Freshservice alternatives
Freshservice alternatives for NZ and Australian businesses
Freshservice: US$99 per agent per month, or US$1,188 per agent for twelve months
- check_circleYour data in a database you own
- check_circleOpen source, no lock-in
- check_circleBuilt and run by Enterprise DNA
The options
What people compare Freshservice with
Freshservice Pro lists US$99 per agent per month, billed annually. If your bill grows with the number of service agents and your asset needs, you may be looking for an option that better fits your business.
Yours to own
IT Service for Claude Code
The open-source IT service register that is just a database and Claude Code. Built around your business, with your Freshservice data brought across.
See how it worksHow to choose
How to choose a Freshservice alternative
- 1
What sets the bill
Freshservice Pro charges US$99 per agent per month on annual billing, and additional asset units or upgraded asset functionality can cost extra. Count the people doing service work and check your current contract for taxes, discounts and other charges before comparing bills.
- 2
Who owns your records
With an owned version, your records sit in a database your business owns. You can export the complete local register and its recorded activity. Before switching, check what you can take with you, including activity and history, not just what you can view while using the service.
- 3
Rules that fit your work
List the fields, deadlines and approval steps your team relies on. The free version uses recorded response and resolution times, but does not infer business hours or pause a deadline when a ticket is pending. Map your actual rules before deciding whether the replacement fits.
- 4
What switching involves
A ticket-list export carries selected fields, while conversations, internal notes and service-request item details need separate extraction and mapping. Check which records matter to your team and agree how they will move before switching. A managed migration can reconcile those requirements with your existing records.
The option that fits
A version built around your business
IT Service for Claude Code gives you a service register in a database your business owns. Enterprise DNA builds your version around how your business runs, brings your Freshservice data across and runs it for you. You pay one setup fee, then a monthly retainer. If you would rather manage it yourself, there is also a free version. You can shape the fields and checks around the service work your team actually handles.
- check Your records stay in a database you own
- check Fields and checks shaped around your operation
- check Enterprise DNA handles the migration and ongoing service
Make it yours
Design your own Freshservice replacement
Everything starts from the open-source base. Then it gets your name, the parts you run, your rules and your data from Freshservice. Try it here, and we build the real one.
2. What it runs
3. Make it fit
4. Your colour
Answered from your own database
Good morning. Here is what needs you today.
We build it from the open-source base, bring your Freshservice data across and run it for you.
Questions
Freshservice alternatives, answered
How much does Freshservice cost per agent? expand_more
Freshservice Pro lists US$99 per agent per month, billed annually. The pricing page also describes additional asset units and upgraded asset functionality as extra purchases. Check your contract for taxes, discounts and other charges to understand your current bill.
Can you move our Freshservice history? expand_more
Selected ticket records can be brought across from an export, with their original field values retained. Conversations, internal notes and service-request item details need separate extraction and mapping. Enterprise DNA can reconcile what you need to move as part of a managed migration.
Will an alternative cover our service work? expand_more
The free version covers incidents, requests, assets, recurring problems and change decisions. Employee portal, email intake, discovery, service calendars and connections are scoped as part of your version. Check which of those your team uses before deciding what needs to be included.
Can we own the records and have help running it? expand_more
Yes. The owned version keeps your records in a database your business owns. Enterprise DNA builds and runs it for one setup fee, then a monthly retainer. There is also a free version you can run yourself, with separate costs for hosting and agent use.
Done comparing? Own the one that fits.
30 minutes with Sam. Bring what Freshservice costs you a year and how you run. We show you what your own version looks like, and if it is a fit, we build it and bring your data across.
Get your version builtDone paying for Freshservice?
Get your version built