Salesforce Feedback Management alternatives
Salesforce Feedback Management alternatives for NZ and Australian businesses
Salesforce Feedback Management: Starter lists at US$13,500 a month, or US$162,000 a year, per organisation
- check_circleYour data in a database you own
- check_circleOpen source, no lock-in
- check_circleBuilt and run by Enterprise DNA
The options
What people compare Salesforce Feedback Management with
Salesforce Feedback Management Starter lists at US$13,500 per organisation per month, billed annually, with Service Cloud separate. Owners look for an alternative when the organisation fee and separate service cost do not fit the feedback review work they need.
Often compared
Qualtrics
A competing survey option. Its quoted price leaves its annual bill unverified.
Often compared
AskNicely
A competing survey option. Its quoted price leaves its annual bill unverified.
Yours to own
Survey Operations for Claude Code
The open-source survey operations desk that is just a database and Claude Code. Built around your business, with your Salesforce Feedback Management data brought across.
See how it worksHow to choose
How to choose a Salesforce Feedback Management alternative
- 1
Match the bill to the work
Check whether your costs are tied to an organisation, response volume or users, then compare that with your actual bill. Salesforce lists a smaller Survey Response Pack as well as Starter and Growth, and Service Cloud is separate. Include collection needs and the work of reviewing each response in your comparison.
- 2
Keep control of your records
Ask where your response data, working notes and change history are stored, and whether you can export them. With an owned version, your records sit in a database you own. Consider who manages access, lawful purposes and retention, and make sure your team can keep those responsibilities clear.
- 3
Fit your own review rules
Check whether the system can use your fields and the way your business assigns, checks and closes follow-up work. The free version provides starting records and working papers. Enterprise DNA can build your version around your fields and review rules, rather than asking your team to change its process to fit a standard setup.
- 4
Plan the move before switching
Find out which response answers can be brought across and what needs extra review. Supported numeric and text answers can be mapped from an exported response file. Ranking and multiple-selection answers need a reviewed transformation. Agree how records outside that scope will be handled, then compare import counts and scores before changing subscriptions.
The option that fits
Own a version that fits your business
Enterprise DNA can build a version around your fields, review rules and the way your team handles feedback. It can bring Salesforce Feedback Management data across and run the managed version for you, for one setup fee then a monthly retainer, with no per-seat plan. Your records sit in a database you own. If you prefer to do it yourself, a free version is available.
- check Your fields and review rules
- check Your records in a database you own
- check Managed for one setup fee, then a monthly retainer
Make it yours
Design your own Salesforce Feedback Management replacement
Everything starts from the open-source base. Then it gets your name, the parts you run, your rules and your data from Salesforce Feedback Management. Try it here, and we build the real one.
2. What it runs
3. Make it fit
4. Your colour
Answered from your own database
Good morning. Here is what needs you today.
We build it from the open-source base, bring your Salesforce Feedback Management data across and run it for you.
Questions
Salesforce Feedback Management alternatives, answered
Can an alternative replace Salesforce Feedback Management completely? expand_more
The free version covers the internal response review work, including scores, comments, follow-ups and working papers. It is not a hosted survey distribution service, so you need to keep a way to collect responses. Enterprise DNA can build forms and connections into your managed version and test the complete workflow before you change subscriptions.
Can we move our Salesforce feedback responses across? expand_more
Yes. Supported numeric and text answers can be brought across from an exported response file after the questions and record details are mapped. Ranking and multiple-selection answers need a reviewed transformation. Enterprise DNA tests the import, compares counts and scores, and agrees how to handle records outside that scope.
Will switching remove the whole Salesforce Starter cost? expand_more
Not necessarily. Starter is listed at US$13,500 per organisation per month, billed annually, and Service Cloud is separate. Growth and the smaller Survey Response Pack are also listed. Your actual contract, collection needs, setup work and ongoing costs matter, so compare those before deciding what to replace.
Can we run the free version ourselves? expand_more
Yes. The free version is for an owner to run themselves, and the database is yours. You can export records, original response rows and audit entries. Enterprise DNA can also build and run a managed version around your business. For that option, the charge is one setup fee followed by a monthly retainer.
Done comparing? Own the one that fits.
30 minutes with Sam. Bring what Salesforce Feedback Management costs you a year and how you run. We show you what your own version looks like, and if it is a fit, we build it and bring your data across.
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