Salesforce Feedback Management pricing
Salesforce Feedback Management pricing and what it adds up to
Starter lists at US$13,500 a month, or US$162,000 a year, per organisation
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The plans
What Salesforce Feedback Management charges
Salesforce Feedback Management Starter lists at US$13,500 per organisation per month, billed annually, and Growth lists at US$46,000. Your bill can also include a separate Service Cloud edition, or a Survey Response Pack priced by response volume.
Starter
US$13,500 per organisation per month, billed annually
The listed annual bill is US$162,000 per organisation, before the separate Service Cloud edition.
Growth
US$46,000 per organisation per month, billed annually
Growth includes unlimited responses, customer lifecycle analytics and maps.
Survey Response Pack
US$300 per 1,000 responses
This is a response-volume option to compare with the organisation-level tiers.
How the bill is built
Starter organisation fee
Starter is listed at US$13,500 per month for each organisation and is billed annually. That comes to US$162,000 a year before the separate Service Cloud edition. The price is an organisation-level list figure, not a verified NZ or Australian customer invoice.
Growth commitment
Growth lists at US$46,000 per organisation per month, billed annually, and includes unlimited responses. It also includes customer lifecycle analytics and maps. Check whether your team needs those capabilities when comparing the tier with your current use.
Response pack pricing
The Survey Response Pack lists at US$300 per 1,000 responses. Its annual cost depends on how many responses you use, so compare the pack with the organisation-level tiers before assuming the Starter fee applies to you.
Separate Service Cloud edition
The pricing page asks you to select a Service Cloud edition, then add Feedback Management capabilities. Service Cloud is separate from the Feedback Management price, so the listed Starter and Growth fees do not represent the full bill if you also need that edition.
A year of Salesforce Feedback Management
What the list prices add up to
At the published Starter list price, the annual bill is US$162,000 per organisation, billed annually. Growth at US$46,000 per month comes to US$552,000 for twelve months. Both figures exclude the separate Service Cloud edition. The Survey Response Pack is US$300 per 1,000 responses, so its annual total depends on response volume. These list figures are not a verified NZ or Australian customer invoice.
Underneath the bill
What you are really paying for
Organisation-level access
The listed Starter and Growth fees are charged per organisation, not per seat. Starter is billed annually, so the published figure represents an organisation-level commitment rather than a monthly pay-as-you-go bill.
Collection and analysis
Salesforce describes Feedback Management as covering collection, analysis and related services. Before comparing its price with an internal review desk, identify which of those parts your team uses and needs to keep.
Service Cloud and volume
The pricing page asks you to select a Service Cloud edition before adding Feedback Management capabilities. A separate Survey Response Pack is priced by response volume, so your total depends on the option and usage.
The owned alternative
Own the response-review desk
Survey Operations is an internal response-review desk, not hosted survey distribution. Enterprise DNA builds your version around how your business runs, brings your Salesforce Feedback Management data across and operates it for one setup fee, then a monthly retainer. Your records sit in a database your business owns, and the desk can be run in plain language. You can also run the free version yourself.
Survey Operations for Claude Code
One setup fee, then a monthly retainer. No per-seat plans, no tiers, and the system is yours.
Make it yours
Design your own Salesforce Feedback Management replacement
Everything starts from the open-source base. Then it gets your name, the parts you run, your rules and your data from Salesforce Feedback Management. Try it here, and we build the real one.
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3. Make it fit
4. Your colour
Answered from your own database
Good morning. Here is what needs you today.
We build it from the open-source base, bring your Salesforce Feedback Management data across and run it for you.
Questions
Salesforce Feedback Management pricing, answered
What does Salesforce Feedback Management cost for a year? expand_more
Starter lists at US$13,500 per organisation per month, billed annually, or US$162,000 a year. Growth lists at US$46,000 per month, which is US$552,000 over twelve months. Both exclude the separate Service Cloud edition, and the list prices are not verified NZ or Australian customer invoices.
Is the Survey Response Pack included in the Starter price? expand_more
The Survey Response Pack is listed separately at US$300 per 1,000 responses. Its annual total depends on your response volume. Compare that option with the organisation-level tiers and check which parts of Feedback Management your team uses before deciding which pricing applies.
How is the owned alternative priced? expand_more
Enterprise DNA builds your version around your business, brings your Salesforce Feedback Management data across and runs it for one setup fee, then a monthly retainer. No amount is specified here. There is also a free version that you can run yourself.
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