- News
Nvidia Backs Gradium's $100M Voice AI Seed Round
Paris-based Gradium raises $100M total in seed funding, with Nvidia joining to back its low-latency voice AI models for enterprise customer workflows.
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OpenAI's GPT-Realtime-2.1 Cuts Voice Agent Latency by 25%
OpenAI's GPT-Realtime-2.1 cuts p95 latency by 25%, improves noise handling, and adds a mini model that makes production voice AI cheaper at scale.
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Square Puts Sellers Inside ChatGPT and Claude
Square's new ChatGPT app and Claude plugin let US restaurants accept orders placed directly from AI conversations. No fees, no setup.
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Genesys Buys Pinkfish: 25,000 MCP Tools for AI Agents
Genesys acquires Pinkfish, adding 25,000 MCP tools to its AI platform so contact center agents can resolve complex queries without human handoff.
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xAI Launches No-Code Voice Agent Builder for Business
xAI launched its Grok Voice Agent Builder beta on July 1, letting any business deploy voice AI at $0.05 per minute with no coding required.
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NO FAKES Act Passes Senate: What Voice AI Businesses Must Do
The Senate Judiciary Committee unanimously advanced the NO FAKES Act, targeting unauthorized AI voice cloning and deepfakes. Here's what it means.
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Agentforce Help Agent: $2 Per Resolution, Zero If It Fails
Salesforce launched Agentforce Help Agent with pay-per-resolution pricing: a flat $2 per autonomous resolution. No resolution, no charge.
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Assort Health Hits $1.2B With $120M Voice AI Round
Assort Health's $120M Series C shows voice AI agents are moving from contact center novelty to essential healthcare infrastructure.
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TELUS Digital Joins ElevenLabs for Enterprise Voice AI
TELUS Digital joins ElevenLabs as preferred implementation partner for ElevenAgents, marking voice AI as enterprise infrastructure, not a pilot.
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96% of Businesses Deploying AI Agents Hit Their ROI Targets
New research finds that agentic AI is delivering on its promise. 96% of organisations with active deployments met or exceeded their ROI expectations in 2026.
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Bland Raises $50M to Tackle Voice AI's Hardest Calls
Voice AI startup Bland closed a $50M Series C led by Dell Technologies Capital after being rejected by 180 investors. It now handles 3.5M complex calls weekly.
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Bland Closes $50M Series C to Scale Voice AI Phone Agents
Bland surpasses $100M total funding after 175M AI calls. Dell Technologies Capital leads the round, signaling voice AI is now enterprise infrastructure.
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Bland AI Raises $50M for High-Stakes Enterprise Calls
Voice AI startup Bland raised $50M Series C to automate high-stakes calls in healthcare and finance. 3.5M calls/week. What it signals for the market.
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Meta Launches AI Business Agent for WhatsApp and Instagram
Meta's AI business agent is now free for any company to deploy across its three messaging platforms after a successful pilot with over 1M businesses.
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OpenAI's Realtime Voice API Now Has GPT-5-Class Reasoning
Three new OpenAI voice models bring GPT-5 reasoning, live translation, and streaming transcription to enterprise voice agents, changing what voice AI can do.
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Salesforce Acquires Fin for $3.6B in Biggest AI Agent Deal
Salesforce acquires Fin (formerly Intercom) for $3.6B, adding an AI agent that resolves 76% of customer queries to its Agentforce platform.
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Gemini 3.5 Live Translate: Real-Time Speech in 70 Languages
Gemini 3.5 Live Translate handles 70+ languages in near real time with voice preservation. Enterprise preview in Google Meet is live now.
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NiCE Declares the Era of Bolted-On AI Is Over at World 2026
NiCE unveils fully agentic CX platform at World 2026, reporting 66% AI ARR growth and real enterprise results from Lufthansa and Openreach.
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OVH Buys Gladia to Build Sovereign Voice AI Infrastructure
Europe's leading cloud provider enters exclusive negotiations to acquire Gladia, used by 300,000 developers and 2,000 enterprise clients.
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OVH Acquires Gladia to Bring Voice AI In-House
Europe's largest cloud provider enters talks to buy French voice AI startup Gladia: 300k developers, 2k enterprise clients, 100+ languages.
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Your Voice AI Architecture Is Now a Compliance Decision
Voice AI has moved from pilots to regulated workflows. The architecture you pick determines whether you can operate, not just how well you sound.
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Siri AI Confirmed: What Apple Announced at WWDC 2026
Apple launched Siri AI on June 8 with agentic passwords, cross-app context, and Gemini backing. Enterprise users in the EU face a deployment gap.
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Apple at WWDC 2026: What Business Leaders Need to Know
Apple's WWDC 2026 confirmed a rebuilt Siri on Google Gemini, iOS 27, and privacy-first AI. Here's what happened and what it means.
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Microsoft Voice Agents for Contact Centers Are Now GA
Microsoft Copilot Studio real-time voice agents are now GA in North America, with a new drag-and-drop agentic workflow builder in early access.
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Meta's WhatsApp AI Agent Books Appointments, Closes Sales
Meta's WhatsApp AI agent books appointments and closes deals. A new Enterprise Solutions team embeds engineers inside large businesses.
- Blog
How to Reduce Phone Hold Times in a Medical Practice
Long phone hold times drive patients to competitors. Here's how AI call routing and voice agents eliminate the wait without hiring more staff.
- Blog
How to Reduce No-Show Rates for Service Appointments
Missed appointments cost service businesses thousands per month. Here is how AI cuts no-show rates by 60-80% across medical, trades, and field services.
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Voice AI Goes On-Premises for Healthcare and Finance
Deepgram and Fortanix bring on-premises voice AI to healthcare and finance, with hardware-level encryption protecting audio during active processing.
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Microsoft Builds Its Own Reasoning Model at Build 2026
At Build 2026, Microsoft launches a reasoning model it built without distillation, signalling it no longer needs OpenAI to compete at the frontier.
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Sesame Launches Personality-Driven Voice AI Agents
Oculus founders' Sesame launches iOS voice AI with memory and distinct personalities, a preview of where enterprise voice AI is heading in 2026.
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Google Gemini Is Coming to 1.4 Billion iPhones via Apple
WWDC 2026 arrives June 8 with a rebuilt Siri powered by Google Gemini. Here is what every business leader needs to understand before the keynote.
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AI Studios Launches Context-Aware TTS With 1,000+ Voices
DeepBrain AI's upgraded TTS engine auto-adapts tone, pacing, and emotion to content context, no tags, no manual setup, 1,000+ voices across five categories.
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Zendesk Ends the Chatbot Era With Autonomous AI Agents
At Relate 2026, Zendesk replaced per-seat chatbot software with AI agents billed only when they verifiably resolve problems, a fundamental pricing shift.
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AI Is Booming. So Why Are Offshore Call Centers Growing?
Despite widespread AI adoption, Philippines call center employment nearly doubled to 2 million workers. The Jevons Paradox explains why.
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Android Becomes an AI Agent System for Business
Google reframes Android as an 'intelligence system' with cross-app task automation, AI widgets, and voice-to-text tools rolling out this summer.
- Blog
We Went Deep on Voice AI When Everyone Else Built Chatbots
Sam McKay on why Enterprise DNA went deep on voice AI when chat was dominant, and what three years of real deployments have confirmed.
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Quiq Launches Voice AI for Enterprise Production at Scale
Quiq launched Voice AI for enterprises this week, letting AI agents handle voice, chat, and SMS without losing context between channels.
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Amazon Kills Rufus, Launches Alexa for Shopping
Amazon replaced Rufus with Alexa for Shopping, an AI agent that doesn't just answer questions, it compares products and schedules purchases.
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Vapi Raises $50M as Voice AI Hits 1 Billion Calls
Voice AI startup Vapi secures $50M Series B at $500M valuation after Amazon Ring chose it over 40 rivals to handle all inbound customer calls.
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AI Client Intake That Doesn't Lose You Cases at 9PM
Law firms lose $80K-250K yearly when intake calls hit voicemail. AI agents answer every lead, conflict-check instantly, and book consultations while you sleep.
- Blog
AI Appointment Booking for Medical and Dental Practices
Phone bottlenecks, no-shows, and dormant recall lists cost practices $70K-$220K annually. Here's how AI agents fix all three.
- Blog
AI Buyer Enquiry Response for Real Estate Agencies
Why speed-to-lead wins listings and how an AI agent can answer every buyer enquiry in under 60 seconds, 24/7.
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AI After-Hours Call Answering for Trades Businesses
Every missed call after 5pm costs your trades business $500-3,000. Here's how AI voice agents answer, qualify, and book jobs around the clock.
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Aircall Acquires Vogent to Build Production-Grade Voice AI
Aircall buys Vogent to close the gap between voice AI demos and real business calls, and what this M&A move tells us about where the market is heading.
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OpenAI GPT-Realtime-2 Brings GPT-5 Reasoning to Voice AI
OpenAI released three new realtime voice models today, bringing GPT-5-class reasoning into live voice interactions for the first time.
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SoundHound's OASYS: AI Agents That Fix Themselves
SoundHound's new OASYS platform manages the full AI agent lifecycle, creating, orchestrating, and autonomously improving agents without constant human upkeep.
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Krisp VIVA 2.0 Fixes Voice AI's Production Problem
Krisp launched VIVA 2.0 on May 6: voice infrastructure for AI agents that fixes the noise, turn-taking, and interruption problems that kill voice AI demos.
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Voice Actors Head to DC as AI Job Losses Hit 21 Percent
NAVA is pushing federal AI legislation as 21% of voice actors report losing work to AI, up from 14% last year. Here's what businesses need to know.
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Twilio Launches Unified Conversation Layer at SIGNAL 2026
Twilio debuts four GA platform capabilities at SIGNAL 2026 to connect AI and human agents across every channel in a persistent, contextual conversation layer.
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Yellow.ai Nexus Vox Unifies Enterprise Voice AI
Yellow.ai's Nexus Vox unifies speech, conversation, and voice output in one runtime, delivering sub-400ms response times and 10-second voice cloning at scale.
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ElevenLabs Crosses $500M ARR as Voice AI Goes Enterprise
ElevenLabs CEO confirms crossing $500M in annual recurring revenue, with new enterprise contracts at Deutsche Telekom, Revolut, and Klarna.
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xAI Launches Voice Cloning API and Grok 4.3 at 40% Off
xAI released Grok 4.3 and a custom voice cloning API on April 30: 80+ voices, 28 languages, under-2-minute clone creation, 40% cheaper than Grok 4.
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Voice AI Drives Twilio's Fastest Growth in Three Years
Twilio's Q1 2026 revenue hit $1.41B, up 20% YoY, as voice AI demand sent shares 18% higher and prompted raised full-year guidance.
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Voice AI Drives Twilio's Fastest Growth in Three Years
Twilio's Q1 2026 revenue hit $1.41B, up 20% YoY, as voice AI demand sent shares 18% higher and prompted raised full-year guidance.
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Meta Business AI Hits 10M Weekly Conversations, Up 10x
Meta revealed its AI tools on WhatsApp and Messenger now handle 10M business conversations per week, growing 10x since January 2026.
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Amazon Quick and OpenAI on Bedrock Take On Microsoft Copilot
Amazon launched Quick desktop AI, added OpenAI models to Bedrock, and expanded Connect into four agentic solutions, all in one April 2026 event.
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Telnyx Puts AI Voice Agents on WhatsApp
Businesses can now run the same AI voice agents across WhatsApp, traditional phone lines, and web calls from a single platform.
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Telnyx Puts AI Voice Agents on WhatsApp
Businesses can now run the same AI voice agents across WhatsApp, traditional phone lines, and web calls from a single platform.
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Uber Launches AI Voice Bookings at Its Annual Go-Get Event
Uber launched AI-powered voice ride booking and a hotel partnership with Expedia at its Go-Get showcase, bringing conversational AI to over 100 million users.
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Uber Launches AI Voice Bookings at Its Annual Go-Get Event
Uber launched AI-powered voice ride booking and a hotel partnership with Expedia at its Go-Get showcase, bringing conversational AI to over 100 million users.
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Voice AI for Trades Hits Unicorn Status: What It Means
Avoca raised $125M at a $1B valuation to automate phone handling for HVAC, plumbing, and service trades. What this signals for the broader market.
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Real-Time AI Avatar Agents Are Now an Enterprise Product
DeepBrain AI's AI STUDIOS launches on-device avatar agents across 150+ languages, with 100+ enterprise deployments in banking, retail, and healthcare.
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Voice AI Agents Go Proactive: 3CLogic Ships Outbound Calling
3CLogic expands its Voice AI Hub with outbound agents that initiate calls, multimodal input, and automated post-call QA scoring.
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DeepL Voice: Real-Time Translation for Enterprise Teams
DeepL's Voice-to-Voice suite brings real-time spoken translation to Teams, Zoom, and contact centres in 40+ languages, privacy-first and enterprise-ready.
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COPPA AI Rule Takes Effect: What Businesses Must Know
The FTC's updated COPPA rule enters mandatory compliance April 22, requiring separate parental consent before children's data is used for AI training.
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SoundHound Acquires LivePerson: Voice AI Goes Omnichannel
SoundHound AI acquires LivePerson in an all-stock deal, combining voice AI with 1B monthly messages to serve 25 Fortune 100 companies across every channel.
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SoundHound Acquires LivePerson: Voice AI Goes Omnichannel
SoundHound AI acquires LivePerson in an all-stock deal, combining voice AI with 1B monthly messages to serve 25 Fortune 100 companies across every channel.
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xAI Enters Enterprise Voice AI With Grok Speech APIs
xAI launched Grok STT and TTS APIs claiming 5% phone call error rate versus ElevenLabs at 12%, targeting enterprise voice builders.
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Washington Gives Users Right to Sue AI Chatbot Operators
Washington's HB 2225 lets customers sue AI chatbot operators directly under consumer protection law. It takes effect January 2027.
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Microsoft Builds Its Own Voice and Transcription AI
Microsoft launched three in-house AI models for speech, voice, and images in April 2026, signaling a major shift in enterprise voice AI competition.
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Idaho's Chatbot Safety Law Is Now in Effect
Idaho signed the Conversational AI Safety Act on March 31, 2026. Any business running a public-facing AI chatbot needs to understand what it requires.
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Telnyx and LiveKit Cut Voice AI Deployment Costs 50%
Telnyx launches a fully hosted LiveKit platform combining voice AI agents with carrier-grade telephony in one stack, promising 50% cost reduction.
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Retell AI: $50M ARR on $5M in Funding. Voice AI Is Real.
Retell AI reached $50M ARR powering 50M+ calls/month with just $5.1M raised. Three voice AI companies made Wing VC's Enterprise Tech 30 for 2026.
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Tennessee Bans AI Systems That Claim to Be Therapists
Tennessee's SB 1580, signed April 1, bars AI from posing as licensed mental health professionals. Private right of action. $5,000 per violation.
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TTEC Digital Bridges Legacy Contact Centers to Frontier AI
TTEC Digital's AI Gateway connects Avaya, Cisco, Genesys and 10+ legacy platforms to frontier AI in weeks, with no rip-and-replace required.
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Wing VC ET30: AI Agents Are Now in Production
Wing Venture Capital's annual Enterprise Tech 30 list declares 2026 the year AI agents stopped being a pilot and started doing real work.
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Microsoft Launches MAI-Transcribe, Voice, and Image Models
Microsoft released three in-house AI models for speech-to-text, voice generation, and image creation, taking on OpenAI and Google directly in Foundry.
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Speechmatics and Cekura Fix Voice AI Production Failures
Speechmatics embeds its STT engine in Cekura's QA platform so voice agents can be tested on real-world speech before deployment, not just clean demos.
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Speechmatics and Cekura Fix Voice AI Production Failures
Speechmatics embeds its STT engine in Cekura's QA platform so voice agents can be tested on real-world speech before deployment, not just clean demos.
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Cohere Transcribe Tops ASR Charts. And It's Free.
Cohere's Transcribe leads the Open ASR Leaderboard with a 5.42% word error rate and is free via API, a strong option for enterprise voice AI.
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