Salesforce Communications Cloud pricing
Salesforce Communications Cloud pricing and what it adds up to
US$325 to US$475 per user monthly, up to US$5,700 per user yearly
- check_circleYour data in a database you own
- check_circleOpen source, no lock-in
- check_circleBuilt and run by Enterprise DNA
The plans
What Salesforce Communications Cloud charges
Salesforce Communications Cloud lists Growth at US$325 and Advanced at US$475 per user per month. Both prices are billed annually, so your bill depends on your tier and the number of seats.
Growth
US$325 per user per month, billed annually
Growth includes the industry platform.
Advanced
US$475 per user per month, billed annually
Advanced includes revenue and contract capabilities.
How the bill is built
Per-user seats
Salesforce prices Growth and Advanced per user, per month, with annual billing. The tier and number of users on your account shape the subscription bill. Growth lists at US$325 per user monthly, while Advanced lists at US$475.
Services and processes
The platform includes customer services, asset-based orders and pre-built communications processes. Your team still needs accurate service locations and carrier references, and your own customer instructions and carrier follow-up steps determine how work moves.
Related products
Salesforce lists additional communications products and integrations alongside the plans. The pricing information does not say which are included in your subscription, so check your own contract to see what applies to your account.
Annual billing
The listed seat prices are billed annually, rather than as a month-to-month subscription. When comparing the bill, consider your contracted seats, the operating scope you use and your renewal date.
A year of Salesforce Communications Cloud
What the annual bill adds up to
Growth at US$325 per user per month comes to US$3,900 per user per year. Advanced at US$475 per user per month comes to US$5,700 per user per year. For example, ten Advanced seats make an illustrative list-price scenario of US$57,000 per year. That is not a verified customer invoice.
Underneath the bill
What you are really paying for
Seats on the platform
The subscription is priced per user, with a different listed monthly rate for Growth and Advanced. Your seat count and chosen tier determine the base subscription amount, which Salesforce bills annually.
Higher-tier capabilities
Advanced lists revenue and contract capabilities alongside the industry platform. The higher listed seat price buys access to those capabilities, so check whether your team needs them when comparing tiers.
Records and processes
The platform includes customer service and asset-based order records, plus pre-built communications processes. Your team still needs accurate service locations, carrier references and customer instructions to move the work through your own operation.
The owned alternative
Own your telecom operations desk
Enterprise DNA builds your version of Telecom Operations around how your business works, brings your Salesforce Communications Cloud data across and runs it for you. Your records sit in a database you own, with no per-seat plans. You pay one setup fee, then a monthly retainer. There is also a free version you can run yourself.
Telecom Operations for Claude Code
One setup fee, then a monthly retainer. No per-seat plans, no tiers, and the system is yours.
Make it yours
Design your own Salesforce Communications Cloud replacement
Everything starts from the open-source base. Then it gets your name, the parts you run, your rules and your data from Salesforce Communications Cloud. Try it here, and we build the real one.
2. What it runs
3. Make it fit
4. Your colour
Answered from your own database
Good morning. Here is what needs you today.
We build it from the open-source base, bring your Salesforce Communications Cloud data across and run it for you.
Questions
Salesforce Communications Cloud pricing, answered
What would ten Advanced seats cost for a year? expand_more
At the listed Advanced rate of US$475 per user per month, ten seats come to US$57,000 per year when billed annually. This is an illustrative list-price scenario, not a verified customer invoice. Check your own contract for the amount that applies to you.
Does Salesforce bill Communications Cloud monthly? expand_more
The listed Growth and Advanced seat prices are per user per month, but Salesforce bills them annually. Start your comparison with the number of contracted seats, the tier your team uses and your renewal date.
Can you move our service records to an owned alternative? expand_more
Enterprise DNA brings your Salesforce Communications Cloud data across when it builds and runs your version of Telecom Operations. The free version can import a mapped service asset report, while other history such as approvals, orders and attachments needs a separately reviewed migration.
Stop paying Salesforce Communications Cloud every month
30 minutes with Sam. Bring your last Salesforce Communications Cloud bill. We show you what your own version looks like, and if it is a fit, we build it and bring your data across.
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