incident.io pricing
incident.io pricing and what it adds up to
US$25 per user monthly, or US$15,000 yearly for 50 Pro users, excluding on-call.
- check_circleYour data in a database you own
- check_circleOpen source, no lock-in
- check_circleBuilt and run by Enterprise DNA
The plans
What incident.io charges
incident.io Pro response costs US$25 per user per month, and on-call is priced separately at an additional US$20 per user per month. Your bill depends on how many people use the service and whether you add on-call.
Pro response
US$25 per user per month
Pro includes a configurable post-incident process, post-mortems, advanced insights and custom dashboards.
On-call
US$20 per user per month
On-call is an additional charge, separate from Pro response.
Enterprise
Quoted privately
Enterprise uses a custom proposal, with service commitments to review separately.
How the bill is built
Pro response seats
Pro response is priced per user, at US$25 per person per month. The charge follows the people using the service, so the number of users affects your bill.
On-call costs extra
On-call is not included in the Pro response price. It costs an additional US$20 per user per month, so include it separately when working out what your service will cost.
Enterprise uses a proposal
Enterprise does not have a public price in the listed offer. It uses a custom proposal, and its service commitments should be considered separately from the cost of keeping your review records.
Pro includes review features
Pro includes a configurable post-incident process and post-mortems, along with advanced insights and custom dashboards. Private incidents and policies also appear in the Pro offer.
A year of incident.io
What Pro costs over a year
At US$25 per user per month, one Pro response user costs US$300 over twelve months. For 50 users, that adds up to US$15,000/year, excluding on-call. This is a pricing scenario, not a customer invoice. On-call is an additional US$20 per user per month, so it would add to the total.
Underneath the bill
What you are really paying for
Response software per person
The Pro response charge follows each person using the service. You are paying for response software on a per-user basis, rather than one flat price for the whole business.
Review process and insights
Pro includes a configurable post-incident process and post-mortems, plus advanced insights and custom dashboards. These are part of the response offer, alongside the per-user charge.
Separate on-call service
On-call has its own per-user monthly price, separate from Pro response. Enterprise also uses a custom proposal, with service commitments to review separately.
The owned alternative
Own your incident review records
Incident Reviews gives you a database you own for incident records, reviews, follow-ups and evidence. Enterprise DNA builds a version around how your business works, brings incident.io data across and runs it for you, for one setup fee then a monthly retainer. You can also run the free version yourself. It has no licence fee, though hosting, agent subscriptions and operating time remain costs.
Incident Reviews for Claude Code
One setup fee, then a monthly retainer. No per-seat plans, no tiers, and the system is yours.
Make it yours
Design your own incident.io replacement
Everything starts from the open-source base. Then it gets your name, the parts you run, your rules and your data from incident.io. Try it here, and we build the real one.
2. What it runs
3. Make it fit
4. Your colour
Answered from your own database
Good morning. Here is what needs you today.
We build it from the open-source base, bring your incident.io data across and run it for you.
Questions
incident.io pricing, answered
How much does incident.io cost per year? expand_more
Pro response is US$25 per user per month, or US$300 per user over twelve months. For 50 Pro response users, the total is US$15,000/year, excluding on-call. That is a pricing scenario, not a customer invoice. On-call is charged separately.
Is on-call included in the Pro response price? expand_more
No. Pro lists on-call at an additional US$20 per user per month. Your Pro response charge is US$25 per user per month, so work out on-call as a separate part of your bill if you need it.
What does Enterprise DNA charge instead? expand_more
Enterprise DNA charges one setup fee, then a monthly retainer for the agreed ongoing work. The cost is scoped around your records, review process, connections and operating needs. The free version has no licence fee, but hosting, agent subscriptions and operating time remain costs.
Stop paying incident.io every month
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