Salesforce Field Service alternatives
Salesforce Field Service alternatives for NZ and Australian businesses
Salesforce Field Service: AU$245 per user per month, or AU$2,940 a year per technician or dispatcher
- check_circleYour data in a database you own
- check_circleOpen source, no lock-in
- check_circleBuilt and run by Enterprise DNA
The options
What people compare Salesforce Field Service with
Salesforce lists Field Service Technician and Dispatcher licences at AU$245 per user per month, billed annually, plus at least one Service Cloud licence. Owners look for an alternative when per-person annual costs do not suit their team or the way they manage their installed equipment and service contracts.
Yours to own
Equipment Service for Claude Code
The open-source equipment service system that is just a database and Claude Code. Built around your business, with your Salesforce Field Service data brought across.
See how it worksHow to choose
How to choose a Salesforce Field Service alternative
- 1
What drives the bill
Compare the bill with how your team works. Field Service charges per technician and dispatcher under an annual contract, and needs at least one Service Cloud licence. Check whether the cost grows with headcount, even when some people handle only occasional service work.
- 2
Who owns your records
Check whether your service records stay in a database you own or depend on continued access to a provider's system. With an owned version, your records sit in a database you own. That matters when you want to keep control of information about machines, contracts and service history.
- 3
How well it fits your rules
Your work may depend on equipment, contract response times, maintenance rules and each maker's warranty claim requirements. Ask whether the system can reflect the way you handle those details, rather than forcing you into a standard setup. Enterprise DNA builds each business its own version around how it runs.
- 4
What switching involves
Plan for moving your Salesforce records and setting up the way you work. Accounts, machines, service contracts, contract lines and work orders come across in order, keeping their Salesforce references. Maintenance plans and on-site times are brought across as part of setup too.
The option that fits
A version built around your business
If your work centres on the machines you sold and service, an owned version can fit your business better. Enterprise DNA builds around your installed equipment, contracts, response times and maker warranty rules, brings your Salesforce records across, and runs it for you. You pay one setup fee, then a monthly retainer, with no per-seat plans. If you prefer to manage it yourself, there is a free version. Your records sit in a database you own.
- check Built around your installed equipment and service contracts.
- check Salesforce records, maintenance plans and on-site times brought across.
- check Run it yourself with the free version.
Make it yours
Design your own Salesforce Field Service replacement
Everything starts from the open-source base. Then it gets your name, the parts you run, your rules and your data from Salesforce Field Service. Try it here, and we build the real one.
2. What it runs
3. Make it fit
4. Your colour
Answered from your own database
Good morning. Here is what needs you today.
We build it from the open-source base, bring your Salesforce Field Service data across and run it for you.
Questions
Salesforce Field Service alternatives, answered
How much does Salesforce Field Service cost per technician? expand_more
Salesforce lists Field Service Technician and Dispatcher licences at AU$245 per user per month, billed annually, on an annual contract. It also requires at least one Service Cloud licence. Your own contract may differ from the list price.
Can we move our Salesforce service records across? expand_more
Yes. Accounts, machines, service contracts, contract lines and work orders come across in that order, each keeping its Salesforce reference. Maintenance plans and on-site times are held elsewhere in Salesforce and are brought across as part of setup.
What can technicians use if they need a phone app? expand_more
The free version has no phone app. Technicians can ring or message the office, which records the visit by asking. If you want an app, Enterprise DNA can build a small one for your technicians on top of your database, with no charge per person.
What does changing systems and working with Enterprise DNA involve? expand_more
Enterprise DNA charges one setup fee, then a monthly retainer. Setup includes bringing your Salesforce records across and setting your contracts, response times and makers' claim rules. An app can be built if you want one. The free version costs nothing to use yourself.
Done comparing? Own the one that fits.
30 minutes with Sam. Bring what Salesforce Field Service costs you a year and how you run. We show you what your own version looks like, and if it is a fit, we build it and bring your data across.
Get your version builtDone paying for Salesforce Field Service?
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