Omni Agents · Email
An inbox that answers itself, and knows when not to.
An email agent reads every message, answers the routine ones from your own knowledge, and passes the rest to the right person with a summary. Draft mode or auto-send, your choice.
What it does
Most of your inbox is the same ten emails.
"Where is my file at?" "What do I need to bring?" "Can we move our meeting?" Your team answers these every day, and each one pulls someone off real work.
An email agent handles those from your own records and documents, and hands the emails that need judgement to a person with the context already written up.
Capabilities
What an email agent does all day.
Triage every email
Reads every message as it lands and sorts client questions, enquiries, invoices and noise.
Draft or send, your call
Drafts replies for your team to approve, or sends routine ones on its own. You set the line.
Answers from your knowledge
Replies from your documents, policies and client records, not from a generic template.
Escalates the unsure ones
Anything it isn't confident about goes to the right person with a short summary on top.
Writes like your team
Learns your tone from past replies, so routine answers sound like they came from your office.
Gmail or Outlook
Works on your existing mailboxes, or on a dedicated agent inbox such as enquiries@.
Live demo: email a demo agent
A demo inbox for a sample professional services firm is being set up. Email it a question and get a reply from its knowledge.
Worked examples
Email agents we can build for you.
Examples from law, accounting, immigration, hospitality and internal accounts teams.
Matter update inbox for a law firm
Replies to "where is my matter at?" emails from the practice management system, and routes everything else to the right lawyer.
Year-end document chaser for accountants
Follows up clients for missing year-end records by email, text and a friendly call, and tells the team who is ready to start.
Shared inbox triage for an accounting practice
Sorts the practice's shared inbox, answers the routine questions and hands the rest to the right accountant with a summary.
Application checklist chat for a mortgage broker
Answers "what do I need for my application?" on the website and by email, and tracks which documents each client still owes.
Annual review booking for a financial advice practice
Books every client's annual review, collects the pre-meeting questionnaire and never gives advice itself.
Application status inbox for an immigration practice
Replies to "any news on my visa?" emails from the case file, in the client's language, and routes real questions to the adviser.
Quote request intake for an electrician
Turns vague website enquiries into proper quote requests with photos, scope and a booked site visit.
Group and function bookings inbox for a venue
Replies to function and group enquiries within minutes with availability, packages and next steps.
Enrolment assistant for a training provider
Answers course, date and fee questions from the course database and walks people through enrolling.
Trial follow-up for a software company
Emails and calls trial users based on what they've actually done in the product, and books help for the ones who are stuck.
Membership renewals for a sports club
Reminds members to renew, answers fee and grade questions from the member database and keeps volunteers out of the chasing.
Overdue invoice chaser from your accounting data
Works through overdue invoices in your accounting system with polite emails and calls, and logs every promise to pay.
Staff policy and HR helpdesk
Answers staff questions about leave, expenses and procedures from your own policies, and routes the sensitive ones to a person.
Supplier and accounts inbox triage
Sorts the accounts inbox, matches supplier invoices to purchase orders and flags anything that doesn't line up.
Other channels
Voice agents
Answer your phone line and website voice calls, book, hand off and summarise.
Web chat agents
A chat and voice widget on your website that answers, qualifies and books.
Outbound and SMS
Call leads back in minutes, send reminders and follow up by text.
Agents on your data
Answers from your own database and systems, not a generic script.
Internal agents
For your own team: ask the business anything, log work, chase money.
Tell us what your phone and inbox look like.
Thirty minutes with Sam. Bring the calls you miss and the emails you answer every week, and we will show you which agent to build first.
Book a discovery call →