Enterprise DNA

Instead of Grade.us

Stop renting Grade.us. Own your review response system.

We build your version around your locations and response rules, bring your Grade.us review records across and run it for you. Your history and decisions stay in a database you own.

For 41 to 100 locations, Grade.us lists US$36 per location per month on monthly billing, or US$29 per location per month with annual billing. Agency pricing is quoted separately.

Get your version built See it working
  • check_circleYour data in a database you own
  • check_circleOpen source, no lock-in
  • check_circleBuilt and run by Enterprise DNA

What the subscription covers

Review records sit inside a recurring location bill

Grade.us combines collection, monitoring and response tools. Compare the services you need with the review history and response work you can own. Your current location count and billing term determine the comparison.

store

A charge for each location

In the 41 to 100 location range, monthly billing is US$36 per location. More locations mean more subscriptions to keep operating.

calendar_month

A different rate for an annual commitment

That range lists US$29 per location per month with annual billing. Compare the term as well as the monthly rate.

reviews

Collection and review monitoring

Review invitations and monitoring are services in the paid product. Your existing review records can be brought into your own response desk.

forum

Connected responses

Grade.us supports responding to Google and Facebook reviews from its dashboard. We scope the permitted connections your own version needs.

description

Reports under your brand

Grade.us provides branded reporting. Here, your location reports and response evidence are produced in your business name.

folder

History to take with you

Grade.us documents review exports. Bring the original records and notes across, then keep your response decisions beside them.

Your own review desk

A response round with evidence behind it

RESPONSE ROUND

See the next action at each location

Start with the reviews waiting on your team, then decide what happens next.

  • check An owner and due date for every response
  • check Overdue work ordered for the daily round
  • check Imported replies flagged for reconciliation
  • check Service actions that remain open after a response

EXACT WORDING

Know what was approved

Keep the original review, the proposed reply and the reviewer’s decision together.

  • check A separate named person reviews the proposed wording
  • check Approval applies to the exact reply and review version
  • check Changed source reviews return to the response queue
  • check Manual posting evidence stays with the approved response

LOCATION HEALTH

Find the gaps behind the average

Ask your own questions across review history, response ownership and service fixes.

  • check Low-rated reviews still awaiting a response
  • check Response backlogs grouped by owner
  • check Locations with missing or old exports
  • check Counts and averages clearly limited to imported records

REVIEW INTEGRITY

Keep the evidence, including criticism

Give the manager a record of the checks and decisions that still need attention.

  • check Original wording and prior versions retained
  • check Relationship and incentive disclosures recorded
  • check Uncertain reviews listed for human investigation
  • check Policy, access and retention review dates kept visible

Make it yours

Design your own Grade.us replacement

Everything starts from the open-source base. Then it gets your name, the parts you run, your rules and your data from Grade.us. Try it here, and we build the real one.

2. What it runs

3. Make it fit

4. Your colour

Your business · your Grade.us replacement Your version
YB Your business

auto_awesome

Answered from your own database

Build my version

We build it from the open-source base, bring your Grade.us data across and run it for you.

What it looks like

Ask it like you would ask a colleague

Real answers from the demo data that ships with Review Desk for Claude Code. It runs in Claude Code inside the Claude app, so it feels like any chat you already use.

forum

Review Desk for Claude Code

Connected to your own database

Which reviews need a response, and who owns each one?

061dc45...

Location
RIVER
Externa...
DEMO-1
Rating
2
Owner
Jules Chen
Due_on
2026-10-22
Overdue_days
19
Next_step
needs draft

d0224c5...

Location
HARBOUR
Externa...
DEMO-1
Rating
2
Owner
Rae Morgan
Due_on
2026-10-23
Overdue_days
18
Next_step
approved, awaiting manual posting

53d4ffa...

Location
RIVER
Externa...
DEMO-2
Rating
5
Owner
Jules Chen
Due_on
2026-10-24
Overdue_days
17
Next_step
source reply to reconcile

b50405b...

Location
RIVER
Externa...
DEMO-3
Rating
1
Owner
Jules Chen
Due_on
2026-10-27
Overdue_days
14
Next_step
needs draft

9efdb85...

Location
HARBOUR
Externa...
DEMO-3
Rating
1
Owner
Rae Morgan
Due_on
2026-10-28
Overdue_days
13
Next_step
needs draft

072a8b1...

Location
RIVER
Externa...
DEMO-4
Rating
4
Owner
Jules Chen
Due_on
2026-10-29
Overdue_days
12
Next_step
needs draft

d014d89...

Location
HARBOUR
Externa...
DEMO-4
Rating
4
Owner
Rae Morgan
Due_on
2026-10-30
Overdue_days
11
Next_step
needs draft

Ask it anything

Questions your own review desk answers

These are real questions the commands answer today. Shape the checks around your evidence, response rules and service actions.

chat_bubble Which location has low-rated reviews still waiting for a response?
chat_bubble Which responses are overdue, and who owns them?
chat_bubble Which approved replies still need manual posting?
chat_bubble Which replies in the original export need reconciliation?
chat_bubble Which review changed after our last decision?
chat_bubble What wording did the reviewer approve?
chat_bubble Which locations need a fresh export?
chat_bubble Which relationship or incentive disclosures need evidence?
chat_bubble Which service fixes are still open after the response?
chat_bubble Which owner has the largest response backlog?

Switching

How to switch from Grade.us

The move involves exporting the review history you want to keep, mapping its columns, checking the imported records and running both systems side by side before you cancel Grade.us.

  1. 1

    Export your review history

    Grade.us documents CSV review exports. Export individual review records, not just a ratings summary, because a summary cannot recreate review history. Use the export available in your account and check with Grade.us if you cannot find it or need a different format. Include the history you want to keep, and export before cancelling.

  2. 2

    Map and load the records

    The Grade.us export columns need to be mapped to the fields Review Desk uses, since Grade.us does not publish a stable column layout. Start with a test run if your import process offers one, then load the records after checking the mapping. Decide which locations and history to bring across, and ask Enterprise DNA to handle the mapping if they are running the system for you.

  3. 3

    Check the import results

    Review any issues the import reports, then reconcile the imported record count and date range against your Grade.us export. Check that the records are assigned to the right locations and that the original review details are present. If something does not match, correct the mapping or source data and import again before relying on the new records.

  4. 4

    Run both systems side by side

    Keep Grade.us active for a short overlap while you check the imported records and use Review Desk for your review work. Continue using Grade.us for services you still need, such as collecting or monitoring reviews and connected replies. Review Desk's free version uses the records you import, so it does not collect live platform reviews or send replies.

  5. 5

    Switch off Grade.us

    Cancel Grade.us only after you have confirmed that the history you need is in Review Desk and decided how to replace any services you still depend on. Campaigns, attachments and platform permissions need separate migration work, so check those before you close the account. Keep your export and confirm your cancellation with Grade.us.

construction

Where the real effort goes

The main work is usually mapping your own fields and response rules, then deciding how much review history to bring across and reconciling the records. Campaigns, attachments and platform permissions need separate migration work. If you have Enterprise DNA install and run Review Desk, they bring your records across and build the fields and rules with you.

Not ready for a call?

Get your Grade.us switch plan by email

We will send you the step-by-step plan for moving your business off Grade.us, what the move really involves, and how we would do it for you.

One email with your plan. No spam, and you can unsubscribe any time.

Three ways to own it

Do it yourself, have it customised, or have it run for you

Open source

Do it yourself

Free, open source

  1. 1 Clone the repo, run npm install and npm run demo
  2. 2 Open it in Claude Code, Codex, OpenCode or Cursor and ask for the response queue
  3. 3 Export Grade.us reviews, map your actual columns and preview the import
  4. 4 Reconcile the records, set your response rules and keep private backups
Get it on GitHub

Built around your business

We customise it

One setup fee, then a retainer for ongoing work

  • check Your locations, fields, response deadlines and approval rules
  • check Your Grade.us exports mapped and checked against the originals
  • check Shared screens and permitted platform connections built for your team
  • check A different technical foundation where your business needs one
Get your version built

Omni by Enterprise DNA

We run it for you

One setup fee, then a retainer

  • check Installed with access and backups set up
  • check Response rounds and location reports prepared for your managers
  • check Connections and operating routines maintained as your portfolio changes
  • check Run through Omni by Enterprise DNA beside the rest of your business
Talk to Sam

Questions

Instead of Grade.us, answered

Does this replace everything Grade.us does? expand_more

The free version holds imported review records, response decisions and evidence. Grade.us also provides collection, monitoring, hosted access and connected replies. We agree which of those services you need and build the permitted connections and shared screens into your version.

Can you bring our review history across? expand_more

Yes, from the individual review exports available in your account. Grade.us documents review exports, but the column layout needs checking. We map your actual records and reconcile the counts and date range. Campaigns, attachments and platform permissions need separate migration work. Export before cancelling.

Will it publish responses or remove bad reviews? expand_more

The free version prepares private replies and records approval. Your operator posts the approved wording and records the evidence. It sends nothing and removes no reviews. Low ratings remain in the records and reports, including when you decide not to respond.

Are these live ratings and verified approvals? expand_more

The demo uses fictional reviews. The free version reports the records you imported, so counts and averages are not live platform ratings. Names on decisions are supplied by the operator. We can build identity controls and approved platform connections into your version.

How do we pay Enterprise DNA? expand_more

One setup fee, then a retainer for ongoing operation and changes. Sam agrees the work around your locations, history, connections and response rules. You own the resulting system and database.

Bring your Grade.us bill and one location’s response round

In a 30-minute call, Sam will look at what you pay for, what your team needs and what your own version should do first.

Book 30 minutes with Sam Get the free version

Review Desk for Claude Code is free and open source, published by Enterprise DNA.

Done paying for Grade.us?

Get your version built