Freshservice pricing
Freshservice pricing and what it adds up to
US$99 per agent per month, or US$1,188 per agent for twelve months
- check_circleYour data in a database you own
- check_circleOpen source, no lock-in
- check_circleBuilt and run by Enterprise DNA
The plans
What Freshservice charges
Freshservice charges per agent, with Starter, Growth and Pro rates published for annual billing. Your bill is built from the plan, the number of service agents and any extra asset purchases or other contract charges.
Starter
US$19 per agent per month, billed annually
This is the listed annual-billing rate for the Starter plan.
Growth
US$49 per agent per month, billed annually
This is the listed annual-billing rate for the Growth plan.
Pro
US$99 per agent per month, billed annually
Pro includes the listed problem and change-management capabilities.
How the bill is built
Per-agent subscription
Freshservice charges the published plan rate for each service agent. The number of agents sets the base subscription, so your total depends on how many people need agent access and which plan you choose.
Annual billing
The published Starter, Growth and Pro rates are for annual billing. At the Pro rate, twelve months costs US$1,188 per agent. Check your current contract for taxes, discounts and other charges.
Plan choice
The listed annual-billing rates differ by plan: Starter is US$19, Growth is US$49 and Pro is US$99 per agent per month. Pro includes the listed problem and change-management capabilities, so compare the work your team needs.
Extra asset purchases
Freshservice describes additional asset units and upgraded asset functionality as extra purchases. Include these in your comparison alongside the per-agent subscription to understand what your service will cost.
A year of Freshservice
Pro costs US$1,188 per agent yearly
At Freshservice’s published Pro rate for annual billing, one agent costs US$1,188 for twelve months. Your subscription total depends on the number of service agents. Asset units and upgraded asset functionality can require extra purchases. Check your current contract for taxes, discounts and other charges.
Underneath the bill
What you are really paying for
Agent access
The base subscription is tied to the number of service agents. You pay the selected plan rate for each agent, so the agent count is a key part of the bill even before any extra asset purchases.
Different plan capabilities
Freshservice lists different rates for Starter, Growth and Pro. Pro includes the listed problem and change-management capabilities. Your plan choice determines which of these named capabilities are included in the subscription.
Asset capacity and functions
The pricing page describes additional asset units and upgraded asset functionality as extra purchases. If your service needs them, include those costs in your comparison rather than looking only at the per-agent rate.
The owned alternative
Own your IT service records
Enterprise DNA builds your business its own IT service version around how you work, brings your Freshservice data across and runs it for you. Your records sit in a database your business owns, and you can work with them in plain language. The managed service has one setup fee, then a monthly retainer. There is also a free version you can run yourself.
IT Service for Claude Code
One setup fee, then a monthly retainer. No per-seat plans, no tiers, and the system is yours.
Make it yours
Design your own Freshservice replacement
Everything starts from the open-source base. Then it gets your name, the parts you run, your rules and your data from Freshservice. Try it here, and we build the real one.
2. What it runs
3. Make it fit
4. Your colour
Answered from your own database
Good morning. Here is what needs you today.
We build it from the open-source base, bring your Freshservice data across and run it for you.
Questions
Freshservice pricing, answered
How much does Freshservice cost per agent? expand_more
Freshservice lists Starter at US$19, Growth at US$49 and Pro at US$99 per agent per month, billed annually. Pro works out to US$1,188 per agent for twelve months. Your total also depends on how many service agents you have and whether extra asset purchases apply.
What should I budget for a year of Freshservice? expand_more
For Pro, the listed annual-billing rate is US$1,188 per agent for twelve months. Multiply that by your number of service agents to estimate the base subscription. Extra asset purchases and other contract charges can affect your bill, so check your contract for taxes, discounts and other charges.
Can asset purchases increase my Freshservice bill? expand_more
Yes. Freshservice describes additional asset units and upgraded asset functionality as extra purchases. The published per-agent plan rate is not the only cost to consider if your service needs those purchases. Check your current contract for the charges that apply to your account.
Stop paying Freshservice every month
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