Zendesk QA alternatives
Zendesk QA alternatives for NZ and Australian businesses
Zendesk QA: US$35 per agent per month, paid yearly, or US$420 per agent each year
- check_circleYour data in a database you own
- check_circleOpen source, no lock-in
- check_circleBuilt and run by Enterprise DNA
The options
What people compare Zendesk QA with
Zendesk lists its Quality Assurance add-on at US$35 per agent per month, paid yearly, separate from the base service plan. Owners may look for an alternative when that recurring bill grows with their team or they want their quality records and standards in a system they own.
Yours to own
Service Quality for Claude Code
The open-source service quality desk that is just a database and Claude Code. Built around your business, with your Zendesk QA data brought across.
See how it worksHow to choose
How to choose a Zendesk QA alternative
- 1
Check what drives the bill
Zendesk QA charges US$35 per agent per month, paid yearly, for the add-on, with the base service plan charged separately. As your licensed agent count grows, so does this recurring charge. Compare that with how each alternative charges and what is included.
- 2
Keep your records yours
Check what review history you can take with you and what the export includes. Zendesk documents an export of reviews, category ratings, scores and comments. An owned version can keep source scores and comments with your records, so your history remains readable after you switch.
- 3
Fit your own review rules
Your quality categories, rating scales and priorities should match how your team assesses conversations. Check whether you can use your own standards and fields, keep evidence behind scores, and record calibration, coaching and appeals in ways that suit your review process.
- 4
Understand the switch
Plan for an administrator to collect the full Zendesk QA export, including all its pages. Check which history is available and how it will be reconciled before your team changes its review process. Coaching and appeal history may need separate scoping during setup.
The option that fits
Own a version built around your business
Service Quality gives you a quality desk built around your standards, fields and review process, with the records held in a database you own. Enterprise DNA brings your available Zendesk QA history across, builds and runs your version for one setup fee, then a monthly retainer. There are no per-seat plans. If you prefer to manage it yourself, there is also a free version.
- check Keep source scores, ratings and comments with your records
- check Set up your own standards, assessments and review process
- check Choose Enterprise DNA support or run the free version yourself
Make it yours
Design your own Zendesk QA replacement
Everything starts from the open-source base. Then it gets your name, the parts you run, your rules and your data from Zendesk QA. Try it here, and we build the real one.
2. What it runs
3. Make it fit
4. Your colour
Answered from your own database
Good morning. Here is what needs you today.
We build it from the open-source base, bring your Zendesk QA data across and run it for you.
Questions
Zendesk QA alternatives, answered
How much does Zendesk QA cost per agent? expand_more
Zendesk lists its Quality Assurance add-on at US$35 per agent per month, paid yearly. That is US$420 per agent each year for the add-on, with the base service plan charged separately. Check your own quote for the package and terms that apply to you.
Can I bring my Zendesk QA reviews with me? expand_more
The free version imports a saved Zendesk QA export of reviews, source scores, ratings and comments. An administrator needs to collect the export and all its pages first. Historical scores stay separate from your new standards. Enterprise DNA can reconcile available records during setup.
Do I need to replace my helpdesk too? expand_more
No. The free version replaces the manual quality desk for assessments, reviewer calibration, coaching and appeals. You can keep the helpdesk that handles customer requests. Enterprise DNA can scope the connections, team screens and automatic assessment your version needs.
Can Enterprise DNA build and run a version for my team? expand_more
Yes. Enterprise DNA brings your available history across, builds your fields and standards, and agrees the access, reports and connections your team needs. Enterprise DNA runs your version for one setup fee, then a monthly retainer. You can also choose to run the free version yourself.
Done comparing? Own the one that fits.
30 minutes with Sam. Bring what Zendesk QA costs you a year and how you run. We show you what your own version looks like, and if it is a fit, we build it and bring your data across.
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