Enterprise DNA

Verint Workforce Management alternatives

Verint Workforce Management alternatives for NZ and Australian businesses

Verint Workforce Management: £317.83 per named employee a year, excluding VAT

Get your version built Design your version
  • check_circleYour data in a database you own
  • check_circleOpen source, no lock-in
  • check_circleBuilt and run by Enterprise DNA

The options

What people compare Verint Workforce Management with

Verint Workforce Management is listed at £317.83 per named employee a year, excluding VAT, in its pricing document, though Verint publishes no prices on its website. Owners look for alternatives because every scheduled agent, team leader and planner adds to the annual bill.

Often compared

Calabrio (Teleopti)

Another common workforce management option in Australian and New Zealand contact centres. Verint now owns it.

Often compared

NICE CXone

NICE CXone suites are listed at $110 to $249 per agent per month, with Workforce Management included from Core at $169.

Yours to own

Contact Centre Scheduling for Claude Code

The open-source contact centre forecasting and scheduling system that is just a database and Claude Code. Built around your business, with your Verint Workforce Management data brought across.

See how it works

How to choose

How to choose a Verint Workforce Management alternative

  1. 1

    What drives the bill

    Check whether your bill rises with each named employee, rather than only with the work you need done. Verint lists Workforce Management per named employee, so include every scheduled agent, team leader and planner when comparing annual costs, plus any separate products you use.

  2. 2

    Who owns your records

    Ask where your contact history, agent details, rosters and planning information live, and whether you can keep them. The owned option keeps the records in a database your business owns, so your planning information stays under your control.

  3. 3

    Your rules and fields

    List the rules your planners use, the fields they need and the checks agents expect. A standard product may not match your setup. Enterprise DNA builds your version around how your business runs and maps your rules during setup.

  4. 4

    What switching involves

    Before changing systems, find out what you can export and what needs mapping. Queue statistics by half hour and agent lists can come across as CSV. Rosters, skills and routing settings vary, so plan a test and run both systems side by side before switching.

The option that fits

Own a version built for your business

Contact Centre Scheduling for Claude Code is the owned option when your rules, records and planning process need to fit your business. Enterprise DNA builds your version around how you work, brings your Verint data across and runs it for you. Your records sit in a database your business owns, and you can work with them in plain language. There is no per-seat plan. Enterprise DNA charges one setup fee, then a monthly retainer. A free version is available if you want to run it yourself.

  • check Your records in a database your business owns
  • check Built around your rules, fields and planning process
  • check One setup fee, then a monthly retainer
Get your version built

Make it yours

Design your own Verint Workforce Management replacement

Everything starts from the open-source base. Then it gets your name, the parts you run, your rules and your data from Verint Workforce Management. Try it here, and we build the real one.

2. What it runs

3. Make it fit

4. Your colour

Your business · your Verint Workforce Management replacement Your version
YB Your business

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Answered from your own database

Build my version

We build it from the open-source base, bring your Verint Workforce Management data across and run it for you.

Questions

Verint Workforce Management alternatives, answered

How much does Verint Workforce Management cost? expand_more

Verint does not publish prices on its website, but its pricing document lists Workforce Management at £317.83 per named employee a year, excluding VAT. Essentials is £211.89 per named employee a year. Quality Management and TimeFlex are separate charges.

Can you move our Verint information across? expand_more

Queue statistics by half hour and agent lists can be exported to CSV and imported after a test run. Rosters, skills and routing settings vary by setup, so Enterprise DNA maps those as part of your build and runs both systems side by side before you switch.

Can the owned version follow our rules? expand_more

Enterprise DNA builds your version around how your business runs and maps your setup during the build. That can include the rules your planners use and the fields they need. The checks can include New Zealand rest and meal break minimums and the Contract Call Centres Award clauses.

Can we use a free version instead? expand_more

Yes. The free version is available to run yourself, with your own hosting and support costs. If you want Enterprise DNA to build your version, bring across your data and run it, the arrangement is one setup fee followed by a monthly retainer.

Done comparing? Own the one that fits.

30 minutes with Sam. Bring what Verint Workforce Management costs you a year and how you run. We show you what your own version looks like, and if it is a fit, we build it and bring your data across.

Get your version built

Done paying for Verint Workforce Management?

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