Salesforce Field Service pricing
Salesforce Field Service pricing and what it adds up to
AU$245 per user per month, or AU$2,940 a year per technician or dispatcher
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- check_circleOpen source, no lock-in
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The plans
What Salesforce Field Service charges
Salesforce lists Field Service Technician and Dispatcher licences at AU$245 per user per month, billed annually. Your bill is built from each technician and dispatcher seat, plus at least one Service Cloud licence.
Field Service Technician
AU$245 per user per month, billed annually
You need a licence for every technician who uses Field Service.
Field Service Dispatcher
AU$245 per user per month, billed annually
Each dispatcher needs a separate licence for the dispatch console.
Field Service+ Core
AU$350 per user per month
This tier costs more per user for deeper features.
Field Service Max
AU$910 per user per month
This tier costs more per user for deeper features.
Contractor Plus
AU$112 per user per month
This is the listed licence for a subcontracted technician.
How the bill is built
Technician seats
Each technician costs AU$245 per month, billed annually. The price per person stays the same whether they service three machines a week or spend every day on the road.
Dispatcher seats
Each dispatcher is another AU$245 per user per month. You pay separately for the office staff who book work and the technicians who carry it out.
Annual contract
Salesforce says all per user products require an annual contract. That means a quieter winter or a smaller team does not remove the annual commitment for the licences you have.
Cloud licence and higher tiers
Field Service needs at least one Service Cloud licence, which is an additional requirement. Field Service+ Core and Field Service Max cost more per user, and Contractor Plus is another per-user charge for subcontracted technicians.
A year of Salesforce Field Service
The annual bill adds up quickly
At the list price, one technician costs AU$2,940 a year, and one dispatcher costs the same. A team with 20 technicians and 3 dispatchers pays twenty-three times that amount, before the required Service Cloud licence. The annual contract means the bill is for the full team, even in a quieter period.
Underneath the bill
What you are really paying for
Screens over your records
The licence mainly buys the dispatch console and mobile screens over service records you already own. You pay per user for access to those screens, with technicians and dispatchers counted separately.
A full-year commitment
The per-user products require an annual contract. You are committing to the licences for the year, so a quiet winter with fewer technicians does not reduce the cost of the full team.
More for deeper features
Field Service+ Core and Field Service Max cost more per user than the standard Technician and Dispatcher licences. The higher per-head prices are for deeper features, while Contractor Plus adds a per-user charge for subcontracted technicians.
The owned alternative
Own your service system
Enterprise DNA builds Equipment Service around how your business works, brings your Salesforce Field Service records across and runs it for you. You pay one setup fee, then a monthly retainer, with no per-seat plans. There is also a free version you can run yourself. It is built for equipment dealers and distributors, with the machine and its service contract at the centre of the records.
Equipment Service for Claude Code
One setup fee, then a monthly retainer. No per-seat plans, no tiers, and the system is yours.
Make it yours
Design your own Salesforce Field Service replacement
Everything starts from the open-source base. Then it gets your name, the parts you run, your rules and your data from Salesforce Field Service. Try it here, and we build the real one.
2. What it runs
3. Make it fit
4. Your colour
Answered from your own database
Good morning. Here is what needs you today.
We build it from the open-source base, bring your Salesforce Field Service data across and run it for you.
Questions
Salesforce Field Service pricing, answered
How much should I budget for a Salesforce Field Service user? expand_more
The listed Technician and Dispatcher licence is AU$245 per user per month, billed annually. That is AU$2,940 a year for each technician or dispatcher, before the required Service Cloud licence. Your contract may differ from the list price.
Do I pay for dispatchers as well as technicians? expand_more
Yes. The dispatch console has its own licence at AU$245 per user per month, billed annually. A team with 20 technicians and 3 dispatchers pays for 23 users, or twenty-three times AU$2,940 a year at the listed rate, before Service Cloud.
What else is needed before technicians can use Field Service? expand_more
Field Service needs at least one Service Cloud licence before the first technician can log in. The Service Cloud price is not listed here, so include it as an additional requirement when you work out your total bill.
Stop paying Salesforce Field Service every month
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