Aptean Respond pricing
Aptean Respond pricing and what it adds up to
Quoted privately, with a subscription priced for each firm.
- check_circleYour data in a database you own
- check_circleOpen source, no lock-in
- check_circleBuilt and run by Enterprise DNA
The plans
What Aptean Respond charges
Aptean Respond has no published price. You request a demo and pricing, then receive a firm-specific subscription quote for its enterprise complaints platform.
Aptean Respond subscription
Quoted privately
Aptean offers a demo and pricing request, then quotes the subscription to each firm.
How the bill is built
A firm-specific quote
There is no public price list. You request a demo and pricing to find out what Respond costs for your firm, rather than choosing from published rates.
Workflows and templates
Respond's workflows and templates are configured for each firm. The deadlines, escalation paths and letters are set up around how your business handles complaints.
An enterprise subscription
Aptean sells Respond as an enterprise case and complaints platform to insurers, lenders and banks. The subscription is quoted to each firm, so you need a direct quote to know your bill.
A year of Aptean Respond
Your annual cost needs a quote
Aptean does not publish a price for Respond, so there is no public yearly figure to calculate. The subscription is quoted to each firm. The bill depends on the enterprise platform and consultancy-led configuration, including the workflows and templates set up for your business. Ask Aptean for a quote to establish your annual cost.
Underneath the bill
What you are really paying for
Configuration for your firm
The workflows, deadlines, escalation paths and letter templates are set up for your business. If your complaint process changes, the configuration changes with it.
The platform's views
Respond provides the views and dashboards the platform offers. What you can see about recurring issues across brands or waiting times for vulnerable complainants depends on what has been built.
A place to rent your history
Your complaints history is held in a system you rent rather than own. That history matters when AFCA, FSCL or ASIC looks at your complaints, so access to it is part of what the platform provides.
The owned alternative
Keep your complaints records
Enterprise DNA builds a complaints register around how your business runs, brings your Aptean Respond data across and runs it for you. Your records sit in a database you own, and you can work with them in plain language. The paid option has one setup fee followed by a monthly retainer, with no per-seat plans. There is also a free version you can run yourself.
Complaints for Claude Code
One setup fee, then a monthly retainer. No per-seat plans, no tiers, and the system is yours.
Make it yours
Design your own Aptean Respond replacement
Everything starts from the open-source base. Then it gets your name, the parts you run, your rules and your data from Aptean Respond. Try it here, and we build the real one.
2. What it runs
3. Make it fit
4. Your colour
Answered from your own database
Good morning. Here is what needs you today.
We build it from the open-source base, bring your Aptean Respond data across and run it for you.
Questions
Aptean Respond pricing, answered
Does Aptean Respond have a public price list? expand_more
No. Aptean publishes no price for Respond. Its product page offers a demo and a pricing request, and the subscription is quoted to each firm. You will need to request pricing to find out what it costs for your business.
How do I work out Aptean Respond's yearly cost? expand_more
There is no public monthly or yearly price to calculate from. Respond is quoted privately to each firm, and its workflows and templates are configured for that firm. Ask Aptean for a quote to understand the annual cost for your setup.
Can our existing complaints records come across? expand_more
The records can come across from an export of your complaints or from the IDR data file you prepare for ASIC. References stay the same so the next ASIC report lines up with the last one. Open complaints come across with their deadlines already counting, and attachments and scanned letters remain in your export as the archive.
Stop paying Aptean Respond every month
30 minutes with Sam. Bring your last Aptean Respond bill. We show you what your own version looks like, and if it is a fit, we build it and bring your data across.
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