Totango alternatives
Totango alternatives for NZ and Australian businesses
Totango: Quoted privately, with your actual bill set out in your agreement and included services
- check_circleYour data in a database you own
- check_circleOpen source, no lock-in
- check_circleBuilt and run by Enterprise DNA
The options
What people compare Totango with
Totango's current price is quoted privately, and no public price could be verified. If you pay for Totango today, you may be looking for a clearer bill, more control of your customer records, or a system built around how your team works.
Often compared
SmartKarrot
A named alternative to assess. No pricing details are stated.
Often compared
Hudu
A named alternative to assess. No pricing details are stated.
Yours to own
Customer Success for Claude Code
The open-source customer success system that is just a database and Claude Code. Built around your business, with your Totango data brought across.
See how it worksHow to choose
How to choose a Totango alternative
- 1
What the bill is tied to
Check whether your bill follows the number of people, accounts, usage or services included. Totango's current public price could not be verified, so use your agreement to confirm the actual charge and what it covers. Compare that with an owned option's setup fee and monthly retainer.
- 2
Whether your records stay yours
Ask where customer records are held, what you can export, and whether you can keep using them if you change systems. With Customer Success for Claude Code, the records sit in a database you own, and Enterprise DNA can bring your Totango data across.
- 3
Fit with your rules and fields
List the account fields, health definitions, renewal checks and review steps your team actually uses. A system should fit those rules rather than force you into someone else's labels. Enterprise DNA builds your version around how your business runs.
- 4
The work involved in switching
An account export is only part of a move. Decide what to bring across from tasks, conversations, health rules and other history, then map business connections and agree a cutover. Enterprise DNA checks exports and scopes the migration with your team.
The option that fits
Own a version built for your business
Customer Success for Claude Code keeps your customer success records in a database you own, operated in plain language. Enterprise DNA builds a version around your fields, health rules and renewal process, brings your Totango data across, and runs it for you. You pay one setup fee, then a monthly retainer. If you prefer to operate it yourself, there is also a free version.
- check Your records stay in a database you own
- check Built around your fields, rules and review process
- check Enterprise DNA handles the Totango data move and ongoing operation
Make it yours
Design your own Totango replacement
Everything starts from the open-source base. Then it gets your name, the parts you run, your rules and your data from Totango. Try it here, and we build the real one.
2. What it runs
3. Make it fit
4. Your colour
Answered from your own database
Good morning. Here is what needs you today.
We build it from the open-source base, bring your Totango data across and run it for you.
Questions
Totango alternatives, answered
What will happen to our existing Totango records? expand_more
The free version can bring selected account records and current annual contract facts across in one import, after a test run. Conversations, tasks, health rules, attachments and business connections need separate mapping. Enterprise DNA checks your exports and agrees the full migration with your team.
Can the system follow our health and review rules? expand_more
Totango supports configurable health profiles, account segments and reporting. Your owned version can use rules you inspect and your own review definitions, including overdue work and stale evidence. Agree the fields and rules during the build.
Does Totango have a public price? expand_more
Totango's current public price could not be verified, so check your existing agreement for the actual bill and included services. Enterprise DNA charges one setup fee followed by a monthly retainer. The free version is available to run yourself.
Can we move conversations and tasks as well as accounts? expand_more
The documented free version import covers selected account records and current annual contract facts. Conversations and tasks need separate mapping, as do health rules, attachments and business connections. Enterprise DNA checks what you have and agrees the full migration before setting a cutover date.
Done comparing? Own the one that fits.
30 minutes with Sam. Bring what Totango costs you a year and how you run. We show you what your own version looks like, and if it is a fit, we build it and bring your data across.
Get your version builtDone paying for Totango?
Get your version built