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What changed in this policy? Explained by voice

Staff ask by voice or chat what changed in a firm policy and get a short, plain answer, with anything that needs a judgment passed to compliance.

InternalVoiceWeb chat Your knowledgeSummariesHuman handoff
Live demo

Talk to Olivia at Quillbrook Wealth Partners

Quillbrook Wealth Partners is made up. Olivia is a real agent, set up the way we would set one up for your team. Talk or type and ask what your staff would ask.

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The problem

Policy updates arrive as long documents that most people skim. Staff then guess, or they email compliance the same question dozens of times.

How it works

  1. Answers from the firm's current policies and their change log
  2. Explains what changed, when it takes effect and what each person needs to do
  3. Answers follow-up questions about everyday situations
  4. Logs reports staff need to make, such as a client texting a personal phone
  5. Sends exception and interpretation questions to the chief compliance officer

What it connects to

  • Policy library
  • Compliance system
  • Staff workspace (Teams or Slack)
  • Email
Sample conversation
  1. Dev (client associate)What actually changed in the electronic communications policy?
  2. AgentThree things, from the first of next month. Client texts must go through Quillbrook Messages, never your personal phone. WhatsApp and social media messages are not approved for client business. And voice notes now count as client records.
  3. Dev (client associate)A client texted my personal phone last night. What do I do?
  4. AgentReply once from Quillbrook Messages asking them to use that number, then report it to compliance within one business day. Want me to log the report now?
  5. Dev (client associate)Yes please. And can I use WhatsApp with a client who lives in Spain?
  6. AgentNot under the new policy. I've logged your report and sent the Spain question to Paula Grieve, who decides any exceptions.

Illustrative conversation. Names, numbers and details are made up.

Capabilities used

  • Your knowledge. Answers from your documents, website and videos, and stays current when they change.
  • Summaries. Every conversation ends with a written summary, a transcript and the next step.
  • Human handoff. Transfers the call, books a callback or forwards the email when a person should take over.

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