Enterprise DNA

Property management · Worked example

Tenant maintenance request line for a property manager

Logs tenant maintenance requests any time of day, sorts urgent from routine and gets the right tradesperson moving.

VoiceSMSYour data SummariesHuman handoffIntegrationsAnswers from your data
Build this for my business → Read the conversation

The problem

Tenants call about leaks, broken heaters and lockouts at all hours. Property managers either answer at 10pm or come back to a pile of voicemails with no detail.

How it works

  1. Answers the maintenance line and identifies the tenant and property
  2. Asks the right questions for the issue and requests photos by text
  3. Sorts urgent jobs, like flooding or no power, from routine ones
  4. Calls the on-call property manager for urgent jobs and passes the details
  5. Creates the maintenance job in the property management system with a clean summary
  6. Texts the tenant with what happens next

What it connects to

  • Property management system
  • SMS
  • On-call phone roster
  • Tradesperson list
Sample conversation
  1. CallerHi, water is coming out from under the kitchen sink and it won't stop.
  2. AgentThanks for calling. Can I confirm the address? Then I'll tell you where to turn the water off.
  3. CallerIt's 22 Rata Street, flat 3.
  4. AgentThanks. The water toby for your flat is at the front boundary by the letterbox. Turn it clockwise to shut it off. I'm calling the on-call property manager now so a plumber can come tonight.
  5. CallerOK, doing it now.
  6. AgentI'll text you as soon as a plumber is confirmed. If you can, send a photo of the leak to this number.

Illustrative conversation. Names, numbers and details are made up.

Capabilities used

  • Summaries. Every conversation ends with a written summary, a transcript and the next step.
  • Human handoff. Transfers the call, books a callback or forwards the email when a person should take over.
  • Integrations. Connects to more than 700 business apps and acts in them during or after the conversation.
  • Answers from your data. Looks up live records in your own database and systems, not just documents.
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