Client service · Live demo
Delivery status inbox for trade customers
Answers where-is-my-order emails from trade customers with live truck, stop and arrival details, backorder dates and proof of delivery.
Talk to Brooke at Kilnridge Trade Supply
Kilnridge Trade Supply is made up. Brooke is a real agent, set up the way we would set one up for you. Talk or type and ask what a client would ask. Bookings are pretend, so try anything.
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The problem
Status emails flood customer service every morning, and each one means checking the ERP, the route system and the warehouse. Customers wait hours for a one-line answer.
How it works
- Reads every email to the orders and delivery inbox
- Finds the order and checks the route system for truck, stop and arrival window
- Explains backorders with the inbound date and the delivery date
- Sends proof of delivery, with signature and photo, on request
- Asks logistics about transfers or special runs when a customer is stuck
What it connects to
- DarnellHi, where's SO-448120? We're down to our last roll of stretch film and have a big shipment going out Thursday.
- AgentHi Darnell. SO-448120 left Norcross at 7.10am on truck 14. You're the fourth stop, due between 10am and 11am, with the 20 cases of tape and 60 bundles of boxes. The 12 cases of stretch film are backordered, with stock arriving Thursday and delivery to you on Friday.
- DarnellFriday is too late for us. Is there anything you can do?
- AgentWe have 5 cases at our Macon depot. I've asked Andre Gibson in logistics whether they can come up on tomorrow morning's transfer and reach you tomorrow afternoon. He'll reply to you by noon today.
- DarnellThanks, five would get us through Thursday.
- AgentGreat. I've noted that on your order, and the other 7 cases will follow on Friday.
Illustrative conversation. Names, numbers and details are made up.
Related examples
More like this one.
Trade account order desk
Takes orders and reorders from trade accounts by phone and email at contract pricing, checks stock and books the delivery window.
Credit control calls for trade accounts
Calls accounts payable contacts about overdue trade invoices, records promises to pay and passes disputes to the credit manager.
Sales rep morning briefing
Calls each outside sales rep at 7am with the accounts to focus on, quotes about to expire, stock alerts and progress to target.
Want this agent in your business?
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