incident.io alternatives
incident.io alternatives for NZ and Australian businesses
incident.io: US$25 per user monthly, or US$15,000 yearly for 50 Pro users, excluding on-call.
- check_circleYour data in a database you own
- check_circleOpen source, no lock-in
- check_circleBuilt and run by Enterprise DNA
The options
What people compare incident.io with
incident.io Pro response lists US$25 per user per month, with on-call priced separately. If you want to keep your incident review records in a database you own without a per-seat plan, you may be looking for an alternative.
Often compared
Rootly response
The 50-user comparison scenario is US$12,000/year. This is a scenario, not a customer invoice.
Often compared
FireHydrant Pro
The 50-responder comparison scenario is US$15,000/year. This is a scenario, not a customer invoice.
Yours to own
Incident Reviews for Claude Code
The open-source incident review desk that is just a database and Claude Code. Built around your business, with your incident.io data brought across.
See how it worksHow to choose
How to choose a incident.io alternative
- 1
What drives the bill
Check whether your bill grows with the number of people using the service, and whether on-call is a separate charge. Compare that with how many people need to take part in incident reviews. That helps you see which costs relate to response work and which relate to keeping review records.
- 2
Who owns your records
Find out where your incident records are kept and whether you can retain them in a database you own. Consider what happens when you change providers, including how you keep the original information and any changes your team has made to it.
- 3
Does it fit your rules
Your review dates, fields and evidence requirements should match how your business works. Check whether you can adjust them when your process changes. A system that cannot represent your rules may leave you managing the real process somewhere else.
- 4
What switching involves
Ask what information can move across and what needs separate mapping. Incident summaries may be simpler to bring across than timelines, attachments, follow-ups or review contents. Agree what will be checked during the move, and keep response or on-call services running if you still need them.
The option that fits
Make incident reviews fit your business
If incident reviews follow your own rules, a fixed service may not be the right fit. Enterprise DNA builds your version around your fields, review process and evidence needs, with your records in a database you own. Enterprise DNA brings your incident.io data across and runs the version for you. You pay one setup fee, then a monthly retainer, not per seat. A free version is available if you want to run it yourself. Hosting, agent subscriptions and operating time remain costs.
- check Keep your records in a database you own
- check Set fields and review rules around your process
- check Choose Enterprise DNA support or the free version
Make it yours
Design your own incident.io replacement
Everything starts from the open-source base. Then it gets your name, the parts you run, your rules and your data from incident.io. Try it here, and we build the real one.
2. What it runs
3. Make it fit
4. Your colour
Answered from your own database
Good morning. Here is what needs you today.
We build it from the open-source base, bring your incident.io data across and run it for you.
Questions
incident.io alternatives, answered
How much does incident.io cost per user? expand_more
incident.io Pro response lists US$25 per user per month. Pro also lists on-call at an additional US$20 per user per month. Your bill depends on who uses the service and whether you need on-call. The per-person charge means the response cost follows the number of users.
Can I bring our incident history across? expand_more
The free version imports incident summaries from a CSV export after the headings are mapped. It keeps each original row, skips identical repeats and flags changed rows for checking. Timelines, attachments, follow-ups and post-incident review contents need separate mapping, which Enterprise DNA scopes with you.
Will the alternative handle on-call pages? expand_more
The free version handles incident records, reviews and follow-ups, but it does not deliver urgent pages or run on-call schedules. You can keep those services operating. Enterprise DNA scopes the connections and service requirements for your version before any switch.
Can it follow our incident review policy? expand_more
The review dates and rules can reflect your process, and the free version checks for classification, chronology and review evidence while flagging missed dates. Those checks do not certify compliance or decide reporting duties. Your team remains responsible for judging evidence and obligations.
Done comparing? Own the one that fits.
30 minutes with Sam. Bring what incident.io costs you a year and how you run. We show you what your own version looks like, and if it is a fit, we build it and bring your data across.
Get your version builtDone paying for incident.io?
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