Onboarding · Live demo
New client onboarding and anti-money-laundering documents
Guides new business clients through the engagement letter and anti-money-laundering identity documents, tracks what is missing and tells the partner when work can start.
Talk to Grace at Larchmere Accountants
Larchmere Accountants is made up. Grace is a real agent, set up the way we would set one up for you. Talk or type and ask what a client would ask. Bookings are pretend, so try anything.
Want one like this for your business? Book a call with Sam
The problem
Australia's anti-money-laundering rules now cover accountants for some services, so new clients need identity checks on their directors, owners and trusts. Clients don't expect it, documents trickle in, and the work they hired the firm for can't start.
How it works
- Sends each new client a checklist that fits its structure: companies, trusts and directors
- Explains in plain words why the documents are needed
- Sends a secure upload link and never accepts ID by email or chat
- Tracks the engagement letter and every identity document in one record
- Hands unusual cases, like an owner overseas, to the compliance partner
- Tells the partner and the client the day work can start
What it connects to
- ClientHi Grace, we signed the engagement letter on Monday. Why do you need a copy of our family trust deed? Our last accountant never asked.
- AgentHi Megan, thanks for signing. Anti-money-laundering rules now cover accountants for some services, so for every new client we confirm who owns and controls each entity. For a trust, that means the trust deed and who the trustee and beneficiaries are.
- ClientFine. What else is outstanding?
- AgentJust two things: the Tallis Family Trust deed and photo ID for Paul as the second director. I've sent a fresh secure upload link to your email. Please don't send ID by email.
- ClientCan Priya start on the budget in the meantime?
- AgentNot until the checks are complete, I'm afraid. Once both are in, Tessa confirms the same day and Priya can begin. I'll let Priya know they're on the way.
Illustrative conversation. Names, numbers and details are made up.
Related examples
More like this one.
Overdue fee reminders
Follows up overdue invoices by email and a polite call, sets up the firm's standard payment plan and sends the client services manager a weekly summary.
Monthly results briefing for advisory clients, by voice
Calls each advisory client when the month's management report is approved, walks them through the headlines and books time with their advisor.
Payroll query desk for outsourced payroll clients
Answers pay questions from the employees of outsourced payroll clients: payslips, leave balances, pay dates and cut-offs, by phone, chat or text.
Want this agent in your business?
Book thirty minutes with Sam. We will map this example onto your own calls, inbox and systems and tell you what it would take.
Book a discovery call →