Salesforce Investigative Case Management pricing
Salesforce Investigative Case Management pricing and what it adds up to
US$275 to US$500 per user per month, billed annually
- check_circleYour data in a database you own
- check_circleOpen source, no lock-in
- check_circleBuilt and run by Enterprise DNA
The plans
What Salesforce Investigative Case Management charges
Salesforce lists Public Sector Service Core at US$275 per user per month and Public Sector Service Advanced at US$500, both billed annually. Your bill depends on the number of users, the edition and the investigative application configuration in your agreement.
Public Sector Service Core
US$275 per user per month, billed annually
This is a published platform rate, so confirm the investigative application configuration and any other charges with Salesforce.
Public Sector Service Advanced
US$500 per user per month, billed annually
Compare this edition with the capabilities your investigators use and confirm the application rights in your agreement.
How the bill is built
Per-user platform rate
Public Sector Service Core is listed at US$275 per user per month, billed annually. The recurring platform rate means your user count and the edition you hold shape the platform cost.
Edition choice
Public Sector Service Advanced is listed at US$500 per user per month, billed annually. Compare it with Core against the capabilities your investigators use, and confirm which edition your contract covers.
Annual commitment
The published rates require an annual contract. Salesforce says to review renewal terms alongside a migration plan, so check when your commitment renews before planning a move.
Application configuration
Salesforce offers prebuilt public-sector applications in different configurations, and app entitlements depend on the configuration chosen. Confirm the investigative application rights in your agreement rather than treating the platform rate as a standalone app quote.
A year of Salesforce Investigative Case Management
What it adds up to a year
At the published Public Sector Service Core rate, ten users cost US$33,000 a year, billed annually. That is a platform-price scenario, not a standalone investigative app quote or a verified New Zealand or Australian invoice. The Public Sector Service Advanced rate is higher at US$500 per user per month. Confirm the configuration and any other charges with Salesforce.
Underneath the bill
What you are really paying for
Platform access per user
The published Core and Advanced rates are per user, per month, and billed annually. Your platform cost therefore depends on the edition and the number of users covered by your agreement.
An edition above case records
Salesforce lists two Public Sector editions at different rates. The right comparison is the edition you hold against the capabilities your investigators use, with the app entitlements confirmed for your chosen configuration.
Configured casework
Salesforce offers prebuilt public-sector applications in different configurations. Casework can bring related parties, evidence custody and activities together, but the investigative application rights depend on the configuration in your agreement.
The owned alternative
Your casework in a database you own
Enterprise DNA builds Investigations for Claude Code around how your business runs, brings your Salesforce Investigative Case Management data across and runs your version for you. Your records sit in a database you own, and you work with them in plain language, with no per-seat plans. Enterprise DNA charges one setup fee, then a monthly retainer. There is also a free version you can run yourself.
Investigations for Claude Code
One setup fee, then a monthly retainer. No per-seat plans, no tiers, and the system is yours.
Make it yours
Design your own Salesforce Investigative Case Management replacement
Everything starts from the open-source base. Then it gets your name, the parts you run, your rules and your data from Salesforce Investigative Case Management. Try it here, and we build the real one.
2. What it runs
3. Make it fit
4. Your colour
Answered from your own database
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We build it from the open-source base, bring your Salesforce Investigative Case Management data across and run it for you.
Questions
Salesforce Investigative Case Management pricing, answered
What is the Salesforce case management price per user? expand_more
Salesforce lists Public Sector Service Core at US$275 per user per month and Public Sector Service Advanced at US$500 per user per month. Both rates are billed annually. They are platform rates, so confirm the investigative app configuration and any other charges with Salesforce.
Does ten-user Salesforce case management cost US$33,000 a year? expand_more
US$33,000 a year is the calculation for ten users at the published US$275 monthly Public Sector Service Core rate, billed annually. It is a platform-price scenario, not a standalone app quote or a verified invoice for a New Zealand or Australian business.
What should you check before comparing your Salesforce bill? expand_more
Check your actual contract, the edition you hold, the investigative application rights in its configuration and the renewal terms. Salesforce publishes platform rates, but app entitlements depend on the chosen configuration. Ask Salesforce to confirm the application and any other charges that apply to your agreement.
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