Aptean Respond alternatives
Aptean Respond alternatives for NZ and Australian businesses
Aptean Respond: Quoted privately, with a subscription priced for each firm.
- check_circleYour data in a database you own
- check_circleOpen source, no lock-in
- check_circleBuilt and run by Enterprise DNA
The options
What people compare Aptean Respond with
Aptean publishes no price for Respond, which is quoted privately after a demo and pricing request. Owners look for an alternative when they want their complaint records and reporting in a system their business owns.
Yours to own
Complaints for Claude Code
The open-source complaints register that is just a database and Claude Code. Built around your business, with your Aptean Respond data brought across.
See how it worksHow to choose
How to choose a Aptean Respond alternative
- 1
What your bill is tied to
Aptean Respond publishes no price, so you need a demo and pricing request to get a quote. Compare that with an option whose cost is one setup fee followed by a monthly retainer, with no charge per adviser or brand. Ask what your bill follows as your team changes.
- 2
Who owns your records
Your complaint history matters when you respond to AFCA, FSCL or ASIC. Check whether the records sit in a system you rent or a database your business owns, and what happens to them if you change providers. Keeping the records under your ownership gives you control of that history.
- 3
Fit with your rules and fields
Check that the register fits the complaint types, deadlines, brands and reporting your business needs. Your rules and fields may differ from another firm's, so consider whether the system can be built around how you work, rather than asking you to fit its set workflows and views.
- 4
What switching involves
Find out how your existing complaints will move across. Records can come from an export or the IDR data file you prepare for ASIC. Check that references stay the same, open complaints keep their deadlines, and attachments and scanned letters remain available in your archive.
The option that fits
A complaints register built around your business
Enterprise DNA builds a version around how your business handles complaints, including its brands, rules, fields and reporting needs. Your existing complaint records come across from an export or the IDR data file you prepare for ASIC, and the records stay in a database you own. Enterprise DNA runs the built version for you for one setup fee, then a monthly retainer. If you prefer to do it yourself, a free version is available.
- check Your complaint records stay in a database you own.
- check Built around your rules, brands and reporting.
- check One setup fee, then a monthly retainer, with no per-seat plans.
Make it yours
Design your own Aptean Respond replacement
Everything starts from the open-source base. Then it gets your name, the parts you run, your rules and your data from Aptean Respond. Try it here, and we build the real one.
2. What it runs
3. Make it fit
4. Your colour
Answered from your own database
Good morning. Here is what needs you today.
We build it from the open-source base, bring your Aptean Respond data across and run it for you.
Questions
Aptean Respond alternatives, answered
How much does an Aptean Respond alternative cost? expand_more
Aptean publishes no price for Respond. Its product page offers a demo and a pricing request, and each firm's subscription is quoted privately. Enterprise DNA charges one setup fee, then a monthly retainer for a version built and run for your business, with no charge per adviser or brand.
Can our existing complaint records be moved across? expand_more
Your complaints can come across from an export or the IDR data file you already prepare for ASIC. References stay the same, so the next ASIC report lines up with the last one. Open complaints arrive with their deadlines counting, while attachments and scanned letters remain in your export as an archive.
Will it cover complaints in both Australia and New Zealand? expand_more
The free version covers the complaints register, including the RG 271 and FSCL clocks, delay notices, outcomes and remedies, written responses, and escalation to AFCA or FSCL. The deadlines follow the relevant rules in each country. Your team still decides how to handle each complaint.
Who can access complaint information in the owned version? expand_more
Your records sit in a database your business owns, rather than with a vendor. In the version Enterprise DNA runs for you, each person signs in and sees what their role allows. Responses, delay notices and board reports are drafts for a person to check and send.
Done comparing? Own the one that fits.
30 minutes with Sam. Bring what Aptean Respond costs you a year and how you run. We show you what your own version looks like, and if it is a fit, we build it and bring your data across.
Get your version builtDone paying for Aptean Respond?
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