- News
Google Gemini 3.8 Flash TTS: 2,000+ Voices for Enterprise
Google's two new Gemini TTS models bring 130-language support and custom voice creation to enterprise voice agents. Here's what it means for your business.
- News
OpenAI Puts Full-Duplex Voice in the API at 5 Cents a Minute
OpenAI's GPT-Live-1 model is now available via API, making enterprise voice agents significantly cheaper and more capable to build.
- News
Voice AI: Consumers Lead While Enterprises Fall Behind
Voices.com's Amplified 2026 report reveals a growing gap between consumer voice AI adoption and enterprise deployment, and why that gap matters now.
- News
MAI-Transcribe-2 Undercuts OpenAI and Google on Price
MAI-Transcribe-2 launches at $0.10 per hour, tops the FLEURS benchmark across 60 languages, and runs 10x faster than leading rivals.
- News
98% Have AI in CX. Only 15% Actually Make It Work.
Talkdesk's new report finds a massive execution gap in AI customer experience: nearly everyone has deployed it, almost nobody has deployed it well.
- News
Voice AI Has a Consumer-Enterprise Gap: 55% vs 29% Deployed
Voices.com's Amplified 2026 report reveals a widening gap between consumer voice AI adoption and enterprise deployment, with brand trust on the line.
- News
Microsoft Certifies Voice AI Agents for Teams Enterprise
Microsoft's new Teams Voice Agent Certification Program formalizes enterprise voice AI, with AudioCodes Voca CIC among the first certified solutions.
- News
Grok Voice Think Fast 2.0 Pricing and Features
See Grok Voice Think Fast 2.0's $0.08-per-minute pricing, response speed, accuracy changes, language support, and reported Starlink business results.
- News
Microsoft MAI-Realtime: A Full-Duplex Voice Model in Testing
Microsoft is testing MAI-Realtime, a full-duplex voice model that listens and speaks simultaneously with no turn-taking required.
- News
Grok Voice Think Fast 2.0 Tops the Voice AI Benchmark
SpaceXAI's new voice model scores 82.9% on the leading speech benchmark, cuts first-audio latency to 0.70 seconds, and undercuts rivals at $0.08/min.
- News
Fish Audio Revenue: $21M ARR in Year One
Fish Audio reached $21M ARR and 8 million users in year one. See what its $52M seed round and enterprise voice platform signal for businesses.
- News
DevRev Voice AI Brings Shared Memory to Enterprise Calls
DevRev's Voice AI extends its Computer platform's organizational memory into live calls, letting agents reason across business systems in real time.
- News
PwC and OpenAI Launch Agentic Contact Centre Solutions
PwC has partnered with OpenAI to deliver agentic contact and service solutions, combining Big 4 implementation expertise with frontier AI models.
- News
Rime Raises $24M to Build Enterprise-Grade Voice AI
Voice AI startup Rime closed a $24M Series A led by M13, powering 100M+ monthly calls for Mayo Clinic, Dialpad, and Asurion.
- News
Nvidia Backs Gradium's $100M Voice AI Seed Round
Paris-based Gradium raises $100M total in seed funding, with Nvidia joining to back its low-latency voice AI models for enterprise customer workflows.
- News
OpenAI GPT-Live: Full-Duplex Voice AI for Enterprise
OpenAI's GPT-Live brings sub-200ms full-duplex voice to ChatGPT, but enterprise API access isn't available yet, creating a gap businesses should understand.
- News
OpenAI's GPT-Realtime-2.1 Cuts Voice Agent Latency by 25%
OpenAI's GPT-Realtime-2.1 cuts p95 latency by 25%, improves noise handling, and adds a mini model that makes production voice AI cheaper at scale.
- News
NO FAKES Act Passes Senate: What Voice AI Businesses Must Do
The Senate Judiciary Committee unanimously advanced the NO FAKES Act, targeting unauthorized AI voice cloning and deepfakes. Here's what it means.
- Blog
Is It Worth Automating HVAC Service Agreement Renewals?
Manual renewal processes let 30-40% of service agreements lapse quietly. Here's the math on what that costs and how automation fixes it.
- Blog
Stop Losing Estimates to Competitors in Trades
AI tracks competitor mentions and price objections in real time, then re-engages with value differentiation before your prospect goes silent.
- News
OpenAI's Realtime Voice API Now Has GPT-5-Class Reasoning
Three new OpenAI voice models bring GPT-5 reasoning, live translation, and streaming transcription to enterprise voice agents, changing what voice AI can do.
- News
Your Voice AI Architecture Is Now a Compliance Decision
Voice AI has moved from pilots to regulated workflows. The architecture you pick determines whether you can operate, not just how well you sound.
- Blog
Stop Losing Patients Between Treatment Plan Phases
Multi-phase treatment plans fall apart when patients never schedule the next visit. Here's how AI personalizes reminders and recovers the revenue.
- Blog
How to Reduce Phone Hold Times in a Medical Practice
Long phone hold times drive patients to competitors. Here's how AI call routing and voice agents eliminate the wait without hiring more staff.
- Blog
How to Reduce No-Show Rates for Service Appointments
Missed appointments cost service businesses thousands per month. Here is how AI cuts no-show rates by 60-80% across medical, trades, and field services.
- Blog
Cut Truck Rolls by 40% With AI Pre-Dispatch Triage
AI agents diagnose service issues remotely through photos and conversation, saving $150-300 per avoided truck roll for trades businesses.
- News
Sesame Launches Personality-Driven Voice AI Agents
Oculus founders' Sesame launches iOS voice AI with memory and distinct personalities, a preview of where enterprise voice AI is heading in 2026.
- News
AI Studios Launches Context-Aware TTS With 1,000+ Voices
DeepBrain AI's upgraded TTS engine auto-adapts tone, pacing, and emotion to content context, no tags, no manual setup, 1,000+ voices across five categories.
- Blog
We Went Deep on Voice AI When Everyone Else Built Chatbots
Sam McKay on why Enterprise DNA went deep on voice AI when chat was dominant, and what three years of real deployments have confirmed.
- News
Vapi Raises $50M as Voice AI Hits 1 Billion Calls
Voice AI startup Vapi secures $50M Series B at $500M valuation after Amazon Ring chose it over 40 rivals to handle all inbound customer calls.
- Blog
AI Client Intake That Doesn't Lose You Cases at 9PM
Law firms lose $80K-250K yearly when intake calls hit voicemail. AI agents answer every lead, conflict-check instantly, and book consultations while you sleep.
- Blog
AI Appointment Booking for Medical and Dental Practices
Phone bottlenecks, no-shows, and dormant recall lists cost practices $70K-$220K annually. Here's how AI agents fix all three.
- Blog
AI Buyer Enquiry Response for Real Estate Agencies
Why speed-to-lead wins listings and how an AI agent can answer every buyer enquiry in under 60 seconds, 24/7.
- Blog
AI After-Hours Call Answering for Trades Businesses
Every missed call after 5pm costs your trades business $500-3,000. Here's how AI voice agents answer, qualify, and book jobs around the clock.
- News
OpenAI GPT-Realtime-2 Brings GPT-5 Reasoning to Voice AI
OpenAI released three new realtime voice models today, bringing GPT-5-class reasoning into live voice interactions for the first time.
- News
Yellow.ai Nexus Vox Unifies Enterprise Voice AI
Yellow.ai's Nexus Vox unifies speech, conversation, and voice output in one runtime, delivering sub-400ms response times and 10-second voice cloning at scale.
- News
xAI Launches Voice Cloning API and Grok 4.3 at 40% Off
xAI released Grok 4.3 and a custom voice cloning API on April 30: 80+ voices, 28 languages, under-2-minute clone creation, 40% cheaper than Grok 4.
- News
Voice AI Drives Twilio's Fastest Growth in Three Years
Twilio's Q1 2026 revenue hit $1.41B, up 20% YoY, as voice AI demand sent shares 18% higher and prompted raised full-year guidance.
- News
DeepL Voice in Teams: Features, Languages and Privacy
Learn how DeepL Voice works in Teams and Zoom, its meeting and conversation features, support for 40+ languages, and its stated data privacy terms.
- News
xAI Enters Enterprise Voice AI With Grok Speech APIs
xAI launched Grok STT and TTS APIs claiming 5% phone call error rate versus ElevenLabs at 12%, targeting enterprise voice builders.
- News
Retell AI: $50M ARR on $5M in Funding. Voice AI Is Real.
Retell AI reached $50M ARR powering 50M+ calls/month with just $5.1M raised. Three voice AI companies made Wing VC's Enterprise Tech 30 for 2026.
- News
TTEC Digital Bridges Legacy Contact Centers to Frontier AI
TTEC Digital's AI Gateway connects Avaya, Cisco, Genesys and 10+ legacy platforms to frontier AI in weeks, with no rip-and-replace required.
- News
Speechmatics and Cekura Fix Voice AI Production Failures
Speechmatics embeds its STT engine in Cekura's QA platform so voice agents can be tested on real-world speech before deployment, not just clean demos.
- News
Cohere Transcribe Tops ASR Charts. And It's Free.
Cohere's Transcribe leads the Open ASR Leaderboard with a 5.42% word error rate and is free via API, a strong option for enterprise voice AI.
- News
Gemini 3.1 Flash Live Raises the Bar for Voice AI Agents
Google's new real-time multimodal voice model delivers native audio processing and low latency. Here's what it means for businesses building voice AI.
- News
IBM and ElevenLabs Bring Enterprise Voice to AI Agents
IBM and ElevenLabs integrate premium voice into watsonx Orchestrate, giving enterprise AI agents 10,000+ voices with HIPAA and PCI compliance.
- News
Mistral Releases Open-Source Voxtral TTS
Mistral's open-weight Voxtral lets businesses run voice AI on their own servers with no data leaving the building, a shift for regulated industries.
- Blog
10,000 Conversations: What AI Phone Answering Reveals
Patterns from thousands of AI-handled calls: when people call, what they ask, how long it takes, and what happens when no call goes unanswered.
- Blog
3 AI Investments That Pay Off in Year One
Not experiments. Not research projects. Three AI investments that deliver measurable ROI within 12 months, and how to evaluate which one to start with.
- Blog
After-Hours Calls Are Costing You More Than You Think
Customers call in the evening. Most businesses close at 5pm. By morning, those callers have already booked someone else. Here is what that silence costs.
- Blog
How Law Firms Handle Intake Without Hiring
Law firm intake is broken by design. AI voice agents and ops agents fix the entire workflow from first call to CRM entry, without adding headcount.
- Blog
Your Receptionist Costs 45K. Voice AI Costs 500.
A full-time receptionist costs $40-55K plus benefits and covers 40 hours a week. Voice AI costs a fraction and runs 24/7. Here's the real maths.
- Blog
Why Trades Businesses Win at AI Agents
Trades businesses are the perfect fit for AI agents. The economics, the use cases, and a day-in-the-life for plumbers, electricians, and HVAC techs.
- Guide
Voice AI Implementation Playbook for Customer Teams
A practical playbook for planning, deploying, and optimizing voice AI for customer service teams. Covers scoping, design, rollout, and measurement.
AI Pulse, the daily read
EDNA Learn
Start learning
For teams
Training & Advisory
Advisory & leadership
Build & train
Omni Command Centre
Resources
AI Pulse