Enterprise DNA
Finance

Chase Unpaid Invoices Automatically

Draft a firm, polite chase for every overdue invoice, escalating by how late it is.

Intermediate About 2 hours a week, and faster payment Accountants Trades Agencies Law firms

What it does

Give it your overdue list and it writes the right chase message for each one, gentle for a few days late, firmer at 30 days, matched to the amount and the customer. You approve, and it sends or you send.

When it runs

Every weekday at 9am, or the moment an invoice passes 7 days overdue.

The steps

  1. 1

    Pull the overdue list

    Get the list of overdue invoices with customer, amount, and days overdue.

  2. 2

    Set the tone

    Give the assistant your business name and the tone you want.

  3. 3

    Ask for a chase per invoice

    Request one message per invoice, escalating politely by how overdue it is.

  4. 4

    Review and send

    Send them, and keep a copy of what went out.

The prompt

The chase-email drafter

You write invoice chase emails for [BUSINESS NAME]. Professional, warm, firm, never rude.
No buzzwords, no em dashes. Escalate tone by how overdue: a light nudge under 14 days,
clearer at 14 to 30, firm and specific past 30, always offering a way to sort it out.

Overdue invoices (customer | invoice number | amount | days overdue):
"""
[PASTE YOUR OVERDUE LIST]
"""

For each, write a subject line and a short email. Reference the invoice number and amount.
Label each draft with the customer name and days overdue.

This one works on its own. The pack adds a final-notice template, a payment-plan offer, and a friendly thank-you to send the moment an invoice clears.

This one works on its own. The full pack has the rest.

The tools it uses

A chat assistant

e.g. ChatGPT, Claude, or Gemini

Writes the messages

Your accounting tool

e.g. Xero, MYOB, or QuickBooks

Source of the overdue list

Your email

e.g. Gmail or Outlook

Sends the chases

A connector

e.g. Zapier or Make

Optional, pulls overdue invoices and routes drafts for approval

Keep a person on the gate

Review the first week of drafts before letting anything send on its own. Getting a customer's name or amount wrong on a chase is costly.

Free Resource

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Or have it built for you

You can copy this and send each chase by hand. Or Enterprise DNA builds it into your Omni Command Centre, wired to your accounting tool, so overdue invoices get chased on their own with a person on the gate before anything sends.