Zendesk QA pricing
Zendesk QA pricing and what it adds up to
US$35 per agent per month, paid yearly, or US$420 per agent each year
- check_circleYour data in a database you own
- check_circleOpen source, no lock-in
- check_circleBuilt and run by Enterprise DNA
The plans
What Zendesk QA charges
Zendesk lists its Quality Assurance add-on at US$35 per agent per month, paid yearly. The add-on is charged separately from the base service plan, so your agent count and underlying plan both affect the bill.
Quality Assurance add-on
US$35 per agent per month, paid yearly
The add-on is priced separately from the underlying service plan.
How the bill is built
Per-agent add-on
The Quality Assurance add-on is priced per agent and separately from the underlying service plan. More licensed agents increase the recurring add-on bill, so the total depends on how many agents need a licence.
Paid yearly
The listed US$35 per agent per month price is paid yearly. That makes the annual add-on cost US$420 per agent, before the separate cost of the base service plan.
Base plan is separate
The published Quality Assurance price covers the add-on, not the underlying service plan. Your total Zendesk bill includes the base plan as well, so the add-on price alone is not the full service cost.
A year of Zendesk QA
Your annual Zendesk QA bill
At US$35 per agent per month, paid yearly, the add-on comes to US$420 per agent each year. For 50 agents, that is US$21,000 a year for the add-on, based on the listed rate. This is a 50-agent scenario, not a verified customer invoice. The base service plan is an additional cost.
Underneath the bill
What you are really paying for
Your quality standards
Zendesk QA holds your quality categories, rating scales and priorities in forms used to assess conversations. Those standards shape how reviewers score work. In an owned version, the standards stay with your records.
Reviewer calibration
The tool supports reviewers scoring the same conversations and comparing their decisions. The value is in seeing where reviewers differ and keeping the comparison and evidence. Your team still decides how to use that information.
Reporting and follow-through
Zendesk provides quality dashboards, while the work also includes tracking coaching actions, their owners and observed outcomes. The review history matters too: Zendesk documents exports of reviews, category ratings, scores and comments.
The owned alternative
Keep quality records in your hands
Enterprise DNA builds Service Quality around how your business runs, brings your available Zendesk QA history across and runs your version for you. Your reviews and source scores stay in a database you own. The service is sold for one setup fee, then a monthly retainer. You can also use the free version and run it yourself.
Service Quality for Claude Code
One setup fee, then a monthly retainer. No per-seat plans, no tiers, and the system is yours.
Make it yours
Design your own Zendesk QA replacement
Everything starts from the open-source base. Then it gets your name, the parts you run, your rules and your data from Zendesk QA. Try it here, and we build the real one.
2. What it runs
3. Make it fit
4. Your colour
Answered from your own database
Good morning. Here is what needs you today.
We build it from the open-source base, bring your Zendesk QA data across and run it for you.
Questions
Zendesk QA pricing, answered
Is Zendesk QA charged per agent or per team? expand_more
Zendesk lists the Quality Assurance add-on at US$35 per agent per month, paid yearly. The add-on charge grows with the number of licensed agents. It is separate from the underlying service plan, so the per-agent add-on price is not the whole Zendesk bill.
What would Zendesk QA cost for 50 agents over a year? expand_more
At the listed rate, 50 agents would cost US$21,000 a year for the Quality Assurance add-on. That is a 50-agent scenario calculated from US$35 per agent per month, paid yearly, not a verified customer invoice. The base service plan is an additional cost.
Does the Quality Assurance price include the base service plan? expand_more
No. Zendesk prices Quality Assurance as an add-on, separately from the underlying service plan. The listed US$35 per agent per month, paid yearly, covers the add-on. To understand your full bill, include the base plan and the number of agents in your own quote.
Stop paying Zendesk QA every month
30 minutes with Sam. Bring your last Zendesk QA bill. We show you what your own version looks like, and if it is a fit, we build it and bring your data across.
Get your version builtDone paying for Zendesk QA?
Get your version built