Enterprise DNA

Salesforce HR Service alternatives

Salesforce HR Service alternatives for NZ and Australian businesses

Salesforce HR Service: AU$21 per employee and AU$70 per HR user monthly, billed annually

Get your version built Design your version
  • check_circleYour data in a database you own
  • check_circleOpen source, no lock-in
  • check_circleBuilt and run by Enterprise DNA

The options

What people compare Salesforce HR Service with

Salesforce lists its employee licence for HR Service at AU$21 per employee per month, billed annually: AU$252 a year for every person on your payroll, before your HR team pays AU$70 each per month for the service desk. Owners look for an alternative because the bill grows with headcount and sensitive HR records sit in a system they rent rather than own.

Often compared

HR Acuity

An HR case management tool.

Often compared

Case IQ

An HR case management tool.

Often compared

ServiceNow

An HR case management tool.

Yours to own

Employee Relations for Claude Code

The open-source HR case desk that is just a database and Claude Code. Built around your business, with your Salesforce HR Service data brought across.

See how it works

How to choose

How to choose a Salesforce HR Service alternative

  1. 1

    What drives the bill

    Salesforce charges AU$21 per employee per month for the employee licence, plus AU$70 per HR user per month for Enterprise Edition or AU$105 for Unlimited. Agentforce for Service is listed at AU$175 per user per month as an add-on. Check whether your costs rise with every employee, each HR user, or added services.

  2. 2

    Who owns your records

    Grievances, investigations, disclosures and warnings are sensitive records. Ask whether they stay in a system you rent or in a database you own. Consider what happens to your records if you stop paying for the service and whether you can keep using them.

  3. 3

    How well it fits your rules

    Check whether the system can reflect your own case steps, fields and policies, as well as the rules your team follows in New Zealand or Australia. Deadlines differ by country, and your team needs a clear way to apply the right process to each case.

  4. 4

    What switching involves

    Salesforce reports can export cases to CSV. Ask which employees and cases will come across, what happens to conversations and attachments, and whether open cases will retain the details they need. A test run can show what transfers and what will need to stay in your Salesforce export.

The option that fits

Own a case desk built for your business

Employee Relations for Claude Code gives you HR case records in a database you own, which you can work with in plain language. Enterprise DNA builds your version around how your business handles cases, brings your Salesforce HR Service data across and runs it for you. You pay one setup fee, then a monthly retainer, with no per-seat plans. There is also a free version you can run yourself.

  • check Your records sit in a database you own.
  • check Enterprise DNA brings across Salesforce report exports.
  • check Run the free version yourself if you prefer.
Get your version built

Make it yours

Design your own Salesforce HR Service replacement

Everything starts from the open-source base. Then it gets your name, the parts you run, your rules and your data from Salesforce HR Service. Try it here, and we build the real one.

2. What it runs

3. Make it fit

4. Your colour

Your business · your Salesforce HR Service replacement Your version
YB Your business

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Answered from your own database

Build my version

We build it from the open-source base, bring your Salesforce HR Service data across and run it for you.

Questions

Salesforce HR Service alternatives, answered

What can the free version handle? expand_more

The free version covers the HR case desk, including people, questions and requests, complaints, grievances, disclosures, investigations, disciplinary and performance matters, letters and warnings. It does not include an employee portal, knowledge articles or chat. Employees can email or speak to HR, who logs the case.

How can we move our current cases across? expand_more

Salesforce reports export cases to CSV, and employees and cases can be brought across with a test run first. Case conversations and attachments stay in your Salesforce export. For open investigations, the allegations and steps are recorded so the fair process check has what it needs.

Can one version handle cases in both countries? expand_more

Yes. Each case can follow its own country’s rules. For example, a New Zealand flexible work request has a one-month deadline, while an Australian one has a 21-day deadline. The case list can cover both countries, with the relevant deadline shown for each request.

How much does Enterprise DNA charge? expand_more

Enterprise DNA charges one setup fee, then a monthly retainer, with no charge per employee. The free version is available to run yourself, and Enterprise DNA reviews your Salesforce quote, policies and casework before agreeing the scope.

Done comparing? Own the one that fits.

30 minutes with Sam. Bring what Salesforce HR Service costs you a year and how you run. We show you what your own version looks like, and if it is a fit, we build it and bring your data across.

Get your version built

Done paying for Salesforce HR Service?

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