for Enterprise Voice AI
TELUS Digital joins ElevenLabs as preferred implementation partner for ElevenAgents, marking voice AI as enterprise infrastructure, not a pilot.
- News
Bland Raises $50M to Tackle Voice AI's Hardest Calls
Voice AI startup Bland closed a $50M Series C led by Dell Technologies Capital after being rejected by 180 investors. It now handles 3.5M complex calls weekly.
- News
Meta Launches AI Business Agent for WhatsApp and Instagram
Meta's AI business agent is now free for any company to deploy across its three messaging platforms after a successful pilot with over 1M businesses.
- News
OpenAI's Realtime Voice API Now Has GPT-5-Class Reasoning
Three new OpenAI voice models bring GPT-5 reasoning, live translation, and streaming transcription to enterprise voice agents, changing what voice AI can do.
- News
Salesforce Acquires Fin for $3.6B in Biggest AI Agent Deal
Salesforce acquires Fin (formerly Intercom) for $3.6B, adding an AI agent that resolves 76% of customer queries to its Agentforce platform.
- News
Salesforce Buys Fin for $3.6B in Its Biggest AI Agent Deal
Salesforce acquires AI customer service platform Fin for $3.6B, adding an agent that resolves 76% of support volume to its Agentforce portfolio.
- Blog
Claude AI in Customer Service: What Works and What Doesn't
How customer service teams use Claude for response drafting, ticket summaries, knowledge base creation, and agent training, plus the real limits.
- Blog
How to Handle Price Objections on Service Calls
Stop losing jobs to price pushback. Learn how AI agents handle rebuttals, financing prompts, and value scripts to convert hesitant callers into booked work.
- News
Zendesk Ends the Chatbot Era With Autonomous AI Agents
At Relate 2026, Zendesk replaced per-seat chatbot software with AI agents billed only when they verifiably resolve problems, a fundamental pricing shift.
- News
Yellow.ai Nexus Vox Unifies Enterprise Voice AI
Yellow.ai's Nexus Vox unifies speech, conversation, and voice output in one runtime, delivering sub-400ms response times and 10-second voice cloning at scale.
- News
Sierra Raises $950M as Enterprise AI Agents Go Mainstream
Bret Taylor's Sierra secures nearly $1B in Series E funding with $150M ARR and adoption by nearly half the Fortune 50 for AI customer agents.
- News
Meta Business AI Hits 10M Weekly Conversations, Up 10x
Meta revealed its AI tools on WhatsApp and Messenger now handle 10M business conversations per week, growing 10x since January 2026.
- News
The Age of Vertical AI Models Has Arrived
Intercom's custom-trained Fin Apex 1.0 beats GPT-5.4 and Claude Opus at customer service, signaling a decisive shift toward specialized AI.
- Guide
Voice AI Implementation Playbook for Customer Teams
A practical playbook for planning, deploying, and optimizing voice AI for customer service teams. Covers scoping, design, rollout, and measurement.
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