Zendesk alternatives
Zendesk alternatives for NZ and Australian businesses
Zendesk: US$115 per agent monthly, or US$1,380 per agent a year
- check_circleYour data in a database you own
- check_circleOpen source, no lock-in
- check_circleBuilt and run by Enterprise DNA
The options
What people compare Zendesk with
Zendesk Suite Professional lists at US$115 per agent per month, paid yearly. You may be looking for an alternative because the bill grows with each paid agent, while optional products and usage can add to the cost.
Often compared
Freshdesk
Freshdesk was considered as a helpdesk option, but there are no pricing details to compare.
Often compared
Intercom
Intercom is a customer support option with greater dependence on live messaging.
Often compared
Document360
Document360 was assessed, but its current prices are private, so there is no verified price to compare.
Yours to own
Customer Support for Claude Code
The open-source customer support desk that is just a database and Claude Code. Built around your business, with your Zendesk data brought across.
See how it worksHow to choose
How to choose a Zendesk alternative
- 1
What drives the bill
Zendesk bills by agent and plan. Compare the number of paid agents on your chosen plan with the work your desk needs. Check your actual contract for optional products and usage beyond applicable allowances, since these can sit above the base subscription.
- 2
Who owns your records
Your own version keeps support records in a database you own and can combine them with other records you choose to connect. Consider who needs access, how backups and retention will work, and whether keeping the source and change history matters to your business.
- 3
Fit with your own rules
List the fields, service targets, business hours and escalation rules your team actually uses. Zendesk Professional includes skills-based routing, while your version can use ownership rules agreed for your desk. Enterprise DNA can build your operational fields, calendars and pause rules into your version.
- 4
What switching involves
Zendesk ticket exports are supported, but the standard export omits conversations and descriptions, which need a separate export and mapping. Account exports must be enabled, and Zendesk account export tools are unavailable on Team plans. Agree what history you need before retiring the old system.
The option that fits
A support desk built for your business
Enterprise DNA builds a support desk around how your business handles requests, with the fields, ownership rules and service processes you agree. It brings supported Zendesk ticket data across, maps the records, and runs the installed version for you. You can start with the free version and run it yourself. For a built version, the arrangement is one setup fee, then a monthly retainer. Hosting, agent subscriptions and the work of operating your system remain costs to plan for.
- check Your fields, ownership rules and service processes
- check Zendesk ticket data brought across and mapped
- check A free version you can run yourself
Make it yours
Design your own Zendesk replacement
Everything starts from the open-source base. Then it gets your name, the parts you run, your rules and your data from Zendesk. Try it here, and we build the real one.
2. What it runs
3. Make it fit
4. Your colour
Answered from your own database
Good morning. Here is what needs you today.
We build it from the open-source base, bring your Zendesk data across and run it for you.
Questions
Zendesk alternatives, answered
How much does Zendesk cost for a support team? expand_more
Zendesk Suite Team lists US$55 per agent per month on annual billing, while Suite Professional lists US$115. Your subscription grows with the number of paid agents on your chosen plan. Optional products and usage beyond applicable allowances can add to the base subscription, so check the bill you actually pay.
Can you move your Zendesk ticket history? expand_more
The standard Zendesk ticket export is supported, with the original columns preserved. It omits conversations and descriptions, so those need a separate export and mapping. Zendesk must enable account exports first, and its account export tools are unavailable on Team plans. Agree what history you need before retiring the old system.
Will an alternative cover our email, chat and phone support? expand_more
The free version handles support records and review work. You can import or manually enter requests and create reply drafts. Enterprise DNA builds the email, chat, phone and customer screens your installed version needs, then tests the full intake and delivery process with you before switching.
What would we pay for a version built for our business? expand_more
Enterprise DNA charges one setup fee, then a monthly retainer for the ongoing work agreed. The free version has no per-agent licence charge. Hosting, agent subscriptions and the work of operating your system remain costs to plan for.
Done comparing? Own the one that fits.
30 minutes with Sam. Bring what Zendesk costs you a year and how you run. We show you what your own version looks like, and if it is a fit, we build it and bring your data across.
Get your version builtDone paying for Zendesk?
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