Salesforce Insurance Claims Management pricing
Salesforce Insurance Claims Management pricing and what it adds up to
Digital Insurance: US$180,000 per organisation per year, claims usage is US$50,000 per 50K credits.
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The plans
What Salesforce Insurance Claims Management charges
Salesforce lists Digital Insurance at US$180,000 per organisation per year as an add-on, with inclusion in Financial Services Cloud Max. Additional Claims Management usage is US$50,000 per 50K credits and requires Digital Insurance.
Digital Insurance add-on
US$180,000 per organisation per year
This is the published price for Digital Insurance, not a stated price for a smaller administrative claims desk.
Financial Services Cloud Max
Included
Digital Insurance is included in Financial Services Cloud Max editions.
Additional Claims Management usage
US$50,000 per 50K credits
This is a usage block, not an annual claims-only subscription, and it requires Digital Insurance.
How the bill is built
Annual platform add-on
Digital Insurance is listed at US$180,000 per organisation per year as an add-on. This is the published platform price, not a stated price for a smaller administrative claims desk.
Included in Max
Digital Insurance is included in Financial Services Cloud Max editions. Check which edition you hold before treating the add-on figure as an extra charge, since inclusion changes how the platform is bought.
Usage credits
Salesforce lists additional Claims Management usage at US$50,000 per 50K credits. This is a block of usage, not an annual claims-only subscription, so there is no published yearly total for it.
Digital Insurance dependency
Claims Management usage requires Digital Insurance and cannot be purchased independently. The bill therefore depends on the Salesforce package you already have as well as any additional credit blocks.
A year of Salesforce Insurance Claims Management
The yearly platform cost
Digital Insurance is listed at US$180,000 per organisation per year as an add-on. It is included in Financial Services Cloud Max editions. Additional Claims Management usage costs US$50,000 per 50K credits, but that is a usage block, not an annual subscription, so the yearly usage total depends on the credits used. These figures are not a verified customer invoice or a claim-only desk price.
Underneath the bill
What you are really paying for
An insurance platform
Digital Insurance is an insurance platform price, not a published standalone price for a small claims desk. The US$180,000 figure applies to the add-on at organisation level, while Financial Services Cloud Max includes it.
Claims usage credits
Additional usage is bought in 50K credit blocks at US$50,000 each. The published price does not say that every claims team uses a block, or provide a claims-only annual subscription.
Broader insurer functions
Salesforce's paid claims product includes guided intake, peril-specific attributes, claim-party records, adjudication rules, financial summaries and payment tracking. Those broader insurer functions go beyond an administrative desk for evidence and follow-ups.
The owned alternative
Own your claims desk
Claims Desk is an owned alternative for the administrative claims desk, not a replacement for insurance decisions, policy administration, reserves or payments. Enterprise DNA builds a version around how your business runs, brings agreed Salesforce claim data across to a database you own and runs it for you. The price is one setup fee, then a monthly retainer. You can also run the free version yourself.
Claims Desk for Claude Code
One setup fee, then a monthly retainer. No per-seat plans, no tiers, and the system is yours.
Make it yours
Design your own Salesforce Insurance Claims Management replacement
Everything starts from the open-source base. Then it gets your name, the parts you run, your rules and your data from Salesforce Insurance Claims Management. Try it here, and we build the real one.
2. What it runs
3. Make it fit
4. Your colour
Answered from your own database
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We build it from the open-source base, bring your Salesforce Insurance Claims Management data across and run it for you.
Questions
Salesforce Insurance Claims Management pricing, answered
Is US$180,000 what every claims team pays? expand_more
The published list price is US$180,000 per organisation per year for Digital Insurance as an add-on, and the product is included in Financial Services Cloud Max. That is not a verified invoice or a claim-only desk price. Your edition and included usage affect the comparison.
How are extra Claims Management credits charged? expand_more
Additional Claims Management usage is listed at US$50,000 per 50K credits. Salesforce requires Digital Insurance for that usage, and it cannot be purchased independently. The price is a credit block, not an annual claims-only subscription, so there is no published annual total for usage.
Can an owned claims desk replace all of Salesforce? expand_more
No. The owned Claims Desk covers administrative records, evidence requests, service dates and file reviews. Insurance policy administration, coverage decisions, reserves and payments remain with your insurer. Enterprise DNA agrees scope and connections before building your version, while a free version is available for you to run yourself.
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