Enterprise DNA

Clubs and memberships · Worked example

Membership renewals for a sports club

Reminds members to renew, answers fee and grade questions from the member database and keeps volunteers out of the chasing.

OutboundSMSEmailYour data Answers from your dataIntegrationsSummaries
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The problem

Club renewals rely on volunteers sending reminder after reminder. Members forget, and the club loses income and players without anyone noticing until the season starts.

How it works

  1. Reads each member's status and renewal date from the membership database
  2. Sends renewal reminders by email and text, with the payment link
  3. Answers questions about fees, family discounts and grades
  4. Calls lapsed members before the season starts
  5. Gives the committee a list of who has renewed and who hasn't

What it connects to

  • Membership database
  • Payments
  • SMS
  • Email
Sample email thread
  1. AgentHi Sione, your club membership is due for renewal before the season starts on 1 March. Here's your link to renew.
  2. ClientIs there a discount if both my kids play?
  3. AgentYes, the family rate applies when two or more children are registered. Both of yours are already listed, so the link shows the discounted total.
  4. ClientSweet, done.
  5. AgentThanks Sione, payment received. See you at the season opener.

Illustrative conversation. Names, numbers and details are made up.

Capabilities used

  • Answers from your data. Looks up live records in your own database and systems, not just documents.
  • Integrations. Connects to more than 700 business apps and acts in them during or after the conversation.
  • Summaries. Every conversation ends with a written summary, a transcript and the next step.
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