Step off InsuredHQ. Keep your book in your own hands.

A renewal is not just a date on a policy. Each one carries where it is up to and who owns the next step, so the Monday meeting starts from one list.

• check Policies expiring this month with no client contact logged, largest premium first
• check Renewals waiting on underwriter terms past the date they were promised
• check Covers that lapsed but still show as active, raised before a claim finds them
• check Which broker holds which renewals, so a sick day does not stall the week

Each claim keeps its events in order, and the follow-up list is ranked by the silence, not by the claim number.

• check Open claims where the client has heard nothing in fourteen days
• check Claims lodged with an insurer and never acknowledged, with the insurer named
• check A plain-English update drafted from the claim history for a broker to check and send
• check The whole history of a claim, oldest event to newest, in one answer

What was asked for, what was recommended and why, the options set aside and how the brokerage is paid are each kept as their own field, then checked against the rules.

• check Placements with no advice record behind them, found in one question
• check Checks written against the Financial Markets Conduct Act duties and the Code of Professional Conduct for Financial Advice Services
• check A rule changed in plain words, and the next check uses it
• check Disclosure gaps listed so they are fixed before an audit

The book lives in a database the brokerage owns. Branded documents come straight from it, and the money side stays in the accounting system already doing that job.

• check Renewal summaries and claim letters in your own colours and name
• check Brokerage earned by insurer and by month, ready to tie back to Xero
• check Read-only pages for the week and the renewal cycle
• check No premium receipts or client money held here, ever