Enterprise DNA

Instead of KnowledgeOwl

Stop renting KnowledgeOwl. Own your business knowledge.

We build your version around the answers your team needs, bring your KnowledgeOwl articles across and run it for you. Owners, review evidence and reader corrections stay together.

KnowledgeOwl Business starts at $500 a month on monthly billing. Additional authors cost $25 each a month. Annual billing is discounted.

Get your version built See it working
  • check_circleYour data in a database you own
  • check_circleOpen source, no lock-in
  • check_circleBuilt and run by Enterprise DNA

What drives the bill

A plan, extra authors and extra knowledge bases

KnowledgeOwl charges for the plan and additional author seats and knowledge bases. Readers are unlimited. These are the costs and decisions to compare before changing systems. <a href="https://www.knowledgeowl.com/pricing">Vendor pricing, checked 21 October 2026.</a>

payments

The monthly plan

Published monthly plans start at $100 for Basic, $250 for Pro and $500 for Business. The annual option is discounted.

group

People who maintain the answers

One author is included. Each additional author adds $25 a month on monthly billing; readers do not attract that author charge.

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More than one handbook

One knowledge base is included. An additional knowledge base adds $50 a month on monthly billing.

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The hosted reading experience

Your subscription includes a hosted knowledge experience. Decide whether your next version serves internal operators, public readers or both.

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The editorial routine

Articles still need owners, corrections and evidence that the answer was checked. Put that work beside the content so it stays visible.

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The move out

The metadata export and the HTML content export serve different purposes. Reconcile both, including restricted articles, before ending the old subscription.

Your version

Keep the answer and the work behind it together

CONTENT

An article record you can inspect

Read the answer with its owner, category, current revision and original import details.

  • check Find articles by title or by the words inside them.
  • check Keep each new revision with its editor and reason.
  • check Preserve the original imported content and metadata.
  • check Find heavily read articles whose reviews are overdue.

REVIEW

Evidence before an answer becomes current

Record a separate reviewer and what they checked before marking the answer active.

  • check See which revision each approval covers.
  • check Clear the old approval when the text changes.
  • check Flag missing owners and former employees.
  • check Rank the review queue alongside readership and corrections.

READERS

Find where the handbook fails people

Bring reader feedback and recorded searches into the weekly review.

  • check Track unresolved corrections and their priority.
  • check Record the evidence behind each resolution.
  • check Group searches that returned no answer.
  • check Compare negative ratings with the oldest open corrections.

CONTROL

Review records in your own brand

Produce article dossiers, owner review packs and privacy evidence reviews from the same records.

  • check See purpose and retention-review dates for personal information.
  • check Keep archived personal-information records in retention checks.
  • check Separate cited privacy principles from your own review rules.
  • check Add the reports and fields that your business needs.

Make it yours

Design your own KnowledgeOwl replacement

Everything starts from the open-source base. Then it gets your name, the parts you run, your rules and your data from KnowledgeOwl. Try it here, and we build the real one.

2. What it runs

3. Make it fit

4. Your colour

Your business · your KnowledgeOwl replacement Your version
YB Your business

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Answered from your own database

Build my version

We build it from the open-source base, bring your KnowledgeOwl data across and run it for you.

What it looks like

Ask it like you would ask a colleague

Real command output from the fictional demo. Your operator can ask these questions in plain language.

forum

Knowledge Operations for Claude Code

Connected to your own database

Which articles need a review or approval?

Warranty evidence checklist

Ner st
Unassigned
Atus re
draft
Vision re
1

Customer escalation contacts

Ner st
Casey Former
Atus re
active
Vision re
1
View_due
2026-09-11

Returns approval steps

Ner st
Aroha Patel
Atus re
active
Vision re
1
View_due
2026-10-07

Dispatch cut-off times

Ner st
Ben Walker
Atus re
ready
Vision re
1
View_due
2026-11-20

Ask it anything

Ten questions for your weekly knowledge review

Answers from the records in the demo, combining ownership, feedback and review evidence.

chat_bubble Which heavily read articles have overdue reviews?
chat_bubble Which articles combine negative ratings with unresolved corrections?
chat_bubble Who carries the largest overdue review queue?
chat_bubble Which current articles depend on a former employee?
chat_bubble Which personal-information articles need a retention decision?
chat_bubble Which search phrases repeatedly return no answer?
chat_bubble Which imported articles have no usable body?
chat_bubble Which active revisions have no recorded approval?
chat_bubble Which categories hold the most open reader corrections?
chat_bubble Which correction requests have waited more than a week?

Switching

How to switch from KnowledgeOwl

A move involves exporting your article metadata and current article bodies, matching them, and reviewing anything that needs separate migration work.

  1. 1

    Export your KnowledgeOwl content

    Export Manage articles as a CSV and take an HTML Zip export from KnowledgeOwl. The CSV carries article metadata and statistics, while the HTML export contains current article bodies. Keep both original exports in private storage. Extract the HTML archive before importing. If your account does not offer these export paths, check with KnowledgeOwl about what it allows you to export.

  2. 2

    Prepare and preview the import

    Load the CSV and extracted HTML in a test run before importing for real. The CSV on its own brings in the article register and statistics, not the article text. If the exported HTML names do not match article IDs or permalinks, prepare a clear mapping so each article is matched to its body. Do not ask the importer to guess.

  3. 3

    Review the import findings

    Check the test run findings before accepting the import. Missing or ambiguous matches stop the whole import, so resolve those rather than proceeding with a partial set. Check which records have usable article bodies and whether the fields and collection structure fit how you work. Images, videos, shared content, earlier revisions, reader accounts and access rules need separate migration work.

  4. 4

    Run both side by side

    For a short period, keep KnowledgeOwl available while you and the people responsible for articles compare the imported register and current article bodies, check ownership information, and confirm the new internal process works. Do not treat imported restrictions as enforced access controls. If readers depend on a public help site or restricted content, plan the required reading experience and permissions before changing over.

  5. 5

    Switch off KnowledgeOwl

    Switch off KnowledgeOwl only after you have checked the imported content and agreed what happens to anything not included in the import. Keep the original exports in private storage. If you need earlier revisions, media, shared content, reader accounts, access rules or a public help site, finish planning that work before you end the service.

construction

Where the real effort goes

The real work is deciding how your own fields and review rules map to the new database, and what history you need beyond current article bodies. Earlier revisions, media, shared content, reader accounts and access rules require separate scope. Enterprise DNA handles the export, matching and reconciliation when you have them run your version.

Not ready for a call?

Get your KnowledgeOwl switch plan by email

We will send you the step-by-step plan for moving your business off KnowledgeOwl, what the move really involves, and how we would do it for you.

One email with your plan. No spam, and you can unsubscribe any time.

Three ways to make it yours

Choose who builds and runs your version

Open source

Do it yourself

Free code

  1. 1 Clone the repo, then run npm install, npm test and npm run demo.
  2. 2 Open it in Claude Code, Codex, OpenCode or Cursor.
  3. 3 Export KnowledgeOwl metadata as CSV and content as HTML Zip, extract the files, then preview import knowledgeowl with --dry-run.
  4. 4 Reconcile article matches, run /weekly-review and use /customise for your own fields.
Get it on GitHub

Built around your business

We customise it

One setup fee, then a retainer

  • check Your ownership rules, review evidence and article fields.
  • check Your KnowledgeOwl exports brought across and checked.
  • check A web front end and reader access controls where you need them.
  • check A different technology stack if that suits your business.
Get your version built

Omni by Enterprise DNA

We run it for you

One setup fee, then a retainer

  • check Installed and operated through Omni by Enterprise DNA.
  • check Backups, restore checks and your agreed support connections.
  • check Your article reports and ongoing changes looked after.
  • check Access designed around who should read and change each record.
Book a call with Sam

Questions

Instead of KnowledgeOwl, answered

Will all our KnowledgeOwl content come across? expand_more

The free version imports the article metadata export and matches current article bodies from an extracted HTML export. It stops when a content match is missing or ambiguous. Earlier revisions, media, shared content and reader accounts need separate migration work. We reconcile that scope before you switch.

What happens to our public help site and restricted articles? expand_more

The free version is an internal system for a trusted operator. Imported restrictions remain as source information. Enterprise DNA builds the reading experience, sign-in and enforced permissions your version needs, including a public help site if required.

Does the review process prove that our answers are correct? expand_more

No. It records who checked each revision, what evidence they used and the next review date. The person reviewing the answer remains responsible for its accuracy. Privacy checks flag missing evidence and distinguish cited principles from your house rules.

Do we pay for every person who reads it? expand_more

The free code has no licence fee per reader or author. KnowledgeOwl also includes unlimited readers, while extra authors affect its bill. Running your own version still needs hosting and support; the managed version has one setup fee, then a retainer.

Can it fit the way our service team works? expand_more

Yes. Enterprise DNA builds your fields, review steps, screens and connections around the business. Start with the articles and recurring questions that matter, then agree the migration and operating scope with Sam.

Make the answers part of a system you own

Book a 30-minute call with Sam. Bring your KnowledgeOwl plan, author count and a sample export. We will scope the move, the reader experience you need and how we run your version through Omni by Enterprise DNA.

Book a call with Sam Get the free version

Knowledge Operations for Claude Code is free and open source, published by Enterprise DNA.

Done paying for KnowledgeOwl?

Get your version built