HaloPSA alternatives
HaloPSA alternatives for NZ and Australian businesses
HaloPSA: £66 per agent per month billed annually, £792 a year at that UK rate, plus separate onboarding.
- check_circleYour data in a database you own
- check_circleOpen source, no lock-in
- check_circleBuilt and run by Enterprise DNA
The options
What people compare HaloPSA with
HaloPSA publishes a UK rate of £66 per agent per month, or £792 per agent per year at that rate, and your actual quote for New Zealand or Australia is worked out privately, with bespoke onboarding charged separately again. Many owners start looking for an alternative once they weigh a per-agent bill against a system built around their own agreements, records and support rules.
Yours to own
MSP for Claude Code
The open-source IT managed service provider business system (PSA) that is just a database and Claude Code. Built around your business, with your HaloPSA data brought across.
See how it worksHow to choose
How to choose a HaloPSA alternative
- 1
What the bill is tied to
A per-agent subscription grows every time you add a technician, whatever they actually use. Check whether a system charges by seat, by module, or through a setup fee and a flat retainer that does not move each time your team changes size.
- 2
Whether your records stay yours
Ask where your client, agreement and device history actually lives, and who can export it in full at any time. A database you own means your records are not tied to a subscription you could stop paying.
- 3
Whether it fits your own rules and fields
Every MSP prices agreements and tracks devices a little differently. Weigh whether the tool bends to your device, user or flat billing arrangements and your own fields, or whether you are adjusting your business to fit its defaults.
- 4
What the switch involves
Moving history across takes mapping, a test run and reconciliation, plus separate work for attachments, past invoices and any mail or monitoring connections. Ask what is included in a migration and what is left for your team to sort out.
The option that fits
Own your version instead of renting one
MSP for Claude Code keeps the same kind of records, agreements, devices and service deadlines you use in HaloPSA, but in a database your business owns and runs in plain language with Claude Code. Enterprise DNA builds your version around how your MSP actually works, brings your HaloPSA data across and runs it for you, for one setup fee then a monthly retainer. There is also a free version you can run yourself.
- check No per-agent subscription as your team grows
- check Your records in a database you own
- check Built around your own agreements and rules
Make it yours
Design your own HaloPSA replacement
Everything starts from the open-source base. Then it gets your name, the parts you run, your rules and your data from HaloPSA. Try it here, and we build the real one.
2. What it runs
3. Make it fit
4. Your colour
Answered from your own database
Good morning. Here is what needs you today.
We build it from the open-source base, bring your HaloPSA data across and run it for you.
Questions
HaloPSA alternatives, answered
Is there a cheaper way to run a service desk than HaloPSA's per-agent price? expand_more
Instead of a per-agent subscription, Enterprise DNA charges one setup fee then a monthly retainer for your version, and there is also a free version you can run yourself. Hosting and any coding assistant subscription are separate costs either way.
Can we move our client, agreement and device data out of HaloPSA? expand_more
Yes. Halo supports report exports to CSV, and the free version includes a documented migration process with mapping, a test import and a repeat-safe run that skips existing records. Attachments, messages, detailed action history and past invoice allocations need separate migration work.
Will an alternative handle our existing billing arrangements? expand_more
The free version builds a monthly billing proposal from current device, licensed-user or flat agreement quantities plus approved time above your included allowance, and saves it for review before invoicing. Tax, credits and partial-month adjustments still need your agreed rules checked against existing bills.
What happens to our portal, mail intake and monitoring if we switch? expand_more
Enterprise DNA scopes and builds the connections your team needs as part of your version, but recommends keeping your existing intake and monitoring process running until those connections and the migration have been tested together.
Done comparing? Own the one that fits.
30 minutes with Sam. Bring what HaloPSA costs you a year and how you run. We show you what your own version looks like, and if it is a fit, we build it and bring your data across.
Get your version builtDone paying for HaloPSA?
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